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Old 07-22-2015, 02:23 PM   #1 (permalink)
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Default Problem adding models to My Collection

Anyone else having this problem? If I try adding a model to My Collection directly from the Database, it does not work. However, if I add a model to my Wishlist Manager, then add it to My Collection from my Wishlist Manager, it works.
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Old 07-22-2015, 04:05 PM   #2 (permalink)
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Default Re: Problem adding models to My Collection

Quote:
Originally Posted by KLM4me View Post
Anyone else having this problem? If I try adding a model to My Collection directly from the Database, it does not work. However, if I add a model to my Wishlist Manager, then add it to My Collection from my Wishlist Manager, it works.
been mentioned before, but that is the ONLY way it works atm!!!!
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Old 07-22-2015, 04:16 PM   #3 (permalink)
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Default Re: Problem adding models to My Collection

Well, at least it works. Deleting models doesn't seem to be an issue.
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Old 07-23-2015, 11:55 AM   #4 (permalink)
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Default Re: Problem adding models to My Collection

By database, do you mean the "search and add" function?

Thanks,
Marie, Community Support
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Old 07-23-2015, 03:11 PM   #5 (permalink)
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Default Re: Problem adding models to My Collection

Quote:
Originally Posted by vs-Admin View Post
By database, do you mean the "search and add" function?

Thanks,
Marie, Community Support
yes marie! wow, we have another admin member???
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Old 07-24-2015, 10:57 AM   #6 (permalink)
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Default Re: Problem adding models to My Collection

That's correct! There are 10 of us on the team right now Can you please tell me what happens when you try to add from the database? Do you get en error message or a blank screen? If so, can you please provide a screenshot?

Thank you
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Old 07-24-2015, 11:27 AM   #7 (permalink)
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Default Re: Problem adding models to My Collection

The message received when adding a model to My Collection from the Database is

"Updating Model ID: 0 for KLM4me's Collection!
Success!

You may close this window."
You'll notice the Model ID number is 0.
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Old 07-24-2015, 04:29 PM   #8 (permalink)
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Default Re: Problem adding models to My Collection

Thank you Is this happening in every browser?

-Marie, Community Support
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Old 07-26-2015, 03:26 PM   #9 (permalink)
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Default Re: Problem adding models to My Collection

I've tried with Chrome and with Internet Explorer with the same results.
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Old 07-26-2015, 06:23 PM   #10 (permalink)
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Default Re: Problem adding models to My Collection

Hello I'm having the same problem. It's letting me add things to my wish list. But it comes up with the same error message on chrome on iPad or Mac book as KLM4me mentions.

Quote:
Originally Posted by KLM4me View Post
I've tried with Chrome and with Internet Explorer with the same results.
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Old 07-27-2015, 11:27 AM   #11 (permalink)
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Default Re: Problem adding models to My Collection

What usually shows up as the model number besides 0?

~Kay
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Old 07-27-2015, 11:30 AM   #12 (permalink)
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Default Re: Problem adding models to My Collection

Hi, Kay. Zero is the only model number that shows up. lol. Weird, huh? No matter which model I try to add (I've been trying to add various models and manufacturers trying to test the system) the model number is always zero.
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Old 07-27-2015, 03:25 PM   #13 (permalink)
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Default Re: Problem adding models to My Collection

I've sent this to the tech team and they will look into it. Thanks for the help!

~Kay
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Old 08-01-2015, 12:09 PM   #14 (permalink)
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Default Re: Problem adding models to My Collection

I have the same problem too
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Old 08-08-2015, 08:49 PM   #15 (permalink)
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Default Re: Problem adding models to My Collection

Ditto. Multiple browsers tried, same result.
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Old 08-10-2015, 12:38 PM   #16 (permalink)
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Default Re: Problem adding models to My Collection

I have bumped the issue to tech.

Thanks,
Marie, Community Support
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Old 08-11-2015, 02:22 PM   #17 (permalink)
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Default Re: Problem adding models to My Collection

Quote:
Originally Posted by KLM4me View Post
I've tried with Chrome and with Internet Explorer with the same results.
Same problem
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Old 08-30-2015, 03:33 PM   #18 (permalink)
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Default Re: Problem adding models to My Collection

Not sure if people are still having a problem - but I keep getting the same error when trying to load a collection on to this. Starting to get a bit disappointing now guys & gals....
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Old 08-30-2015, 04:01 PM   #19 (permalink)
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Default Re: Problem adding models to My Collection

Quote:
Originally Posted by Miki642 View Post
Not sure if people are still having a problem - but I keep getting the same error when trying to load a collection on to this. Starting to get a bit disappointing now guys & gals....
well there is a solution in original post! that's all you can do for now!!!
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Old 08-31-2015, 04:10 AM   #20 (permalink)
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Default Re: Problem adding models to My Collection

I'm not aware to the solution on the original problem. From what I can see it went to tech. Has there been an update on here since then? May have missed it. Thanks.
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Old 08-31-2015, 08:08 AM   #21 (permalink)
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Wink Re: Problem adding models to My Collection

Quote:
Originally Posted by Miki642 View Post
I'm not aware to the solution on the original problem. From what I can see it went to tech. Has there been an update on here since then? May have missed it. Thanks.
". . . if I add a model to my Wishlist Manager, then add it to My Collection from my Wishlist Manager, it works."

The solution (or 'work-around') from the opening post.
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Old 08-31-2015, 12:40 PM   #22 (permalink)
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Default Re: Problem adding models to My Collection

I asked today, thanks for holding tight guys.

-Marie, Community Support
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Old 02-03-2016, 06:54 PM   #23 (permalink)
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Default Re: Problem adding models to My Collection

Bump! I'm trying to add a model but am getting a message that I'm not logged in, when infact, I am. :/

Steps to Repro:

Browser: FireFox & Chrome (incognito mode)
  1. Log into DAC
  2. Go to My Collection > Search & Add
  3. Do a search for a model
  4. Click on "Add #XXX to My Collection"
  5. Pop up dialog box appears with "You must be logged into DAC With the Remember Me checkbox checked in order to use My collection. Please login to the forums or home page, then come back to My Collection Redirecting back to the Forums in 10 seconds...."
  6. Pop up redirects back to DAC where user is logged in.
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Last edited by blueangel_78; 02-03-2016 at 06:57 PM.
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Old 02-04-2016, 11:20 AM   #24 (permalink)
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Default Re: Problem adding models to My Collection

Quote:
Originally Posted by blueangel_78 View Post
Bump! I'm trying to add a model but am getting a message that I'm not logged in, when infact, I am. :/

Steps to Repro:

Browser: FireFox & Chrome (incognito mode)
  1. Log into DAC
  2. Go to My Collection > Search & Add
  3. Do a search for a model
  4. Click on "Add #XXX to My Collection"
  5. Pop up dialog box appears with "You must be logged into DAC With the Remember Me checkbox checked in order to use My collection. Please login to the forums or home page, then come back to My Collection Redirecting back to the Forums in 10 seconds...."
  6. Pop up redirects back to DAC where user is logged in.
yes, there is still a problem. read op again for solution!!! (add item to wishlist FIRST, then add to collection from there!)
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Old 02-04-2016, 11:29 AM   #25 (permalink)
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Default Re: Problem adding models to My Collection

I'm also having problems with "My Summary." If sorted by manufacturer, it shows the collection of "VS-Admin" and if I sort by aircraft type, it shows the collection of "Gharial."
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Old 02-05-2016, 10:26 AM   #26 (permalink)
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Default Re: Problem adding models to My Collection

Quote:
Originally Posted by blueangel_78 View Post
Bump! I'm trying to add a model but am getting a message that I'm not logged in, when infact, I am. :/

Steps to Repro:

Browser: FireFox & Chrome (incognito mode)
  1. Log into DAC
  2. Go to My Collection > Search & Add
  3. Do a search for a model
  4. Click on "Add #XXX to My Collection"
  5. Pop up dialog box appears with "You must be logged into DAC With the Remember Me checkbox checked in order to use My collection. Please login to the forums or home page, then come back to My Collection Redirecting back to the Forums in 10 seconds...."
  6. Pop up redirects back to DAC where user is logged in.
Why are you in incognito mode and logging in? Wouldn't that defeat the purpose of being hidden? I will update the tech about this though.

Had to dig up the old ticket: 1522428 REOPENED

Lee
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Old 02-18-2016, 09:51 PM   #27 (permalink)
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Default Re: Problem adding models to My Collection

Quote:
Originally Posted by vs-Admin View Post
Why are you in incognito mode and logging in? Wouldn't that defeat the purpose of being hidden?
Lee
I wasn't trying to hide, but more that I was isolating any issues with cookies and cache. If the behavior is the same in a regular window and an incognito window, then it's not a client side issue.

HTH,
Sagar
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Old 02-18-2016, 09:57 PM   #28 (permalink)
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Default Re: Problem adding models to My Collection

Quote:
Originally Posted by robertjon5 View Post
yes, there is still a problem. read op again for solution!!! (add item to wishlist FIRST, then add to collection from there!)
Tried to do that, but keep getting the "not logged in" error. Can you please post the exact click by click steps that worked for you?
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Old 05-13-2016, 02:47 PM   #29 (permalink)
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Default Re: Problem adding models to My Collection

Issue resolved.

~ Glenda
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