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Old 08-01-2015, 04:10 PM   #1 (permalink)
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Hey all!

I ordered an airplane model just last week, and it's shipping from the US to Canada. I check the tracking status everyday and here's what it looked like on Canada Post yesterday:

2015/07/31 08:52
MISSISSAUGA, ON Item on hold to verify recipient's address 2412

2015/07/29 22:06 MISSISSAUGA, ON Item processed 0100

13:22 MISSISSAUGA, ON Item processed 0100

08:27 MISSISSAUGA, ON Item was released by Customs and is now with Canada Post for processing 0910

08:26 MISSISSAUGA, ON Item has arrived in Canada and was sent for further processing. 0700

2015/07/28 14:43 USJFKA,USA International item has left originating country and is en route to Canada 4202

14:27 USJFKA,USA International item processed in originating country 4100

2015/07/27 15:09 06410,USA International item mailed in originating country


What does "ITEM ON HOLD TO VERTIFY RECEPTENTS ADDRESS" mean? I put the latest status of my package in bold. Does anyone know what that means? Has anyone have this problem? If this is bad, what should I do?

Sorry if this is in the wrong forum.

Thanks!

Daniel
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Old 08-01-2015, 04:15 PM   #2 (permalink)
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Default Re: Is this a Canada Post problem?

It should status change by Tuesday. If you want, phone cp with the tracking number and they can give you a more 'valid' answer.

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Old 08-01-2015, 04:35 PM   #3 (permalink)
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Default Re: Is this a Canada Post problem?

Is this normal?

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Old 08-01-2015, 04:37 PM   #4 (permalink)
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Default Re: Is this a Canada Post problem?

It does happen on the odd shipment.
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Old 08-01-2015, 04:37 PM   #5 (permalink)
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Default Re: Is this a Canada Post problem?

I should contact them
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Old 08-01-2015, 04:39 PM   #6 (permalink)
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Default Re: Is this a Canada Post problem?

Be proactive and do it, I have been fighting a 'lost shipment' issue with them since may.
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Old 08-01-2015, 05:44 PM   #7 (permalink)
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Default Re: Is this a Canada Post problem?

Guess what? I contacted them by phone, and they say since my order was from the us, they classified it as an international package, and were unable to tell me any thing about it. I also tried to type them a service ticket, and since it was an international order, I couldn't issue a service ticket. I'm starting to hate Canada Post. >
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Old 08-01-2015, 06:20 PM   #8 (permalink)
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Default Re: Is this a Canada Post problem?

Do not hate Canada Post, HATE CANADA CUSTOMS!!!!
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Old 08-01-2015, 06:27 PM   #9 (permalink)
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Default Re: Is this a Canada Post problem?

What about the Canada customs
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Old 08-01-2015, 06:53 PM   #10 (permalink)
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Default Re: Is this a Canada Post problem?

They can suck at times with packages.
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Old 08-01-2015, 08:30 PM   #11 (permalink)
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Default Re: Is this a Canada Post problem?

since this is the first time I've ever encountered this issue, I just got a few more questions.

will my package even arrive at my door
do I need to talk with my post office on Tuesday
has this happened to you
what does "item on hold to verify recipient's address" mean
will this status change
is something wrong with the shipping label, or is the label damaged

Thank you very much for any help

Daniel
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Old 08-01-2015, 08:42 PM   #12 (permalink)
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Default Re: Is this a Canada Post problem?

I also looked at other forums and they all say go to your local post office
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Old 08-01-2015, 09:03 PM   #13 (permalink)
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Default Re: Is this a Canada Post problem?

This why i refuse to use Canada Post. I have shipments from the USA with tracking once it gets to Canada Post they will put a Canadian tracking number to it. The hold up is normally customs clearing the parcel. If you have the US tracking Canada Post should be able to help. Good Luck.
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Old 08-01-2015, 10:09 PM   #14 (permalink)
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Default Re: Is this a Canada Post problem?

Wait until Tuesday and see what the status is after the holiday. It is probably inside Gateway and will pop out The tracking number used is common between usps and cp and is in the form of CJ0123456789 US.





Both tracking systems in theory talk but if volumes are high, often dont but you can check both sides yourself.

Delivery to the 'door' is a whole other can of worms. Likely answer is no as duty has to be paid, so it is off the the local post orifice when it shows up.

Last edited by YOWguy; 08-01-2015 at 10:11 PM.
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Old 08-01-2015, 11:32 PM   #15 (permalink)
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Default Re: Is this a Canada Post problem?

You are lucky that yours cleared Customs so fast., If they show not cleared for a couple of days, look to pay Taxes
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Old 08-02-2015, 10:48 AM   #16 (permalink)
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Default Re: Is this a Canada Post problem?

So I should wait till Tuesday, and see what happens.

Thanks!
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Old 08-02-2015, 10:58 AM   #17 (permalink)
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Default Re: Is this a Canada Post problem?

I don't live in Canada but I hope everything works out with your package! It seems to me that the Canada post or Customs need some serious a** whooping...
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Old 08-02-2015, 11:36 AM   #18 (permalink)
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Default Re: Is this a Canada Post problem?

Daniel,

The item cleared customs so this is not a customs issue. I have had many, many items come from the US through Canada Post over the years. I've only ever had one serious issue. My guess is the address label may have become compromised, perhaps smudged or torn, which has rendered the postal code unreadable. Or the postal code isn't correct. They may have to take time to confirm the address and postal code. These are just guesses. I'd give them more time to work on it. When you checked the tracking, usually it gives the destination location or post office. Was that correct?

Best of luck.
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Old 08-02-2015, 08:29 PM   #19 (permalink)
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Default Re: Is this a Canada Post problem?

Quote:
Originally Posted by Surinam Air 747 View Post
I don't live in Canada but I hope everything works out with your package! It seems to me that the Canada post or Customs need some serious a** whooping...
Thanks.

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Old 08-02-2015, 08:37 PM   #20 (permalink)
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Default Re: Is this a Canada Post problem?

Quote:
Originally Posted by graycam View Post
Daniel,

The item cleared customs so this is not a customs issue. I have had many, many items come from the US through Canada Post over the years. I've only ever had one serious issue. My guess is the address label may have become compromised, perhaps smudged or torn, which has rendered the postal code unreadable. Or the postal code isn't correct. They may have to take time to confirm the address and postal code. These are just guesses. I'd give them more time to work on it. When you checked the tracking, usually it gives the destination location or post office. Was that correct?

Best of luck.
The model is apparently still in Mississauga. (I live in a smallish town called Georgetown) I don't know why it's been there for a couple days... I mean, you could drive form Georgetown to Mississauga in about 25 minutes!
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Old 08-03-2015, 09:28 AM   #21 (permalink)
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Default Re: Is this a Canada Post problem?

I ordered a package from Florida. It was in Toronto Saturday.
Just checked hoping it would be delivered today
It is now in customs in Saskatchewan.
Why not Toronto customs ?
As it has a USPS tracking number Canada post can't help.
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Old 08-03-2015, 11:08 AM   #22 (permalink)
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Default Re: Is this a Canada Post problem?

Quote:
Originally Posted by nautione View Post
As it has a USPS tracking number Canada post can't help.
Me too! I called Canada Post if they could help, and they said that since I have a USPS tracking number, they can't help me.
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Old 08-03-2015, 03:18 PM   #23 (permalink)
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Default Re: Is this a Canada Post problem?

Canada Post gave you a load of BS. A U.S. tracking number is traceable in Canada. That's the whole idea of a tracking number. As for the parcel that is in question, it seems as though Canada Post lost it, the parcel was damaged or the address on the label itself is not recognized.
Canada Post is going through some major downsizing now meaning lots of overworked employees and a huge backlog of mail. Expect more of this in the future.
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Old 08-03-2015, 04:07 PM   #24 (permalink)
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Default Re: Is this a Canada Post problem?

One thing I have noticed about Canada Post and the so called Customer Service number they provide you with, you are SOL with it,

NOT one person has been of any help to me when I called it. Pure BS
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Old 08-03-2015, 08:29 PM   #25 (permalink)
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Default Re: Is this a Canada Post problem?

Man, what the heck?! Screw Canada Post! I suspect that the shipping label is damaged or something. Now my chances of getting my first special livery model is down to... 10%.
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Old 08-03-2015, 08:37 PM   #26 (permalink)
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Default Re: Is this a Canada Post problem?

It may not be Canada Posts' fault. It could be the Shippers too
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Old 08-04-2015, 02:10 PM   #27 (permalink)
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Default Re: Is this a Canada Post problem?

I just checked the status, and it was still at "incorrect address" thing. so would I get a key to unlock the big box in the neighbourhood's p.o. box, or a notice hanging on my doorknob?
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Old 08-06-2015, 08:50 AM   #28 (permalink)
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Default Re: Is this a Canada Post problem?

Well they cannot deliver properly within Canada. This parcel should have been delivered on Tuesday. Now they apparently tried to deliver it yesterday at 10:32 put as no answer funny when there was somebody home. Canada Post you are pathetic. Miss processed and I live 10 minutes for the delivery sorting station for me.

10:42 MISSISSAUGA, ON Attempted delivery. Notice card left indicating where item can be picked up.
09:28 MISSISSAUGA, ON Item out for delivery
08:57 MISSISSAUGA, ON Item processed
04:54 MISSISSAUGA, ON Item processed
02:38 MISSISSAUGA, ON Item processed
02:37 MISSISSAUGA, ON Item processed
2015/08/04 11:40 MISSISSAUGA, ON Item re-routed due to processing error; Possible delay
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Old 08-06-2015, 12:17 PM   #29 (permalink)
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Default Re: Is this a Canada Post problem?

The issue, as told to me by one very busy union member if HE/they are too busy or duty of any kind is due, or if they are to busy, they just leave the notice, usually at the superbox if you have toi deal with those. This gentleman, who did I say told me he was very busy, also told me he couldnt deliver to my front door as it is a grass walkway and thus a slip and fall hazard. It was a sunny CAVU day.

I have an open service ticket on deliveries because we too often have somebody home and get the nobody at the house notice.
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Old 08-06-2015, 12:34 PM   #30 (permalink)
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Default Re: Is this a Canada Post problem?

Hey guys.

I found out that Canada Post shipped my order back to airlinemuseum.com's warehouse. I suspect that it was a shipping label damage, or something like that. So I asked them to ship it to me for free, and I'm still waiting for a reply in my e-mail.

Thanks for all of your kind help.
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Old 08-06-2015, 12:36 PM   #31 (permalink)
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Notify the vendor it is on its way back and ask they advise you on receipt.
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Old 08-06-2015, 03:48 PM   #32 (permalink)
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Default Re: Is this a Canada Post problem?

ok. will do!
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