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Old 09-01-2020, 06:11 PM   #1 (permalink)
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Default Gemini-Waffle and other unauthorized retailers

Message from gemini reads:

Dear Customers,

We have recently begun receiving a rash of complaints against a retailer by the name of Waffle Collectibles. While we cannot get into details as to what these complaints are, Waffle Collectibles is NOT an authorized GeminiJets retailer. ADI and GeminiJets will NOT stand behind or support any of our products that are purchased from Waffle Collectibles or any other unauthorized retailer, as these entities are buying merchandise through third-party sources that we cannot confirm.

If a retailer or any other supplier is not listed on the Retailers section of our web site, then they are not an authorized reseller of our products. When buying GeminiJets, please make sure you are purchasing from a reliable source. Thank you.

ADI/GeminiJets

What do you all make of this, since Waffle is such a big name in the market?
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Old 09-01-2020, 06:56 PM   #2 (permalink)
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Default Re: Gemini-Waffle and other unauthorized retailers

Quote:
Originally Posted by ruscollector1234 View Post
Message from gemini reads:

Dear Customers,

We have recently begun receiving a rash of complaints against a retailer by the name of Waffle Collectibles. While we cannot get into details as to what these complaints are, Waffle Collectibles is NOT an authorized GeminiJets retailer. ADI and GeminiJets will NOT stand behind or support any of our products that are purchased from Waffle Collectibles or any other unauthorized retailer, as these entities are buying merchandise through third-party sources that we cannot confirm.

If a retailer or any other supplier is not listed on the Retailers section of our web site, then they are not an authorized reseller of our products. When buying GeminiJets, please make sure you are purchasing from a reliable source. Thank you.

ADI/GeminiJets

What do you all make of this, since Waffle is such a big name in the market?
Gemini have had a beef with Waffle ever since they tried to shutdown NG Models and sent retailer's letters warning about me and my site. I don't doubt Waffle has yet again annoyed some dumb **** who expected a level of service he isn't willing to provide but complaining to Gemini is a nonsensical thing to do anyway.

I suspect a 'rash of complaints' is one or two and this is just another opportunity for Gemini to try and put the boot into someone they don't like.
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Old 09-01-2020, 07:43 PM   #3 (permalink)
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Default Re: Gemini-Waffle and other unauthorized retailers

Gemini makes some nice stuff but they have a rep for being hard to work with, seems like.
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Old 09-01-2020, 07:49 PM   #4 (permalink)
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I saw that warning too on the Gemini Jets website about Waffle. Just curious to know (if my memory serves me right) wasn't Waffle Collectibles listed at some time or point on the retailers authorized list in GJ's website? 🤔 Can anyone confirm this?
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Old 09-01-2020, 08:37 PM   #5 (permalink)
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Default Re: Gemini-Waffle and other unauthorized retailers

Given the choice of buying Gemini or buying NG, I know where I stand.

Maybe Gemini will have to reconsider given the volumes Waffle seems to move. Just opinion.
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Old 09-01-2020, 09:20 PM   #6 (permalink)
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Default Re: Gemini-Waffle and other unauthorized retailers

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Originally Posted by CaptJSuayan View Post
I saw that warning too on the Gemini Jets website about Waffle. Just curious to know (if my memory serves me right) wasn't Waffle Collectibles listed at some time or point on the retailers authorized list in GJ's website? 🤔 Can anyone confirm this?
Yes Waffle was an authorised seller. They cut him off as part of the 'stop selling NG Models' mess
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Old 09-01-2020, 09:26 PM   #7 (permalink)
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RStretton, thanks for the info!!! And thanks for reassuring me on this. Caught me by surprised because I was sure Waffle was a mainstay on that list then all of a sudden the name was gone from the list. It sure caught my attention on the GJ website on that warning too. I wonder how all of it is going to play out with both sides.... 🤔
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Old 09-01-2020, 11:33 PM   #8 (permalink)
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Default Re: Gemini-Waffle and other unauthorized retailers

Can anyone briefly explain what happened with Waffle, GJ, and the whole NG models thing?
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Old 09-02-2020, 12:00 AM   #9 (permalink)
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Sounds like the recent batch of Gemini Jets had notable quality control issues, Waffle posted a warning on his store. Might also contribute to their reasoning.



I like Gemini Jets because they do put out some nice models and schemes, but they do have some quality control issues.
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Old 09-02-2020, 12:55 AM   #10 (permalink)
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Default Re: Gemini-Waffle and other unauthorized retailers

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Originally Posted by MDWTWA MK2 View Post
Given the choice of buying Gemini or buying NG, I know where I stand.

Maybe Gemini will have to reconsider given the volumes Waffle seems to move. Just opinion.
Doubtful, Gemini has plenty of retailers out there. Clearly there's still distributors who will sell to him.

Seems like a few of the other Gemini retailers sell NG as well, though.

To be fair, I've had just as many NGs with the same problems recently.
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Old 09-02-2020, 02:27 AM   #11 (permalink)
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Default Re: Gemini-Waffle and other unauthorized retailers

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Originally Posted by CaptJSuayan View Post
RStretton, thanks for the info!!! And thanks for reassuring me on this. Caught me by surprised because I was sure Waffle was a mainstay on that list then all of a sudden the name was gone from the list. It sure caught my attention on the GJ website on that warning too. I wonder how all of it is going to play out with both sides.... 🤔
Waffle will throw a tantrum and cuss them out, like he does with his customers.
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Old 09-02-2020, 04:25 AM   #12 (permalink)
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Default Re: Gemini-Waffle and other unauthorized retailers

I've had nothing but great service from Waffle over many years. Most recent items arrived late last month (August).
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Old 09-02-2020, 04:43 AM   #13 (permalink)
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Default Re: Gemini-Waffle and other unauthorized retailers

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Originally Posted by hkgdave View Post
I've had nothing but great service from Waffle over many years. Most recent items arrived late last month (August).
I have the same experience
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Old 09-02-2020, 07:52 AM   #14 (permalink)
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Default Re: Gemini-Waffle and other unauthorized retailers

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I have the same experience
As have I. Waffle is my primary source, and I've been to the Gemini Jets showroom in Vegas, and bought there, too. No problems, Doug
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Old 09-02-2020, 10:13 AM   #15 (permalink)
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Default Re: Gemini-Waffle and other unauthorized retailers

I too have seen some quality issues with NG. As well as Gemini. Personally, given I have been reaching out to NG for 3 months asking for a replacement part for a quality issue, I question whether or not I want to continue purchasing their products. And I have had good service overall with Waffle.
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Old 09-02-2020, 10:31 AM   #16 (permalink)
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Default Re: Gemini-Waffle and other unauthorized retailers

God this is yet another toys out the pram incident from the self appointed Kings of Diecast. We've had some complaints but we're not going to say what they were. Yeah ok...
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Old 09-02-2020, 10:32 AM   #17 (permalink)
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..... Anyone want to buy the GeminiJets from my collection?
..... OOOOPS! I'm not an authorised seller. :-(

Dave (make me an offer anyway)
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Old 09-02-2020, 10:48 AM   #18 (permalink)
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Default Re: Gemini-Waffle and other unauthorized retailers

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God this is yet another toys out the pram incident from the self appointed Kings of Diecast. We've had some complaints but we're not going to say what they were. Yeah ok...

I'm no lawyer but the last thing I would do, as a company, is repeat any of the complaints they received because it's really none of their concern and only bad things can come from it. A simple thing saying we're not affiliated and here is a page of retailers who we have officially authorized is more than enough if that's what you want to do. But again, I'm not a lawyer and it's not my company so...
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Old 09-02-2020, 12:25 PM   #19 (permalink)
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This has nothing to do with NG.. you can all ramble on with all the conspiracy theories as it makes for lots of drama and fake news or you can continue to collect and enjoy the hobby .
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Old 09-02-2020, 01:11 PM   #20 (permalink)
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I saw the warning and thought it was odd.

I guess we’ll never know but I’m curious if the complaints were more along the lines of “Waffle was mean to me” (in which case why complain to the manufacturer?) or more along the lines of QC issues like “I didn’t know Gemini made snap-fit 1:400 models”. It could be a combination of both; perhaps Waffle was fed up of complaints about how some Gemini models are arriving from the factory and told them to complain to Gemini directly in his classic style.

I also wonder why bother to publicly blacklist a retailer. Waffle is obviously still selling Gemini models, and—more importantly—Gemini is still getting paid for them. What does it matter who sells them? Are they going to go after eBay sellers next? I’ll keep buying from my preferred retailers (Waffle included) regardless of whether Gemini will “stand behind” it. At the end of the day, a model airplane is just a chunk of metal with some pretty colors on it. It just sits on a shelf for years and shouldn’t require any support from the manufacturer unless it was poorly made to begin with.

I’m only half joking about the snap fit 1:400s. Model glue isn’t what it used to be apparently and I would prefer to have to join the wings and stuff myself rather than opening the box to see parts loose and having to worry about potential damage.
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Old 09-02-2020, 01:23 PM   #21 (permalink)
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Quote:
Originally Posted by MDWTWA MK2 View Post
Given the choice of buying Gemini or buying NG, I know where I stand.

Maybe Gemini will have to reconsider given the volumes Waffle seems to move. Just opinion.
I will keep buying whoever makes the best models.

If Gemini is going after retailers and people in the community for selling and buying NG models, they’re going about this the wrong way. When has that approach ever worked for a manufacturer?

IMO Gemini should be highlighting their positives, such as the licensing (which should in theory produce more accurate models) and generally lower price point versus NG. “Don’t buy from my competitor” isn’t enough of a message; it should be “Buy from me because my product is better”. It wouldn’t hurt for them to step up QC and improve some of their more egregious moulds too.

As an example, I just bought both the GJ and NG versions of the Spirit A321. I’m going to compare them side by side and keep whichever model is best regardless of this drama.
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Old 09-02-2020, 02:56 PM   #22 (permalink)
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I happen to know of at least one person who complained to Gemini. While most of us here know all about waffle some who are new to the hobby might not and get a shock when their request draws his ire for whatever reason and in return they get their nationality, honesty, integrity, and mother insulted. Can't blame the person for complaining.

That being said of course I'm sure that this is mainly about the unauthorized retailer thing, of course Gemini would prefer that they sell their stuff through authorized retailers, this is pretty common in collectibles industries. As to why call out waffle I'd assume its simply because they are by far the biggest offender. I can't think of any other sizable shops in a similar situation. Bridges were probably burned I am sure but waffle seems to have a good back alley supply of Gemini Jets so it doesn't seem as if a whole lot will change here.

I am sure everyone will keep buying from their favorite retailers regardless but of course everyone loves drama so this will provide some excellent entertainment for a week or two. I've got my popcorn out already
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Old 09-02-2020, 06:30 PM   #23 (permalink)
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I mean realistically I buy from whoever has what I want in stock or available for preorder at the best price with the best service. Waffle has gotten most of my business with his collection sales but I've also bought multiple times from DiecastAirplane, Jetway, and Diecastjets, and I've bought once or twice from several others as well, and they've all been good experiences.
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Old 09-02-2020, 07:52 PM   #24 (permalink)
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Originally Posted by vellnueve View Post
I mean realistically I buy from whoever has what I want in stock or available for preorder at the best price with the best service. Waffle has gotten most of my business with his collection sales but I've also bought multiple times from DiecastAirplane, Jetway, and Diecastjets, and I've bought once or twice from several others as well, and they've all been good experiences.
Indeed! We really are quite spoiled aren't we? People make choices based on a variety of reasons about where they choose to buy. It's mostly entertainment for the rest of us when someone isn't satisfied with either their product, or their service. The various entities that both make and distribute our beloved collectibles need a healthy bit of competition to keep the standard of service and manufacturing high. Glad we all have the chance to vote with our $$$.
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Old 09-03-2020, 11:08 AM   #25 (permalink)
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...yet another episode of "As the Die-cast Airplane MFG./Retailer World Turns"! Sandbox Drama S%$t for man children!

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Old 09-04-2020, 04:12 AM   #26 (permalink)
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Yes Waffle was an authorised seller. They cut him off as part of the 'stop selling NG Models' mess
I don't understand something!!!
What's wrong with Waffle selling NG models and also why are they trying to stop/shut down NG??? Sounds like their market domination is under threat!! Correct me if I'm wrong here as I dont know the story properly,but if that is the case,then that is incredibly pathetic!!
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Old 09-04-2020, 06:16 AM   #27 (permalink)
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Yes Waffle was an authorised seller. They cut him off as part of the 'stop selling NG Models' mess
Mr. Stretton, with all do respect sir you have no idea what you are even talking about. There was a major legal situation behind the scenes long before NG models was even in existence that has come to a close to which I am not at liberty to discuss...if the conspiracy theories about Waffle and ADI continue then I will lock this thread...
Time to move on folks shows over.
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Old 09-04-2020, 06:51 AM   #28 (permalink)
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Touche', Doug

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Old 09-04-2020, 10:58 AM   #29 (permalink)
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This kind of comment is best not coming from a moderator, just because he’s the moderator.

And the comment is on an equally perverse conspiracy tone as the debacle between retailer and distributor.
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Old 09-04-2020, 10:40 PM   #30 (permalink)
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Default Re: Gemini-Waffle and other unauthorized retailers

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Yes Waffle was an authorised seller. They cut him off as part of the 'stop selling NG Models' mess
Well considering there are other stores authorized GJ dealers AND sell NG, it probably has more to do with the fact that waffle an awful human being.
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Old 09-05-2020, 01:25 AM   #31 (permalink)
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Well considering there are other stores authorized GJ dealers AND sell NG, it probably has more to do with the fact that waffle an awful human being.
He’s clearly not a people person but I wouldn’t go so far as to describe him as an awful human being. For example, during the recent USPS woes, he upgraded a lot of customers’ shipping to FedEx 2-day at no additional charge.
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Old 09-05-2020, 04:07 AM   #32 (permalink)
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Maybe the guy just hates collectors and thinks of us as moaning anal grannies!! Lol!!
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Old 09-18-2020, 08:56 PM   #33 (permalink)
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Been over two weeks since the statement was announced (you can thank me for spreading the word to ruscollector1234 BTW), and it's still up on their front page. Wondering how long it'll be before they remove the message link... does anyone have more info?
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Old 09-18-2020, 09:07 PM   #34 (permalink)
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No, but switching to Geico can save you a sh*t ton of money on insurance!!
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Old 09-18-2020, 09:31 PM   #35 (permalink)
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No, but switching to Geico can save you a sh*t ton of money on insurance!!
I guess that is true? But I am not sure how it relates to what I’m asking?
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Old 09-19-2020, 02:57 AM   #36 (permalink)
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Default Re: Gemini-Waffle and other unauthorized retailers

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Maybe the guy just hates collectors and thinks of us as moaning anal grannies!! Lol!!
"Moaning anal grannies" eh ? Now there's a thing I never thought I'd see mentioned on DAC !
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Old 09-19-2020, 12:57 PM   #37 (permalink)
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...what did you just call me? "BIGFOOT...my name is Darryl!"
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Old 09-19-2020, 01:37 PM   #38 (permalink)
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...what did you just call me? "BIGFOOT...my name is Darryl!"
Yeah Flo, his name is Darryl.
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Old 09-19-2020, 01:42 PM   #39 (permalink)
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Default Re: Gemini-Waffle and other unauthorized retailers

Aren't you guys confusing Progressive with Geico??
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Old 09-19-2020, 02:00 PM   #40 (permalink)
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No...just taking a spin off your Geico themed comment...remember there is more than one insurance company just like there are more plane MFGS. than Aeroclassics!

Last edited by jcahea; 09-19-2020 at 02:03 PM. Reason: is instead of are...damned English is so confusing!LOL
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Old 09-19-2020, 02:02 PM   #41 (permalink)
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...and more retailers than CROWNVIC's favorite, WAFFLE!
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Old 01-08-2021, 06:10 PM   #42 (permalink)
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While the few models I’ve gotten from Waffle be all been in good condition, it has been noted here and other forums that not only does he not quality check planes before shipment, if anyone asks for a refund for a busted model, he pretty much resorts immediately to personal and even racist attacks on that person. Considering he actively disses GJs on his website, it’s no wonder GJ has an issue with him. I stopped going to him for planes do to his not quality checking his shipments and his treatment of his customers.
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Old 01-08-2021, 08:17 PM   #43 (permalink)
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He's quality checked my shipments before and informed me of any delays due to rejected models. Plus he's replaced broken or missing models without delay after I send him a photo of the broken or damaged item.
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Old 01-09-2021, 08:13 AM   #44 (permalink)
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Default Re: Gemini-Waffle and other unauthorized retailers

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Can anyone briefly explain what happened with Waffle, GJ, and the whole NG models thing?
When NG was first coming out, Gemini sent a letter to all retailers carrying Gemini's that if anyone was caught selling NG that they would pull them as authorized sellers.

Gemini was claiming to be concerned about unauthorized models, but really they were threatened by NG's competition. Gemini saw that we were willing to pay NG more because the quality on the whole was much better and GJ is used to abusing us and were happy to let QC issues pass because we will pay for their garbage anyways.

But most retailers told GJ to go F themselves because their request is anti-competition which is illegal.

I'm happy to never buy GJ again and honestly haven't bought much since I mostly switched to the 80's
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Old 01-09-2021, 08:52 AM   #45 (permalink)
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Default Re: Gemini-Waffle and other unauthorized retailers

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When NG was first coming out, Gemini sent a letter to all retailers carrying Gemini's that if anyone was caught selling NG that they would pull them as authorized sellers.

Gemini was claiming to be concerned about unauthorized models, but really they were threatened by NG's competition. Gemini saw that we were willing to pay NG more because the quality on the whole was much better and GJ is used to abusing us and were happy to let QC issues pass because we will pay for their garbage anyways.

But most retailers told GJ to go F themselves because their request is anti-competition which is illegal.

I'm happy to never buy GJ again and honestly haven't bought much since I mostly switched to the 80's
That's a bit harsh, as crownvic has said multiple times that said rumor is fake news.
NG models aren't perfect, my first and only model from them arrived with the nose gear set (part that keeps the tires together) detached with a tire missing.
Not sure who's fault it was as the store said they inspected the model prior to shipment but it would be very easy to miss...
Would I buy their models again? Sure! because companies make mistakes and hopefully i'll get a replacement part shortly.
NG models needs competition, and as soon as you see a monopoly, you will see standards drop....
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Norfolk air 737-200 (VH-OZD)
Ozjet 737-200 (VH-OZU)
Air Nauru 737-300 N/C, 727-100 (C2-RN4)
Australian Air express 727-100 VH-TBS
Heavy lift 727's (RP-C8019 and 9L-LEK)
Kalitta air DC-8's
PAWA Dominicana DC-9-30 (HI965)
TAB Cargo Bolivia DC/MD-10-30 (CP-2791)
LAB 727-200 (last c/s)
Amerijet 727-200 (N495AJ) Before it got fitted with wingles. Circa 1999
Raya airways 727-200 (Last C/S)
Neptune air 727-200 (9M-NEP)
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Old 01-09-2021, 09:52 AM   #46 (permalink)
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Default Re: Gemini-Waffle and other unauthorized retailers

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Originally Posted by BPanio View Post
When NG was first coming out, Gemini sent a letter to all retailers carrying Gemini's that if anyone was caught selling NG that they would pull them as authorized sellers.

Gemini was claiming to be concerned about unauthorized models, but really they were threatened by NG's competition. Gemini saw that we were willing to pay NG more because the quality on the whole was much better and GJ is used to abusing us and were happy to let QC issues pass because we will pay for their garbage anyways.

But most retailers told GJ to go F themselves because their request is anti-competition which is illegal.

I'm happy to never buy GJ again and honestly haven't bought much since I mostly switched to the 80's
A true expert....We shall look to you for your insight and expertise from here on out...
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Old 01-09-2021, 10:38 AM   #47 (permalink)
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“ He's quality checked my shipments before and informed me of any delays due to rejected models. Plus he's replaced broken or missing models without delay after I send him a photo of the broken or damaged item.”

With Waffle, he’s either Feast or Famine with him. He’s really really good with some customers and he’s absolute robust with others. I’ve never had issues with his product, but I’ve gotten tired of his self centered diatribes on Facebook.
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Old 01-09-2021, 01:54 PM   #48 (permalink)
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When NG was first coming out, Gemini sent a letter to all retailers carrying Gemini's that if anyone was caught selling NG that they would pull them as authorized sellers.
Of the lines you've written this one is true and the rest are not but have elements of truth in them. In fact, you conflate two separate but related things together. Gemini does love its letters so they are definitely not fake news. I have seen both of them.

Regardless at this juncture there is no value in dredging this all up
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Old 01-11-2021, 08:19 PM   #49 (permalink)
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Default Re: Gemini-Waffle and other unauthorized retailers

Ever since Nick sold jetwaymodels Waffle has been my go-to retailer. No issues.

Only gripe I have is that collection sales aren't really collection sales anymore.
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Old 01-11-2021, 08:54 PM   #50 (permalink)
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Default Re: Gemini-Waffle and other unauthorized retailers

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Ever since Nick sold jetwaymodels Waffle has been my go-to retailer. No issues.

Only gripe I have is that collection sales aren't really collection sales anymore.
The 1000 piece collection he received in I think August really had a lot of goodies for me. Copped the 2 DW Delta 777s and WestJet 737-700, and would’ve gotten more if I had the budget. I think to me, he gets the same models with each collection sale.

Really want him to find a Delta CRJ-900 but I’d know darn well that thing would sell for $100+
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Thank you Gemini for the Delta, United and American CRJs!

Latest arrivals: Gemini Jets March 2021 Releases; Delta CRJ-900, Southwest 737-700, Frontier A321, United CRJ-200
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