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Old 01-19-2021, 05:15 PM   #1 (permalink)
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Default NG Models Quality Control issues

I have recently begun receiving a plethora of Broken/ Defective models from NG starting last week with an Iberia A350-900 that arrived with a detached rear stabilizer. As I purchased it from Waffle I thought it was just typical waffle. But today I received 4 more Models from NG this time purchased from Diecast Airplane store and yet more broken models from NG! A WestJet 737 and JetBlue A321neo both had missing antennas and then a Aeromexico 737-800 had yet again a detached vertical stabilizer! I don’t know if I’m just having horrible luck with NG or if their QC is struggling horrifically. Really a shame since everything else about NG is top notch.
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Old 01-19-2021, 05:22 PM   #2 (permalink)
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Aeromexico 737-800 Picture
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Old 01-19-2021, 05:28 PM   #3 (permalink)
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Default Re: NG Models Quality Control issues

dab of white glue and problem solved
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Old 01-19-2021, 05:34 PM   #4 (permalink)
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Default Re: NG Models Quality Control issues

Your alone in noticing some quality control issues with NG models and had to send one back for replacement. The image shows some tampo printing issues on the Boris 1 which was ordered 5 months ago.
I’m sure NG will be viewing these matters with concern and will be making sure things improve in order to regain the high standards they have set in the market place.
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Old 01-19-2021, 05:37 PM   #5 (permalink)
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Default Re: NG Models Quality Control issues

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Originally Posted by modelmanGB View Post
Your alone in noticing some quality control issues with NG models and had to send one back for replacement. The image shows some tampo printing issues on the Boris 1 which was ordered 5 months ago.
I’m sure NG will be viewing these matters with concern and will be making sure things improve in order to regain the high standards they have set in the market place.
this one is annoying
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Old 01-19-2021, 05:39 PM   #6 (permalink)
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Default Re: NG Models Quality Control issues

Their 737 is spectacular.
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Old 01-19-2021, 05:41 PM   #7 (permalink)
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Default Re: NG Models Quality Control issues

My Jetblue NEO was also missing the same antenna, but I managed to fix it. The American A321 Stand up to cancer, the right wing was loose but I managed to push it back into the slot with no issues.
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Old 01-19-2021, 05:48 PM   #8 (permalink)
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Default Re: NG Models Quality Control issues

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Originally Posted by Michael Magdaleno View Post
My Jetblue NEO was also missing the same antenna, but I managed to fix it. The American A321 Stand up to cancer, the right wing was loose but I managed to push it back into the slot with no issues.
For that particular model, it wasn't Quality Control particularly, it was more that the second antenna on that model was attached incorrectly. Most of them didn't have that antenna, and the ones that did, were attached incorrectly. Seems like a localized incident for this particular batch.
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Old 01-19-2021, 06:01 PM   #9 (permalink)
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Default Re: NG Models Quality Control issues

I have a couple of B738s which arrived with one of the horizontal stabilizers detached or loose. I remember that happened to my first NG B738s; that has not happened to my latest purchases. Easy to fix as long as there are no paint chips. Luckily, I have not received any model with missing antennas.
I hope NG (and other manufacturers) pays more attention to this because one is paying for a fully assembled model, not a snap-fit model, or what is worst, a model with missing parts.
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Old 01-19-2021, 06:06 PM   #10 (permalink)
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Default Re: NG Models Quality Control issues

So far for me I have not received any broken NGs. Hopefully they can address this issue, and this is where we expect a little more as they're more transparent with issues on their models.
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Old 01-19-2021, 06:07 PM   #11 (permalink)
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Default Re: NG Models Quality Control issues

Let's face it every manufacturer has issues.
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Old 01-19-2021, 06:50 PM   #12 (permalink)
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Default Re: NG Models Quality Control issues

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Originally Posted by shandaken View Post
Let's face it every manufacturer has issues.
Yes they do. Like Philippe said, dab of glue and your done. I had a Royal New Zealand Air Force B752 arrive with the wing off, the paint where the fuselage meets the wing, came off. Adam at Prairie Diecast exchanged the model.
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Old 01-19-2021, 07:44 PM   #13 (permalink)
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Default Re: NG Models Quality Control issues

Quote:
Originally Posted by nevec45 View Post
I have recently begun receiving a plethora of Broken/ Defective models from NG starting last week with an Iberia A350-900 that arrived with a detached rear stabilizer. As I purchased it from Waffle I thought it was just typical waffle. But today I received 4 more Models from NG this time purchased from Diecast Airplane store and yet more broken models from NG! A WestJet 737 and JetBlue A321neo both had missing antennas and then a Aeromexico 737-800 had yet again a detached vertical stabilizer! I don’t know if I’m just having horrible luck with NG or if their QC is struggling horrifically. Really a shame since everything else about NG is top notch.
You're right, it is a shame...they are good models. I purchased 3 NG A321's and every one of them had the left wing detached when I opened the boxes... Maybe NG really stands for "No Glue"?
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Old 01-19-2021, 07:50 PM   #14 (permalink)
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Default Re: NG Models Quality Control issues

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Originally Posted by CBL View Post
dab of white glue and problem solved
This is true..unless the detached piece brushes against the fuselage and causes paint to scratch or chip. Luckily, I haven't run into that problem....yet.
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Old 01-20-2021, 05:02 AM   #15 (permalink)
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Quote:
Originally Posted by nevec45 View Post
I have recently begun receiving a plethora of Broken/ Defective models from NG starting last week with an Iberia A350-900 that arrived with a detached rear stabilizer.
Pssst! 😉 some members here don't like nitpickers and whiners. There's a whole thread about it in the 1:200 section.

Of course you can solve that issue by your own with that rear stabilizer. But it's ok that you wonder if that's just bad luck or drop down in quality from NG. But I'm afraid nobody can answer that question for sure..
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Old 01-20-2021, 06:32 AM   #16 (permalink)
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Default Re: NG Models Quality Control issues

I personally don't give a monkey's *** if someone calls me a nitpicker or a whiner. If I've shelved out a good £50 and upwards for a model, I expect it to be checked before it leaves the factory. If a horizontal stabiliser or something small like that accidentally comes loose, possibly through postage,I can kinda shrug it off and glue the part back in. If it's paint smudging or something that can be totally avoided,that's where I draw the line and imo,I think a refund (from NG) or replacement is expected. The more this happens,the more it'll hit their pocket and they'll soon start to take QC seriously!!
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Old 01-20-2021, 06:47 AM   #17 (permalink)
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I personally don't give a monkey's *** if someone calls me a nitpicker or a whiner. If I've shelved out a good £50 and upwards for a model, I expect it to be checked before it leaves the factory.
Absolutely.
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Old 01-20-2021, 07:14 AM   #18 (permalink)
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Default Re: NG Models Quality Control issues

Have you ever wondered if any manufacturer uses glue at all for these models, or if they're just Hogan-like snap-fits in diecast...?


Even more annoying to me would be, that some models wings and stabs are not inserted properly but glue though, so you cannot push them in any further. That is even more frustrating. Having two wings being assembled in two different levels of accuracy - one with a gap and one with none between wingroot and fuselage. Luckily none of my NGs suffers this issue.
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Old 01-20-2021, 09:04 AM   #19 (permalink)
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Default Re: NG Models Quality Control issues

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Originally Posted by Tris10&11 View Post
I personally don't give a monkey's *** if someone calls me a nitpicker or a whiner. If I've shelved out a good £50 and upwards for a model, I expect it to be checked before it leaves the factory. If a horizontal stabiliser or something small like that accidentally comes loose, possibly through postage,I can kinda shrug it off and glue the part back in. If it's paint smudging or something that can be totally avoided,that's where I draw the line and imo,I think a refund (from NG) or replacement is expected. The more this happens,the more it'll hit their pocket and they'll soon start to take QC seriously!!
quote from Flying Doc "Pssst! �� some members here don't like nitpickers and whiners. There's a whole thread about it in the 1:200 section."

I guess you two are so critical that you did not see my disclaimer that my rant did not forgive models that arrive with detached parts?
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Old 01-20-2021, 09:34 AM   #20 (permalink)
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[QUOTE=crownvic;2810620]
Quote:
Originally Posted by Tris10&11 View Post
I guess you two are so critical that you did not see my disclaimer that my rant did not forgive models that arrive with detached parts?[/COLOR]
Actually, I'm not that critical as you think. I own several 744 from Phoenix... 😉
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Old 01-20-2021, 09:35 AM   #21 (permalink)
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[QUOTE=FlyingDog;2810626]
Quote:
Originally Posted by crownvic View Post
Quote:
Originally Posted by Tris10&11 View Post
I guess you two are so critical that you did not see my disclaimer that my rant did not forgive models that arrive with detached parts?[/COLOR]
Actually, I'm not that critical as you think. I own several 744 from Phoenix... 😉
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Old 01-20-2021, 10:06 AM   #22 (permalink)
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Default Re: NG Models Quality Control issues

Of course there is a notable difference in "nit picking" the size of a cockpit window and logging actual damage.
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Old 01-20-2021, 10:25 AM   #23 (permalink)
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Not good at all, majority of my NG model examples arrive completely intact and no smudges. However, I have noticed an increased trend with some of the models arriving with parts detached, it’s an easy fix but I understand people’s frustrations as we do pay a lot of money for these models so we expect the majority to arrive without any problems. I do also appreciate that some will slip through the net and not every model made will be perfect. I do hope NG address these issues as they are persistent and it something that is increasing...
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Old 01-20-2021, 10:26 AM   #24 (permalink)
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Of course there is a notable difference in "nit picking" the size of a cockpit window and logging actual damage.
True well said, and that was the point of my whole thread!
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Old 01-20-2021, 11:43 AM   #25 (permalink)
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Let's face it every manufacturer has issues.
Issues? Or bad habits?
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Old 01-20-2021, 01:56 PM   #26 (permalink)
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Default Re: NG Models Quality Control issues

I’ve never had issues with QC on NG, but it’s true that my latest NG’s aren’t the newest releases (should be receiving some soon). Don’t think it’s something that’s dropping, paint craft he’s are extremely uncommon (I think) and the issues are distanced wings which is generally caused by shipping (for example, they’re all shipped out from NG’s factory in the same truck so all them suffer the same impact and those batches have those same issues), all models can’t be perfect anyways.
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Old 01-20-2021, 02:25 PM   #27 (permalink)
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Default Re: NG Models Quality Control issues

only notable quality control issues in recent batches were the Jetblue antenna and the smudging on the wings on the Boris one. Otherwise the defect rate has been extremely low as of late.
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Old 01-20-2021, 07:36 PM   #28 (permalink)
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Default Re: NG Models Quality Control issues

I never blame the manufacturers or even the stores I buy the models from. I've worked in shipping hubs and know what packages go through when they're on their way. Every store I've bought from always checks the model before sending them out. It's not worth sending a defective model and hoping it isn't noticed by the customer.

The missing markings I'd chock up to something on the cradles that prolonged exposure has caused corrosion.
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Old 01-20-2021, 07:37 PM   #29 (permalink)
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only notable quality control issues in recent batches were the Jetblue antenna and the smudging on the wings on the Boris one. Otherwise the defect rate has been extremely low as of late.
The antenna thing is probably why Aeroclassics refuses to put them on their models. People flip out about that tiny little detail missing and it can be really tough to notice if it's missing
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Old 01-20-2021, 08:37 PM   #30 (permalink)
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The antenna thing is probably why Aeroclassics refuses to put them on their models. People flip out about that tiny little detail missing and it can be really tough to notice if it's missing
thankfully NG is very generous with spare antenna and its an easy repair to replace them
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Old 01-20-2021, 09:44 PM   #31 (permalink)
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All brands are making mistakes in their models, one example is aeroclassics with their colors with such a good mold and they make the same mistake over and over however not only that they have also raised the prices of the models and with much less quality
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Old 01-21-2021, 10:05 AM   #32 (permalink)
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The antenna thing is probably why Aeroclassics refuses to put them on their models. People flip out about that tiny little detail missing and it can be really tough to notice if it's missing
I can't disagree with you enough on this point. Let me preface this by saying I love AC and own many, many of their models. The reason (and this is my opinion only) that AC doesn't have antennas or satnav domes and the like isn't simply to avoid customer complaints. It's because AC out of all the manufactures is the least interested in adjusting, changing, improving their moulds. It's obvious when you look at the amount of moulds they use that are still cradle mounted moulds. Not to mention, they are currently behind the competition when it comes to designing and creating new moulds. Some of their more recent moulds are nowhere near as good as the competition. (I commend them for trying)! For example, their NG 737-800/MAX mould, second by far to NG or JC. Their newish L1011 mould, once again, good try, but why would anyone buy one when they have NG's mould as a choice.

Although Aeroclassics insists the reason they don't have 'the antenna thing' on their models is because they don't seems as "realistic," it's clearly because they are not innovating as well with their moulds. Glad to say, they are the MOST innovative with their liveries! All the best.
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Old 01-21-2021, 04:38 PM   #33 (permalink)
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Originally Posted by crownvic View Post
quote from Flying Doc "Pssst! �� some members here don't like nitpickers and whiners. There's a whole thread about it in the 1:200 section."

I guess you two are so critical that you did not see my disclaimer that my rant did not forgive models that arrive with detached parts?
I did not see this disclaimer and this was a reference to anyone in general who may think like that. It wasn't directed right at you and as I mentioned,I didn't know it was you that Flying Dog was referring to.
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NG L1011's: BWIA(Steel drum livery)/RAF x3/Eastern bare metal/LAM/TAAG
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Old 01-22-2021, 10:05 PM   #34 (permalink)
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Default Re: NG Models Quality Control issues

You're not alone, I've had a small handful of NG Models show up broken. A broken engine here, busted landing gear there and worst of all, peeling paint. The peeling paint really bothers me because that is not fixable, however broken gears and engines thats fixable if done right. The last 3 NG models I bought did not come in broken so it's either a hit or miss like other brands.
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Old 01-22-2021, 10:51 PM   #35 (permalink)
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Default Re: NG Models Quality Control issues

The worst i've had is a detached wing on two A330s, also a couple of missing or damaged aerials here and there but nothing too difficult to fix really.
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Old 01-24-2021, 11:23 PM   #36 (permalink)
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Default Re: NG Models Quality Control issues

Hi guys, Thank you for all your feedback. We have taken note of these issues.
As for the newly launched JetBlue A321, the position of the antenna close to the tail is very special, which is not consistent with the plastic box we originally designed. As a result, the antenna of some products fell off during transportation. We are so sorry for this. For products already on the market, if there is serious damage, we will have a compensation plan.
As the parts of model are glued together, it is difficult to prevent some parts from falling off during long-distance transportation. However, we are improving the assembly process to reduce this situation. If collectors receive products with unacceptable damage, our retailers will have a solution and we will compensate the retailers for the loss.
In a word, we will try our best to improve the quality control, and we will try our best to deal with the damage caused by transportation.
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Old 01-25-2021, 02:46 AM   #37 (permalink)
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Hi guys, Thank you for all your feedback. We have taken note of these issues.
As for the newly launched JetBlue A321, the position of the antenna close to the tail is very special, which is not consistent with the plastic box we originally designed. As a result, the antenna of some products fell off during transportation. We are so sorry for this. For products already on the market, if there is serious damage, we will have a compensation plan.
As the parts of model are glued together, it is difficult to prevent some parts from falling off during long-distance transportation. However, we are improving the assembly process to reduce this situation. If collectors receive products with unacceptable damage, our retailers will have a solution and we will compensate the retailers for the loss.
In a word, we will try our best to improve the quality control, and we will try our best to deal with the damage caused by transportation.
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Old 02-08-2021, 03:43 PM   #38 (permalink)
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I have a total 5 NG models and 3 are broken. As opposed to the 2 broken Geminis I have out of over 400 models. Some retailers would tell you I was unlucky, but I don’t buy that.
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Old 02-08-2021, 10:12 PM   #39 (permalink)
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Default Re: NG Models Quality Control issues

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Originally Posted by ngmodel View Post
Hi guys, Thank you for all your feedback. We have taken note of these issues.
As for the newly launched JetBlue A321, the position of the antenna close to the tail is very special, which is not consistent with the plastic box we originally designed. As a result, the antenna of some products fell off during transportation. We are so sorry for this. For products already on the market, if there is serious damage, we will have a compensation plan.
As the parts of model are glued together, it is difficult to prevent some parts from falling off during long-distance transportation. However, we are improving the assembly process to reduce this situation. If collectors receive products with unacceptable damage, our retailers will have a solution and we will compensate the retailers for the loss.
In a word, we will try our best to improve the quality control, and we will try our best to deal with the damage caused by transportation.
We can vouch for NG Model. They are going to great lengths to ensure a quality product and fix any issues that present themselves.
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Old 02-09-2021, 05:05 AM   #40 (permalink)
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Default Re: NG Models Quality Control issues

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I have a total 5 NG models and 3 are broken. As opposed to the 2 broken Geminis I have out of over 400 models. Some retailers would tell you I was unlucky, but I don’t buy that.
Since 2018 I have acquired 153 NG models and HYJLwings releases and have probably had 2 or 3 detached pieces. In the same period I have bought 17 Gemini releases and had at least two detached wings and a few other QC issues. So that tells you that your sample size isn't statistically viable.

Frankly NG have better QC than Gemini and Phoenix and as good as everyone else, plus they produce a higher quality end product in any measurable way. So you may not buy it but you are in the minority.
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Old 02-09-2021, 08:15 AM   #41 (permalink)
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Default Re: NG Models Quality Control issues

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Your alone in noticing some quality control issues with NG models and had to send one back for replacement. The image shows some tampo printing issues on the Boris 1 which was ordered 5 months ago.
I’m sure NG will be viewing these matters with concern and will be making sure things improve in order to regain the high standards they have set in the market place.
No,no, no ! That's a new detail level that's been introduced called 'bird strike action'. Next they're going to print little faces in the cockpit with 'OMFG !!!' expressions on them.
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Old 02-09-2021, 09:10 AM   #42 (permalink)
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Default Re: NG Models Quality Control issues

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Originally Posted by RStretton View Post
Since 2018 I have acquired 153 NG models and HYJLwings releases and have probably had 2 or 3 detached pieces. In the same period I have bought 17 Gemini releases and had at least two detached wings and a few other QC issues. So that tells you that your sample size isn't statistically viable.

Frankly NG have better QC than Gemini and Phoenix and as good as everyone else, plus they produce a higher quality end product in any measurable way. So you may not buy it but you are in the minority.
I agree. I've had very few QC problems, although I do have a much smaller collection. I have 12 NG models and only 3 had detached pieces (ironically all are one mould A321's), 71 Aeroclassics and only 1 had a detached piece (a left enginge) 2 Phoenix no detached pieces, 11 SMA no detached pieces (and NO zinc rot) 240 Gemini Jets and no detached pieces.
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Old 02-09-2021, 11:32 AM   #43 (permalink)
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Quote:
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I have a total 5 NG models and 3 are broken. As opposed to the 2 broken Geminis I have out of over 400 models. Some retailers would tell you I was unlucky, but I don’t buy that.
Since 2018 I have acquired 153 NG models and HYJLwings releases and have probably had 2 or 3 detached pieces. In the same period I have bought 17 Gemini releases and had at least two detached wings and a few other QC issues. So that tells you that your sample size isn't statistically viable.

Frankly NG have better QC than Gemini and Phoenix and as good as everyone else, plus they produce a higher quality end product in any measurable way. So you may not buy it but you are in the minority.
I’d like you to explain how 3/5 of a part of a collection vs 2/400 of a collection isn’t statistically viable. That would make a good story.
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Old 02-09-2021, 12:20 PM   #44 (permalink)
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I have a total 5 NG models and 3 are broken. As opposed to the 2 broken Geminis I have out of over 400 models. Some retailers would tell you I was unlucky, but I don’t buy that.
Just curious, are any of those A321's? I have 3, and all 3 had the left wing detached when I opened them.
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Old 02-09-2021, 01:37 PM   #45 (permalink)
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Default Re: NG Models Quality Control issues

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Just curious, are any of those A321's? I have 3, and all 3 had the left wing detached when I opened them.
I have 7 NG A321's and only one arrived with the left wing detached.
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Old 02-09-2021, 02:10 PM   #46 (permalink)
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I’d like you to explain how 3/5 of a part of a collection vs 2/400 of a collection isn’t statistically viable. That would make a good story.
how many of the Geminis are the older cradle moulds that cant have wings fall out vs the newer ones that have slot in wings?
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Old 02-09-2021, 02:51 PM   #47 (permalink)
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how many of the Geminis are the older cradle moulds that cant have wings fall out vs the newer ones that have slot in wings?
Exactly my point. How many of your 400 Geminis were made during the period 2018-2020? Even then as stated above how many use cradle fit moulds. You are clearly not comparing apples with apples. The older Gemini moulds are super solid and Gemini was a very different company in the older days of collecting too.

So basically you are probably saying "I have 400 inferior Gemini products but hey no wings have ever fallen off them because it isn't possible for it to happen". Or "I prefer cradle mount moulds with seam lines".
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Old 02-09-2021, 02:55 PM   #48 (permalink)
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I’d like you to explain how 3/5 of a part of a collection vs 2/400 of a collection isn’t statistically viable. That would make a good story.
You have a sample size of one collection and a sample size of 5 models (I'm guessing one of which is probably the JetBlue A321, which was known to have glue issues). That is a nonsense sample size to draw any meaningful conclusion from. Now if you had 400 NGs and 400 Geminis and they were all wing slot moulds you could maybe draw a conclusion, but even then it would just be one collection and not necessarily representative of the state of the market.
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Old 02-09-2021, 03:44 PM   #49 (permalink)
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Exactly my point. How many of your 400 Geminis were made during the period 2018-2020? Even then as stated above how many use cradle fit moulds. You are clearly not comparing apples with apples. The older Gemini moulds are super solid and Gemini was a very different company in the older days of collecting too.

So basically you are probably saying "I have 400 inferior Gemini products but hey no wings have ever fallen off them because it isn't possible for it to happen". Or "I prefer cradle mount moulds with seam lines".
I have 48 Gemini's made in the 2018-2020 time frame, and zero with any QC issues... I feel very lucky.
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Old 02-09-2021, 03:52 PM   #50 (permalink)
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I have 48 Gemini's made in the 2018-2020 time frame, and zero with any QC issues... I feel very lucky.
In general I think that is a fair reflection. The reports we see here and on Facebook of models with wings off and such is not especially reflective of the market. I am sure most Gemini and NG products arrive well put together.
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