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Old 04-20-2019, 07:31 PM   #1 (permalink)
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Default NG Models Glue Issues

Hi everyone:

Got my latest model today. When I opened the box I could see immediately that the left wing was coming out of the socket. When I pulled it out of the cradle, it was apparently the paint was connected to the wing and was pulling out as well. I noted one 2mm x 2mm piece that had already chipped away.

In any case, I am trying to send this back to the eBay user I purchased it from. Has anyone else experienced this kind of issue with poor glue jobs on the wings?

Thanks!
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Old 04-20-2019, 09:00 PM   #2 (permalink)
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Default Re: NG Models Glue Issues

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Originally Posted by alpha608 View Post
Has anyone else experienced this kind of issue with poor glue jobs on the wings?
I have not experienced this with an NG model - only loose nose gear which was easily repairable.
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Old 04-20-2019, 09:13 PM   #3 (permalink)
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Default Re: NG Models Glue Issues

why are you sending it back to the ebay seller? What did they do wrong?..This is a common issue with all manufacturers..I would just push the wing back in place and enjoy the model..2mm by 2mm is not worth fretting over.

2.1mm and higher, now thats a whole different story..this one is just under...
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Old 04-21-2019, 12:44 AM   #4 (permalink)
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Default Re: NG Models Glue Issues

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Originally Posted by crownvic View Post
why are you sending it back to the ebay seller? What did they do wrong?..This is a common issue with all manufacturers..I would just push the wing back in place and enjoy the model..2mm by 2mm is not worth fretting over.

2.1mm and higher, now thats a whole different story..this one is just under...
The wing is mated, nothing to push in place. Some of these models should not get pass QC if there's any. Here's my Aeroclassic example, Pure junk.
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Old 04-23-2019, 03:43 AM   #5 (permalink)
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Default Re: NG Models Glue Issues

My only NG model had the wing off in the box
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Old 04-23-2019, 04:31 AM   #6 (permalink)
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Default Re: NG Models Glue Issues

Models do sometimes come apart in shipping. It happens across all the manufacturers and as far as I know none of them has their own special proprietary glue.
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Old 04-23-2019, 05:51 AM   #7 (permalink)
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Default Re: NG Models Glue Issues

Quote:
Originally Posted by crownvic View Post
why are you sending it back to the ebay seller? What did they do wrong?..This is a common issue with all manufacturers..I would just push the wing back in place and enjoy the model..2mm by 2mm is not worth fretting over.

2.1mm and higher, now thats a whole different story..this one is just under...

That's how eBay works for one thing, you are supposed to contact the seller first if any issue is found with a product.

Yeah faults happen but we have a right to deal with it, if unhappy then send it back. I would not accept a model in bad condition that I have paid good money for unless notified first.

I can't think of any product I would happily accept in a faulty condition.
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Old 04-23-2019, 06:21 AM   #8 (permalink)
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Default Re: NG Models Glue Issues

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Originally Posted by wainwj View Post
That's how eBay works for one thing, you are supposed to contact the seller first if any issue is found with a product.

Yeah faults happen but we have a right to deal with it, if unhappy then send it back. I would not accept a model in bad condition that I have paid good money for unless notified first.

I can't think of any product I would happily accept in a faulty condition.
I never pay good money for a model, always bad money that way if something is wrong, I dont blame the seller. And thanks for telling me how ebay works, I never knew to contact the seller first..I may have to try it sometime...
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Old 04-23-2019, 06:25 AM   #9 (permalink)
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Default Re: NG Models Glue Issues

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Originally Posted by wainwj View Post
That's how eBay works for one thing, you are supposed to contact the seller first if any issue is found with a product.

Yeah faults happen but we have a right to deal with it, if unhappy then send it back. I would not accept a model in bad condition that I have paid good money for unless notified first.

I can't think of any product I would happily accept in a faulty condition.
To be honest have you seen the way the mail man chucks and handles your boxes! You should be taking up with them the shipping handlers in 90% of cases and if a little glue fixes your problem why complain. However I do get your point just give ppl a break every now and then.
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Old 04-23-2019, 06:47 AM   #10 (permalink)
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Default Re: NG Models Glue Issues

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Originally Posted by Washer&Dryer View Post
To be honest have you seen the way the mail man chucks and handles your boxes! You should be taking up with them the shipping handlers in 90% of cases and if a little glue fixes your problem why complain. However I do get your point just give ppl a break every now and then.
Yes the mail system is often the problem. But only the seller can contact the postage company or Royal Mail and claim a refund. The buyer is not considered the RM/Postage "customer" in the transaction.

They straight up ignore the Fragile stickers!
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Old 04-23-2019, 06:56 AM   #11 (permalink)
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I never pay good money for a model, always bad money that way if something is wrong, I dont blame the seller. And thanks for telling me how ebay works, I never knew to contact the seller first..I may have to try it sometime...
If you are aware of the eBay problem resolution process then you'll also be aware that it isn't "blaming the seller" it's simply the process that the merchant site requires you to follow.

So your suggestion seems to be "suck it up". Does that go for all products not bought directly from the manufacturer? As I understand, that's most things.

I mean, I bought my Samsung phone from Vodafone. If it had turned up with a smashed screen, should I suck it up and avoid contacting Vodafone in order to not "blame" them?

If I buy milk from the supermarket and it turns out it's gone sour, I'll remember to track down the cow that produced it instead of taking it back to the supermarket with the receipt.
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Old 04-23-2019, 08:32 AM   #12 (permalink)
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Default Re: NG Models Glue Issues

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Originally Posted by wainwj View Post
If you are aware of the eBay problem resolution process then you'll also be aware that it isn't "blaming the seller" it's simply the process that the merchant site requires you to follow.

So your suggestion seems to be "suck it up". Does that go for all products not bought directly from the manufacturer? As I understand, that's most things.

I mean, I bought my Samsung phone from Vodafone. If it had turned up with a smashed screen, should I suck it up and avoid contacting Vodafone in order to not "blame" them?

If I buy milk from the supermarket and it turns out it's gone sour, I'll remember to track down the cow that produced it instead of taking it back to the supermarket with the receipt.
Wow...you just don't get it and probably never will.. But thanks for teaching me business ethics 101..Your comparisons are NOT the same. Unless you bought your model direct from NG then yes you have recourse. The seller had nothing to do with that damage and the resolution process the seller will lose out. I'm sure had you been the buyer you would have taken pride in dinging their seller rating too.

On a side note, you may want to start tipping service people which you probably never do waiters waitresses and that includes Uber drivers and Uber eats delivery folks too..

Today's millennials in action...sad...
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Old 04-23-2019, 08:41 AM   #13 (permalink)
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Quote:
Originally Posted by crownvic View Post
Quote:
Originally Posted by wainwj View Post
If you are aware of the eBay problem resolution process then you'll also be aware that it isn't "blaming the seller" it's simply the process that the merchant site requires you to follow.

So your suggestion seems to be "suck it up". Does that go for all products not bought directly from the manufacturer? As I understand, that's most things.

I mean, I bought my Samsung phone from Vodafone. If it had turned up with a smashed screen, should I suck it up and avoid contacting Vodafone in order to not "blame" them?

If I buy milk from the supermarket and it turns out it's gone sour, I'll remember to track down the cow that produced it instead of taking it back to the supermarket with the receipt.
Wow...you just don't get it and probably never will.. But thanks for teaching me business ethics 101..Your comparisons are NOT the same. Unless you bought your model direct from NG then yes you have recourse. The seller had nothing to do with that damage and the resolution process the seller will lose out. I'm sure had you been the buyer you would have taken pride in dinging their seller rating too.

On a side note, you may want to start tipping service people which you probably never do waiters waitresses and that includes Uber drivers and Uber eats delivery folks too..

Today's millennials in action...sad...

But it is the sellers responsibility. If you sell an item on eBay that turns out to not be how it is described then it is upto the seller to deal with that.

It has nothing to do with feedback, if a seller sorts it out then the feedback should be positive as feedback is about the transaction and not the quality of the product. The seller has the ability to sort it out with both the Royal Mail and NG Models whereas the buyer is stuck with a model they are unhappy with.

I don't understand what tipping has got to do with it or where you get the idea that I don't from. I worked in that industry for 10 years for one thing and I live in a country kind enough to enforce a minimum wage for them anyway.

Not sure what my generation has to do with it other than age often being mistaken for the measure of worth, intelligence and authority on DAC.
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Old 04-23-2019, 09:52 AM   #14 (permalink)
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Default Re: NG Models Glue Issues

nothing personal, I'm just getting grumpy in my old age.. it sucks.
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Old 04-23-2019, 11:14 AM   #15 (permalink)
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Default Re: NG Models Glue Issues

Moderator please

Russ, go get you a burger and be happy!
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