HI,
I am having a little problem getting AC A300 nose wheels as a replacement for the ones that fell off and were lost. My retailer has been very nice about it, except that he is very busy and they have not shown up yet. I am getting a bit impatient as I had to go all the way to England to get my TAA A300 and it has been without wheels since more than a month now...( need the axle too)
Any help would be greatly appreciated.
Thanks.
OK, so nobody here has any Aeroclassics parts? Customer Service? Please?
Good Luck!
Aeroclassics has no parts department or customer service, unlike Gemini Jets that has great service and parts get sent right away. Your retailer is suppose to resolve that but unfortunately they never do. I have been trying to get broken tire gears for months. I just got a KLM B747 with broken front gear I have been promised the gear, its now 3 weeks and I still to recieve one. The other is the Bavaria Bac11, the back tire gears were both missing, i called my retailer and still no show, this one was like 6 weeks ago. I am just giving up. Aeroclassics never address this issue, evertime I post on 400 Hanger it get censored. I would suggest you return the item for credit, I am.
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I've got the same problem with a nose gear, contacted my retailer and he said he'd look around. Sounds like we're in the same boat. I have some models coming from him this week, so I'll see want's in the box.
s
I've got the same problem with a nose gear, contacted my retailer and he said he'd look around. Sounds like we're in the same boat. I have some models coming from him this week, so I'll see want's in the box.
s
ITS JUST VERY FRUSTRATING BECAUSE NOTHING GETS DONE BY ANYONE. AND TO TRY TO GET ANOHTER MODEL IS ALMOST OUT OF THE QUESTIONS BECAUSE OF THE SMALL PRODUCTION THERE ARE NO EXTRA MODELS TO REPLACE IT WITH.
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Location: Hangzhou, Zhejiang; Peoples Republic of China
Posts: 7,259
Re: Airbus Aeroclassics Wheels
For the record, all authorised AeroClassics dealers were sent spare parts for all aircraft types produced in the new factory.
More than that, is something I doubt anyone else could do!
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For the record, all authorised AeroClassics dealers were sent spare parts for all aircraft types produced in the new factory.
More than that, is something I doubt anyone else could do!
Actually there is more than anyone else could do. One could point one in the right direction of a US retailer that actually has parts and is really good about sending them out. I am even willing to pay for the parts and the shipping. I already canibalized one A300 to repair the one on display.
The owner of Collectable Jets has been very friendly in all communications about the parts but the parts simply never show up. So he is either really busy or he too is waiting for parts he does not have. Either way I am left with an aircraft that I cannot bear to look at because it had wheels for a grand total of one hour.
I am holding off on all new purchases until this issue is solved.
Help me please.
I keep reading about all these lost tires on the A300's. I have nearly every one released and haven't had a problem like this. What do you guys do to your models? How many hard landings do they go through?
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Descending to model level 1700.
Am glad they all have parts but I have still to receive one. There needs to be a central place to get them. I dont mind paying for it. I think leaving it up to the retailers is not working.
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Am glad they all have parts but I have still to receive one. There needs to be a central place to get them. I dont mind paying for it. I think leaving it up to the retailers is not working.
Less expensive and frustrating than tryiny to hunt down another model.
Spare parts are irrelevant if the model was manufacturered properly in the first place.
Gee, that might even result in a saving in production costs for something which is untimately not needed therefore could be turned into profits or offered as an attractive reduction in model prices therefore incentivising the collector to buy more.
Footnote:
I like how DW actually provide spare wheels, props, u/c doors etc. within little baggies in the box with the model. Hint!!
Alternatively they could throw in a tube of superg lue.
Footnote:
I like how DW actually provide spare wheels, props, u/c doors etc. within little baggies in the box with the model. Hint!!
Alternatively they could throw in a tube of superg lue.
That's actually an excellent idea. If the gear was bagged separately for the collectors to glue in (it's not rocket science), Andrew would be spared the added production labour, headaches of hearing about broken gear and having to supply spares. The collectors would have an option of inflight or on ground and won't have anything to complain about. It's a win-win situation.
Andrew, why not try this on one release and see the feedback?
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Descending to model level 1700.
Not sure about the A300's but the new DC-10's now have the nose gear packed in a bag.....
......only problem now, there will be people complaining about that
I know what you mean, it is human nature to complain, the neighbor's grass is always greener type of thing. Most of us in this hobby started building these things a long time ago so we shouldn't be hearing any complaints about gluing these things in.
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Descending to model level 1700.
Spare parts are irrelevant if the model was manufacturered properly in the first place.
Gee, that might even result in a saving in production costs for something which is untimately not needed therefore could be turned into profits or offered as an attractive reduction in model prices therefore incentivising the collector to buy more.
Footnote:
I like how DW actually provide spare wheels, props, u/c doors etc. within little baggies in the box with the model. Hint!!
Alternatively they could throw in a tube of superg lue.
I think the least costly and most effective answer is to include bag of replacement parts with the model. This would eliminate customer frustration, save the retailers time and cost of shipping, and give a collector an inventory of spare parts that they could use to fix other models that they might have with simular problems should they not need the parts for the one that originally had the parts shipped with it.
Peewee
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Update: Contacted another Aeroclassics dealer and got no response whatsoever.
Would your next step to contact AeroClassics directly and by pass the retailer?
Peewee
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Would your next step to contact AeroClassics directly and by pass the retailer?
Peewee
Am afraid they dont have a customer service department, much less a parts department. I say we nominate Faheem as the customer service rep and parts manager! Woohoo! Just kidding Faheem. BUT....................is there any way you can talk to Mr. AK about this matter. It really is a problem.
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Am afraid they dont have a customer service department, much less a parts department. I say we nominate Faheem as the customer service rep and parts manager! Woohoo! Just kidding Faheem. BUT....................is there any way you can talk to Mr. AK about this matter. It really is a problem.
You could summonds him by beginning a thread that sang the praises of Blue Box. Because you know that he will respond to that. Then, when you had his attention, ask him to send you some wheels. It is all that simple!
Peewee
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You could summonds him by beginning a thread that sang the praises of Blue Box. Because you know that he will resond to that. Then, when you had his attention, ask him to send you some wheels. It is all that simple!
Peewee
I have! I sent him a PM on 400Hanger, Never got a response.
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I have! I sent him a PM on 400Hanger, Never got a response.
Well then if you email to me your address I can send you a nose gear and maybe those main gear wheels that you need.
Peewee
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GeminiJets has always offered spare parts and send them off in a timely manner...AeroClassics should do the same, especially since their landing gear tends to be so prone to breakage.
__________________ The only tent I'm pitching this weekend is...well, you see where I'm going with this.
GeminiJets has always offered spare parts and send them off in a timely manner...AeroClassics should do the same, especially since their landing gear tends to be so prone to breakage.
Gemini Jets is great about getting back to you with response and parts.
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Question for you. Do you usually purchase models from the 2nd Aero Classics dealer? If no, why would he send you landing gears if you do not support him? If yes, maybe you should start looking for another dealer as your 1st and 2nd AC dealers are not supporting you?
I know for a fact that each and every Aero Classics dealer has received the landing gears care package from AK.
A lot of collectors look for the cheapest product available and purchase it and then want top class service. As the saying goes, you get (service) what you pay for. Walmart price = Walmart service. Mercedes-Benz / Lexus / BMW price comes with a better service.
I trust this will clarify a lot of the issues you are having.
Question for you. Do you usually purchase models from the 2nd Aero Classics dealer? If no, why would he send you landing gears if you do not support him? If yes, maybe you should start looking for another dealer as your 1st and 2nd AC dealers are not supporting you?
I know for a fact that each and every Aero Classics dealer has received the landing gears care package from AK.
A lot of collectors look for the cheapest product available and purchase it and then want top class service. As the saying goes, you get (service) what you pay for. Walmart price = Walmart service. Mercedes-Benz / Lexus / BMW price comes with a better service.
I trust this will clarify a lot of the issues you are having.
Best Regards
Zareh
I wish that I would have said it! Very true. You get what you pay for. Cheap is cheap for a reason. Worse yet, however, is to over charge and then under deliver.
Peewee
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Would ya mind sending me a a rolling front gear if I asked nicely, please.
I do not have AC parts. I replied specifically to Mario because he was looking for an AC 747 nose gear and those I do have. Same as BB nose gear. I do think it a shame that your retailers and AC are ignoring you guys on this. It would concern me if I could not get customer service. In my mind I do not care which dealer you bought the model from I think any dealer should be willing to step in and help if he can. What is the cost of a little goodwill? Did you try Nick? He is very responsive to these kinds of things.
Peewee
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Question for you. Do you usually purchase models from the 2nd Aero Classics dealer? If no, why would he send you landing gears if you do not support him? If yes, maybe you should start looking for another dealer as your 1st and 2nd AC dealers are not supporting you?
I know for a fact that each and every Aero Classics dealer has received the landing gears care package from AK.
A lot of collectors look for the cheapest product available and purchase it and then want top class service. As the saying goes, you get (service) what you pay for. Walmart price = Walmart service. Mercedes-Benz / Lexus / BMW price comes with a better service.
I trust this will clarify a lot of the issues you are having.
Best Regards
Zareh
Wow, I am speechless. Ok, so is this the inquisition or what? Should I kiss every dealers feet first? I have bought aircraft from all dealers contacted. Some sold me Airbus, some BAC 1-11 and some 747's.
But here is a novel idea: deliver great customer service and I will buy exclusively in the future from this dealer! Wow, it is called customer service for a reason. By the By, you can get customer service for a car, any car at any dealer in this great country that sells these cars. Not just where you bought it.
Oh, and yes, I offered to pay everyone for the shipping and even parts.
So, I have a broken plane and I want parts and am willing to pay for them and the shipping. Clear, simple.
And since you brought up the Mercedes Benz thing. Aeroclassics are the most expensive and in my opinion best models I own.
Best regards.
Centaur747
Question for you. Do you usually purchase models from the 2nd Aero Classics dealer? If no, why would he send you landing gears if you do not support him? If yes, maybe you should start looking for another dealer as your 1st and 2nd AC dealers are not supporting you?
I know for a fact that each and every Aero Classics dealer has received the landing gears care package from AK.
A lot of collectors look for the cheapest product available and purchase it and then want top class service. As the saying goes, you get (service) what you pay for. Walmart price = Walmart service. Mercedes-Benz / Lexus / BMW price comes with a better service.
I trust this will clarify a lot of the issues you are having.
Best Regards
Zareh
If you know a dealer whom I should be supporting because he would send out the gears- let me know. I am all ears!
Update:
1) have contacted all dealers that ever sold Aeroclassics planes to me. All are on the list by Aeroclassics.
2) Have contacted Mr. Klein through PM on this site.
3) One dealer responded kindly but parts have not shown up in 4 weeks. Other dealers failed to respond at all- even with the offer to pay for parts and shipping as well as an order for a number of planes to combine shipping.
What else can I do?
(For the record: when buying Aeroclassics I do not shop around for the best deal as I usually find myself ordering from the dealer that still has the model I want- this TAA coming from GB as it was already sold out in US, BAC from the West Coast, various Airbus from the midwest, 747's from Canada.)
Can you let us know which dealers you contacted? This way we won't be wasting our time contacting them and wasting their time replying us.
You guys rememer this song? I modified it a bit.
The wheels on the broken bus did go round and round,
round and round,
round and round.
The wheels on the broken bus did go round and round,
all through the town.
The wipers on the broken bus go Swish, swish, swish;
Swish, swish, swish;
Swish, swish, swish.
The wipers on the broken bus go Swish, swish, swish,
all through the town.
The horn on the broken bus goes Beep, beep, beep;
Beep, beep, beep;
Beep, beep, beep.
The horn on the broken bus goes Beep, beep, beep,
all through the town..
The maker of the broken bus was, Clink, clink, clink;
Clink, clink, clink;
Clink, clink, clink.
The money from the broken bus goes to, Clink, clink, clink,
all through the town.
The Retailer of the broken bus says "Move on back,
move on back, move on back;"
The Retailer of the broken bus says "Move on back",
all through the town.
The buyer of the broken bus says "Wah, wah, wah;
Wah, wah, wah;
Wah, wah, wah".
The buyer of the broken bus says "Wah, wah, wah",
all through the town.
The mommy on the bus says "Shush, shush, shush;
Shush, shush, shush;
Shush, shush, shush."
The mommy on the bus says "Shush, shush, shush"
all through the town.
Anyway, as they say, "And that's the name of that tune!"
Peewee
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Remember it? I still sing with my boys. Besides a couple of mistakes here and there, I like your version nonetheless , it's very retailerofftheaeroclassicsupplychainish
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Descending to model level 1700.
I am still hopeful I can get this resolved and when I do I will tell all about who responded and who did not. However I am waiting to give everybody a chance. Maybe they are all stuck at JFK this weekend, together, yeah that must be it.....
I am still hopeful I can get this resolved and when I do I will tell all about who responded and who did not. However I am waiting to give everybody a chance. Maybe they are all stuck at JFK this weekend, together, yeah that must be it.....
With regard to your question about the UAL I have sent a pm.
peewee
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You had that ready for just a moment like this didn't you?!
I have no idea how I remembered that song. I had not heard it for years. The song was used by the Seattle Metro Transist System for a long time so we heard it often on the various Seattle radio stations.
Peewee
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I glue them right away. No hard landings at all!
The rolling tyres don't add anything to these models IMO...
Jan
That's what I am going to do when I get these A300's from them.
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yeah i did the same with the wheels of my AC IA A300... now no more bothering the loss of wheels!!
I actually did that with my IC A300 but I just added a drop of Super Glue gel to the axle on the outside with the wheel, thus keeping it turning. Worked so far.
This Airbus in question came out of the box once and before I had a chance to do anything to it the wheels magically disappeared. Nobody in the house saw nothin' and nobody touched the plane while I was gone either, swear, they all said.
well i also lost a wheel of my IC A300 the day it arrived!! the wheel vanished into thin air!! so i had to replace it with the spare wheel from one of my DW models!!
well i also lost a wheel of my IC A300 the day it arrived!! the wheel vanished into thin air!! so i had to replace it with the spare wheel from one of my DW models!!
You don't have to worry about looking in any maintenance manuals for that.
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Airbus Aeroclassics Wheels
Re: Airbus Aeroclassics Wheels
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