Originally Posted by Baltman
Hi everyone! The Jetstream USA still on market?
They are. I've Ordered recently with them and I had a very Bad experience.
First they never answer emails if you have questions (like the cost of delivery for outside of USA, since it's not possible to see it on the website, nor at checkout).
They sent my models without any control before.
Both of them have paint issues. Not little ones, but, for example, on my Sri Lankan 330, there is a huge fingerprint in the painting.
I write them an email asking for return and refund/exchange.
They did answer, just to say "check our terms". My answer was that I read them and that's why I was contacting them for the return procedure.
They never answered. And even worst, they deleted my order from my account on their website. When I log in my profile, it says I never ordered from them!
It's been 3 weeks I'm sending emails every couple of days. I also had someone call from USA, just an voicemail...and they never return the calls.
I understand now why one can't use PayPal anymore with them. They either got kicked by PayPal, or they don't use it anymore because they don't want the customer to have the possibility to start a claim with PayPal.
I know some collectors bought a lot without any problem with them. But I would not recommend them. Especially if what you want to buy is available somewhere else... Better pay a few bucks more for a quality service... That's just my opinion, but I thought it was important to share with you, fellows collectors. Why should we give business to a shop that is so irrespective of customers?.