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Old 10-24-2020, 03:50 PM   #1 (permalink)
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Exclamation -tive experience w/ DiecastJets.com and GeminiJets

Hello collectors,

This is my first post here and the reason why I am here is because I had a negative shopping experience with a GeminiJets authorized retailer called DiecastJets.com as well as with the manufacturer, GeminiJets themselves when I was forced to brought this issue directly to them.

I am a new collector, started off this year.
If you check GeminiJets official website, you'll see that DiecastJets.com is listed as their authorized retailer.

This gave me confidence that I can safely purchase my models from them.

With my second order with them I have received a damaged AeroMexico MD-83 1/200 model, with a tail wing that was barely holding on to the model.

I have sent an initial message to their email and have not received any response.
Mind you that this was April, 2020, therefore, I have assumed that due to Covid-19 they closed their offices. So, I have decided to wait.

Countless follow-up emails, including directly to their owner, Chris Kilroy, and no responses even until mid summer when everything was starting to open-up.
What enraged me was that I saw their website being updated and new models being posted, which gave me understanding that they are in the office, but are simply ignoring me, even though their company's policy stated that they will accept replacements if model is received damaged as well as having a "top-notch customer service".

Then, I have emailed GeminiJets directly using their official email found on their website.

Will Ribeiro, employee with GeminiJets, responded to me within a day asking to contact them directly with my complaint, stating that "they did respond to your concern".

I have told him that no one did. Long-story short - after two month of communicating with Will back and forth, he just ended by saying "I've not received anything back from them regarding this matter".

So, I am left with a damaged model that I can not even display because the wing is just dangling there, and a poor experience that I have received not only from a retailer who literally ignores your requests and complaints, but also from the big manufacturer, GeminiJets, who does not care whether or not their so-called "authorized" retailer does not deliver on their policies.

I hope this can help others not to suffer as a customer with such retailer and manufacturer.
Thank you.
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Old 10-24-2020, 06:08 PM   #2 (permalink)
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Default Re: -tive experience w/ DiecastJets.com and Gemini

If there isn't any paint damage then glue it back in. It was glued in originally.
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Old 10-24-2020, 07:10 PM   #3 (permalink)
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Default Re: -tive experience w/ DiecastJets.com and Gemini

This is deja vu... I swear I saw this in the past. Either way, gluing it back in will solve your problems; I do understand your frustration, though.

Don't even bother contacting Gemini for replacement parts had this been one of those situations; they charge you $10 per piece and it doesn't matter what it is. I heard a story from someone that tried to get six rubber wheels for their Airbus A380 and it would cost him $60 not good Gemini Jets. They should change that policy because I find it a bit low on intelligence.
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Old 10-24-2020, 08:26 PM   #4 (permalink)
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Default Re: -tive experience w/ DiecastJets.com and Gemini

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Originally Posted by JJ Skippy View Post
This is deja vu... I swear I saw this in the past. Either way, gluing it back in will solve your problems; I do understand your frustration, though.

Don't even bother contacting Gemini for replacement parts had this been one of those situations; they charge you $10 per piece and it doesn't matter what it is. I heard a story from someone that tried to get six rubber wheels for their Airbus A380 and it would cost him $60 not good Gemini Jets. They should change that policy because I find it a bit low on intelligence.
Hi JJ Skippy,

Thank you for your reply again. You don't have deja vu - my original post was deleted (by someone). This must have been the moderator as I don't know who else could have the power.
I asked the moderator already twice why was my original post deleted and have yet to receive some explanation (or maybe none).

Wondering whether there is some protectionist policy on these forums against retailers and manufacturers, meaning that we are not allowed to speak against them or against their owners, like Chris Kilroy in this case?

Hoping this thread won't be deleted as well.

Any advice on how to keep this thread alive? Thank you.
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Old 10-24-2020, 09:10 PM   #5 (permalink)
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Default Re: -tive experience w/ DiecastJets.com and Gemini

I do not understand, these are tiny models that get made in China shipped all the way to the USA, then shipped to the Seller, then shipped to you. The chances of damage are very high and what your describing is not damage, its something I have come to expect now and then. A tiny bit of Super Gel Glue and some careful handling and your model is as good as the day it left China. This is a stupid post about a non issue. I have dealt with Will at Gemini Jets and he is very nice and very helpful all the time. The seller you purchased from should have sent a reply but other than that I see nothing here of any substance. Flaps
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Old 10-24-2020, 09:27 PM   #6 (permalink)
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My frustration is more with poor client service. Of course I can glue things back and make the model look OK, but as a client who pays in around $100 for one model and gets a wrecked one (which also did not include the stand) and then seller ignores you, I get upset.

I have not said that Will is not nice - he just did not help to get the attention of the retailer that they authorized to sell their products. I would otherwise not buy with DiscastJets.

InFlight is also made in China, but their models are much better in quality - so shipping is not the problem, problem is in the quality.

People are different and if for you this is OK - then it is OK, but I don't call your posts stupid, correct? So please do not insult others.

Last edited by zachg; 10-24-2020 at 09:31 PM. Reason: Did not include all comments to address previous post
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Old 10-24-2020, 11:41 PM   #7 (permalink)
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Default Re: -tive experience w/ DiecastJets.com and Gemini

I can agree that the seller should have communicated and the missing stand was not mentioned until now, so there is a another issue. As for quality, I have many models by Inflight and while I like them, the ones I have are packed from Inflight poorly, I have many with Gear Issues and most are much less detailed than most other brands, so cant agree with you on any of that. You sound like a kid to me, could be wrong, but it just seems your issue other than the stand is not that big a deal. The Stand thing the seller should take care of. You can disparage the charge and just never buy there again.

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Originally Posted by zachg View Post
My frustration is more with poor client service. Of course I can glue things back and make the model look OK, but as a client who pays in around $100 for one model and gets a wrecked one (which also did not include the stand) and then seller ignores you, I get upset.

I have not said that Will is not nice - he just did not help to get the attention of the retailer that they authorized to sell their products. I would otherwise not buy with DiscastJets.

InFlight is also made in China, but their models are much better in quality - so shipping is not the problem, problem is in the quality.

People are different and if for you this is OK - then it is OK, but I don't call your posts stupid, correct? So please do not insult others.
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Old 10-25-2020, 12:15 AM   #8 (permalink)
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Default Re: -tive experience w/ DiecastJets.com and Gemini

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I can agree that the seller should have communicated and the missing stand was not mentioned until now, so there is a another issue. As for quality, I have many models by Inflight and while I like them, the ones I have are packed from Inflight poorly, I have many with Gear Issues and most are much less detailed than most other brands, so cant agree with you on any of that. You sound like a kid to me, could be wrong, but it just seems your issue other than the stand is not that big a deal. The Stand thing the seller should take care of. You can disparage the charge and just never buy there again.

Flaps
So warning others not to shop with sellers of ill reputation in order to promote those that actually send replacements for defective models and have good communication with their clients - is a stupid and "kid"dish thing? This was the intention of my post and you took it completely wrong.
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Old 10-25-2020, 12:20 AM   #9 (permalink)
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Default Re: -tive experience w/ DiecastJets.com and Gemini

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So warning others not to shop with sellers of ill reputation in order to promote those that actually send replacements for defective models and have good communication with their clients - is a stupid and "kid"dish thing? This was the intention of my post and you took it completely wrong.
Your just badmouthing an ok seller, and Gemini Jets. I have purchased from that company and everything came new and fine. Its kinda funny, I just lifted one of my Inflight 1/200 to move it to make room for the my new Gemini Jets Eastern 747. The wing on the Inflight is loose and when I tested it , it came right off, no big deal, grabbed the super glue and now it is just as it was the day it left China.

I doubt many are paying much attention to this warning. If there was repeated issues maybe, but one issue that they did not even cause to begin with, kinda doubt it.

Good luck with your future purchases as this kind of loose part thing happens all the time, its part of the hobby.

Flaps
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Old 10-25-2020, 12:44 AM   #10 (permalink)
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Default Re: -tive experience w/ DiecastJets.com and Gemini

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So warning others not to shop with sellers of ill reputation in order to promote those that actually send replacements for defective models and have good communication with their clients - is a stupid and "kid"dish thing? This was the intention of my post and you took it completely wrong.
As I already said, if there isn’t paint damage then glue it back on. It’s not defective. The part was glued in originally.

It would take you all of 5 seconds to fix your problem. What do you want them to do? Do you want them to send you a prepaid label and then they send you a new model at their expense too? They’re not going to do that and even if they did, they would re-glue the loose piece and send it right back to you and you would never know the difference.
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Old 10-25-2020, 01:03 AM   #11 (permalink)
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As I already said, if there isn’t paint damage then glue it back on. It’s not defective. The part was glued in originally.

It would take you all of 5 seconds to fix your problem. What do you want them to do? Do you want them to send you a prepaid label and then they send you a new model at their expense too? They’re not going to do that and even if they did, they would re-glue the loose piece and send it right back to you and you would never know the difference.
Very valid point, sir. I have issues a lot with scale 400 models coming broken, but I usually glue it back together once I let my frustration out
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Old 10-25-2020, 12:27 PM   #12 (permalink)
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Default Re: -tive experience w/ DiecastJets.com and Gemini

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As I already said, if there isn’t paint damage then glue it back on. It’s not defective. The part was glued in originally.
Agreed about the reattaching of parts. However, his point of this post is still being missed, which is poor client service and communication, though he should be thankful he's not dealing with Waffle.

But what about the missing display stand?
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Old 10-25-2020, 01:23 PM   #13 (permalink)
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Agreed about the reattaching of parts. However, his point of this post is still being missed, which is poor client service and communication, though he should be thankful he's not dealing with Waffle.

But what about the missing display stand?
Then they should send him a stand. But the stand wasn’t part of his initial complaint. We’re also only getting his story. Maybe they did tell him to re-glue it. He doesn’t seem to like that option and says it’s defective.
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Old 10-25-2020, 01:48 PM   #14 (permalink)
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Maybe there's a glue shortage in Detroit.
There's certainly no shortage of classic aircraft there.
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Old 10-25-2020, 01:51 PM   #15 (permalink)
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Then they should send him a stand. But the stand wasn’t part of his initial complaint. We’re also only getting his story. Maybe they did tell him to re-glue it. He doesn’t seem to like that option and says it’s defective.
This is why I like Hogan and Skymarks/Risesoon models - there's nothing to become detached. Though airlines and aircraft type are rather limited!
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Old 10-25-2020, 02:00 PM   #16 (permalink)
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Agreed about the reattaching of parts. However, his point of this post is still being missed, which is poor client service and communication, though he should be thankful he's not dealing with Waffle.

But what about the missing display stand?
I’ve heard a lot about the horror stories of Mr. Waffle. I’ve bought from him a dozen times over the last several months and each experience was pristinely perfect. Fast shipping and delivery times thanks to his free upgrade to FedEx 2-day shipping (mostly due to USPS’ slowdown during the pandemic) keeps me coming back. The only way you can generate another Waffle horror story is if you bother or harass him about something and he retaliates.

Remember the one kid that threw a fit at DiecastJets because of an improper order? If that happened with Waffle, goodness gracious that would be horrifying
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Old 10-25-2020, 02:23 PM   #17 (permalink)
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Then they should send him a stand. But the stand wasn’t part of his initial complaint. We’re also only getting his story. Maybe they did tell him to re-glue it. He doesn’t seem to like that option and says it’s defective.
There are no "maybe they said ... " - they are not responding to my requests at all, there is no communication with them.
Even the advice to glue back the tail came from forums and advices from others on YouTube.

Whoever wishes - I can send my emails to them that did not have a single response, not a problem at all. I would not be blaspheming someone without a cause.

"They should send the stand" - yes, they should, but they do not, since this is a retailer who does not take care of their clients in contrast to, for example JetCollector.com or DiecastAirplace.com who had no issues sending a new model when the ones that I have received were not suitable to do a simple glue-job.

I guess this post is for people who value client service of reputable retailers.
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Old 10-25-2020, 02:26 PM   #18 (permalink)
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Agreed about the reattaching of parts. However, his point of this post is still being missed, which is poor client service and communication, though he should be thankful he's not dealing with Waffle.

But what about the missing display stand?
Thank you - yes this was the main point.

Almost a year into collecting, I know what can be repaired and what can not be repaired, at which point I would like to have support from the retailer who can send me a replacement. I know now which retailers are simply garbage and which ones deserve my loyalty for years to come.
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Old 10-25-2020, 02:37 PM   #19 (permalink)
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Your just badmouthing an ok seller, and Gemini Jets. I have purchased from that company and everything came new and fine. Its kinda funny, I just lifted one of my Inflight 1/200 to move it to make room for the my new Gemini Jets Eastern 747. The wing on the Inflight is loose and when I tested it , it came right off, no big deal, grabbed the super glue and now it is just as it was the day it left China.

I doubt many are paying much attention to this warning. If there was repeated issues maybe, but one issue that they did not even cause to begin with, kinda doubt it.

Good luck with your future purchases as this kind of loose part thing happens all the time, its part of the hobby.

Flaps
So if the tail on your MD AeroMexico model (which is in solid dark blue color) would come off, chipping off part of the paint from the stabilizer, which would become partially white, this would not bother you? Then great - this post is not for people like you.

This is for people who would like to deal with a retailer who in such case would send them a replacement.

Mind you - this was not the case for this particular model - glueing back the tail made things work for me.
However, this was the case with my Gemini Iceland 752 model, which had a detached wing, which chipped off good part of the paint from the fuselage along with the white cloud that was on it. Thankfully, DiecastAirplane.com realized that this is beyond repair and sent a replacement for free in accordance with their return policy. This is the reason why they are # 1 in volume of sales in the diecast model market VS diecastjets.com about whom almost no-one ever heard about.
My hopes are that people who do care about the way their models look would not stumble upon a poor retailer as I did initially.
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Old 10-25-2020, 03:10 PM   #20 (permalink)
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So if the tail on your MD AeroMexico model (which is in solid dark blue color) would come off, chipping off part of the paint from the stabilizer, which would become partially white, this would not bother you? Then great - this post is not for people like you.

This is for people who would like to deal with a retailer who in such case would send them a replacement.

Mind you - this was not the case for this particular model - glueing back the tail made things work for me.
However, this was the case with my Gemini Iceland 752 model, which had a detached wing, which chipped off good part of the paint from the fuselage along with the white cloud that was on it. Thankfully, DiecastAirplane.com realized that this is beyond repair and sent a replacement for free in accordance with their return policy. This is the reason why they are # 1 in volume of sales in the diecast model market VS diecastjets.com about whom almost no-one ever heard about.
My hopes are that people who do care about the way their models look would not stumble upon a poor retailer as I did initially.
Wow, you sure do get a lot of models with issue for a new collector.
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Old 10-25-2020, 06:34 PM   #21 (permalink)
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I am the one who moderated and deleted your post as you posted it on 4 different topic areas of this forum. My deletion clearly states that the reason it was deleted was the fact it was a duplicate post and I have never heard from you asking why it was deleted. Something just does not add up with you and your claims...It is my understanding that Gemini was contacted early on by the dealer and the dealer claims you did not respond to him. I too have spoken to the seller and he states the same.

I was told the horizontal stabilizer fell off your model which others have mentioned could easily be glued back into place. everyone here myself include expects a model to arrive in perfect shape, however that is not the case all the time.

I strongly suggest you reevaluate your interest in this hobby if receiving a repairable model disturbs you..You seem to have problems with quite a few for someone who just started collecting. I have hundreds of 200 scale models from every manufacturer out there and I can count on one hand how many I have received with fixable issues...
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Old 10-25-2020, 09:14 PM   #22 (permalink)
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I am the one who moderated and deleted your post as you posted it on 4 different topic areas of this forum. My deletion clearly states that the reason it was deleted was the fact it was a duplicate post and I have never heard from you asking why it was deleted. Something just does not add up with you and your claims...It is my understanding that Gemini was contacted early on by the dealer and the dealer claims you did not respond to him. I too have spoken to the seller and he states the same.

I was told the horizontal stabilizer fell off your model which others have mentioned could easily be glued back into place. everyone here myself include expects a model to arrive in perfect shape, however that is not the case all the time.

I strongly suggest you reevaluate your interest in this hobby if receiving a repairable model disturbs you..You seem to have problems with quite a few for someone who just started collecting. I have hundreds of 200 scale models from every manufacturer out there and I can count on one hand how many I have received with fixable issues...
I have made contact via "contact us" section of this website about why this post was deleted - not sure why you did not receive my message.
I was not aware that I have posted in (4) different sections - my understanding was that I have posted only in one forum in this section where it is currently. So, you have deleted then all (4) original topics without leaving one alive?

Had the seller contacted me from the very beginning, there would no issues, correct?
But he did not and that is the issue - no communication, but complete ignorance.

Will from Gemini Jets said that he did contact the seller, who said the same thing like you - that they reached out back to me, but I did not. Why I would not respond when I needed them to address my issue (before me becoming more knowledgable on fixing these models)? Or couldn't they just even say to me - "No, we won't send you replacement, fix it yourself. And, you will not get your stand, because that is not our issue"?

Out of 19 models that I have received so far, one was beyond repair with chipped paint fuselage, so I have received replacement for free as described earlier. Another three models were damaged and I fixed them on my own - Gemini AirCanada CRJ200 had damaged front gear; this AeroMexico model - damaged tail and missing stand - still missing stand and reattached the tail; Swiss A320 with a fallen off engine which I reattached myself. Is it my fault that I have received these models damaged? Maybe simple coincidence.

I do not want to reconsider to stop collecting, because given the six month of collecting, I know how to fix manageable issues and with which retailers to deal with in case there is a model that is beyond repair. These two retailers out of all other retailers will now receive my hard earned money and loyalty for years to come given their courtesy, advice and understanding when issues do arise. I think only best retailers should stay in the market and the garbage out there should file for bankruptcy and just be gone.
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Old 10-25-2020, 09:25 PM   #23 (permalink)
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Default Re: -tive experience w/ DiecastJets.com and Gemini

OK, he can and should glue it back in case the paintwork is intact. And what about the comunication problems? According to zachg the store never got back to him. Geminijets should enforce its sales network to keep the comunication channels open with its customers.
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Old 10-25-2020, 09:31 PM   #24 (permalink)
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I have made contact via "contact us" section of this website about why this post was deleted - not sure why you did not receive my message.
I was not aware that I have posted in (4) different sections - my understanding was that I have posted only in one forum in this section where it is currently. So, you have deleted then all (4) original topics without leaving one alive?

Had the seller contacted me from the very beginning, there would no issues, correct?
But he did not and that is the issue - no communication, but complete ignorance.

Will from Gemini Jets said that he did contact the seller, who said the same thing like you - that they reached out back to me, but I did not. Why I would not respond when I needed them to address my issue (before me becoming more knowledgable on fixing these models)? Or couldn't they just even say to me - "No, we won't send you replacement, fix it yourself. And, you will not get your stand, because that is not our issue"?

Out of 19 models that I have received so far, one was beyond repair with chipped paint fuselage, so I have received replacement for free as described earlier. Another three models were damaged and I fixed them on my own - Gemini AirCanada CRJ200 had damaged front gear; this AeroMexico model - damaged tail and missing stand - still missing stand and reattached the tail; Swiss A320 with a fallen off engine which I reattached myself. Is it my fault that I have received these models damaged? Maybe simple coincidence.

I do not want to reconsider to stop collecting, because given the six month of collecting, I know how to fix manageable issues and with which retailers to deal with in case there is a model that is beyond repair. These two retailers out of all other retailers will now receive my hard earned money and loyalty for years to come given their courtesy, advice and understanding when issues do arise. I think only best retailers should stay in the market and the garbage out there should file for bankruptcy and just be gone.
Strange that you have received so many damaged models???

The "contact us" goes to the administrator who does not monitor the threads.
When an issue arises most members will contact the two moderators, myself and Arinmuk, so considering your thread is fully intact here I guess I did not completely eliminate it....
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Nothing but the best! "I don't know why they call this stuff hamburger helper. It does just fine by itself, huh? I like it better than tuna helper myself, don't you, Clark?"
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Old 10-25-2020, 09:32 PM   #25 (permalink)
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Default Re: -tive experience w/ DiecastJets.com and Gemini

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OK, he can and should glue it back in case the paintwork is intact. And what about the comunication problems? According to zachg the store never got back to him. Geminijets should enforce its sales network to keep the comunication channels open with its customers.
Thank you.

I did glue it back later on when I have learned that this is what most people do with their crappy models. But, the seller did not have the courtesy to address that or to send the stand that was missing. The fact that seller is not courteous enough to get back to seller is what frustrated me. At this point - I do not care about them, but felt that as a new collector, (like I was) I would want to know with whom it is better not to deal, like many of you here are voicing not to deal with Waffle - so, I would not never even consider being from Waffle. I would like same to happen to DiecastJets - those who do not deserve to receive business of clients, should not receive any at all. Those who deserve it - should receive in abundance of our support.
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Old 10-25-2020, 09:36 PM   #26 (permalink)
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Strange that you have received so many damaged models???

The "contact us" goes to the administrator who does not monitor the threads.
When an issue arises most members will contact the two moderators, myself and Arinmuk, so considering your thread is fully intact here I guess I did not completely eliminate it....
Thank you - I was not aware whom to contact in the beginning, now I know and will do in the future.

This is a new post that I have created later after I have found out that original was deleted, which already had comments from JJ Skippy (I always save what I post in case an error happens).
So - all (4) posts were deleted then and not one spared.

Yes - it is very strange and sad that so many models come damaged. I am not the only one though - JJ Skippy also posted elsewhere of the number of models that he received damaged in recent years. I am sure there are many more collectors who simply do not raise their voices.
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Old 10-25-2020, 10:03 PM   #27 (permalink)
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Default Re: -tive experience w/ DiecastJets.com and Gemini

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Thank you - I was not aware whom to contact in the beginning, now I know and will do in the future.

This is a new post that I have created later after I have found out that original was deleted, which already had comments from JJ Skippy (I always save what I post in case an error happens).
So - all (4) posts were deleted then and not one spared.
Yes the ones that were posted repeatedly over and over again on different sections.
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Real tomato ketchup Eddie?
Nothing but the best! "I don't know why they call this stuff hamburger helper. It does just fine by itself, huh? I like it better than tuna helper myself, don't you, Clark?"
"you're the gourmet around here, Ed!"
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Old 10-25-2020, 10:26 PM   #28 (permalink)
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Default Re: -tive experience w/ DiecastJets.com and Gemini

>>> this is what most people do with their crappy models <<<

Gotta be a kid, am I right, who talks like this?
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Old 10-25-2020, 10:41 PM   #29 (permalink)
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Default Re: -tive experience w/ DiecastJets.com and Gemini

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>>> this is what most people do with their crappy models <<<

Gotta be a kid, am I right, who talks like this?
No, not a kid - if I were a kid, I would not have resources to buy 19 1:200 models in 6 month. Some adult people may use that language.

I could call you a kid as well for calling posts of other people "stupid". Kids call each other stupid, not adults.

Anyway, I get that you completely disagree with me on my critique and that is fine, but it is not a place to insult others (calling them stupid, kids) based on what they have expressed.

Last edited by zachg; 10-25-2020 at 10:46 PM. Reason: Did not address everything.
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Old 10-25-2020, 10:56 PM   #30 (permalink)
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Default Re: -tive experience w/ DiecastJets.com and Gemini

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No, not a kid - if I were a kid, I would not have resources to buy 19 1:200 models in 6 month. Some adult people may use that language.

I could call you a kid as well for calling posts of other people "stupid". Kids call each other stupid, not adults.

Anyway, I get that you completely disagree with me on my critique and that is fine, but it is not a place to insult others (calling them stupid, kids) based on what they have expressed.
This whole post is rediculous, even the moderator has said so, crappy models,

Good luck with your collecting, I gotta go open one of my new Crappy Gemini Jets
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Old 10-25-2020, 10:58 PM   #31 (permalink)
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Default Re: -tive experience w/ DiecastJets.com and Gemini

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Strange that you have received so many damaged models???
Slightly unrelated but as zachg said, I’ve received 6 broken models in the last 3 years... 4 of which were Airbus models. I must be buying the ones that are defective
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Old 10-29-2020, 03:51 PM   #32 (permalink)
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I just solved the problem by buying broken models on the cheap and giving them some TLC. A different way of tackling/approaching the hobby so you know what you're getting!
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