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Old 06-01-2017, 12:14 AM   #1
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Default Bad experience from Waffle Collectibles -- Damaged Models --

So I ordered 3 planes from Waffle and 2 came damaged even though the plane boxes had no damage. The shipping box had a small corner dent though.

The Simpsons plane had a broken off front wheel; maybe because the boxes were loosely packed in the shipping box. The TuiFly is inexplicably damaged as if it was stepped on with a warped right wing and landing gear. The left engine touches the ground because the gear is so messed up. This couldn't have happened from shipping. I asked Waffle to send me replacements and of course not. I am expected to pay for shipping back to the US before I get a refund. Why would anyone be expected to pay shipping twice for decent models?







I asked if the models were inspected before being sent and no reply; I assume they are not inspected. All of these problems could have been avoided if they were inspected before shipping. I paid $22 to ship the 3 planes to me. Now if I pay shipping back to get my refund I essentially will pay ~$45 shipping for one decent model.

I'm sticking to Ebay, at least Paypal protects me from crappy sellers like Waffle and Lacorun. One seller that actually inspects models is www.aviation-center-berlin.de I had a friend in Germany go to the store and he told me the seller actually opened and inspected the models.
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Old 06-01-2017, 01:03 AM   #2
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Default re: Bad experience from Waffle Collectibles -- Damaged Models --

I also highly recommend Raymond at Dai Kong in Malaysia.
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Old 06-01-2017, 02:05 AM   #3
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Default re: Bad experience from Waffle Collectibles -- Damaged Models --

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Originally Posted by Kitty Hawk 1903 View Post
I also highly recommend Raymond at Dai Kong in Malaysia.
Was it easy transacting with Dai Kong?

I've had a look at their homepage and there's no price list, shipping estimates etc..

Like how many emails going backwards and forwards did it take before a transaction completes?
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Old 06-01-2017, 02:07 AM   #4
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Default re: Bad experience from Waffle Collectibles -- Damaged Models --

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Originally Posted by ttakata73 View Post
Why would anyone be expected to pay shipping twice for decent models?
That's the beast of this hobby. The average cost of my collection is higher because of this.
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Old 06-01-2017, 02:16 AM   #5
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Default re: Bad experience from Waffle Collectibles -- Damaged Models --

I've gotten jacked up models from many a retailer...
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Old 06-01-2017, 08:27 AM   #6
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I am expected to pay for shipping back to the US before I get a refund. Why would anyone be expected to pay shipping twice for decent models?
Recently, before I bought 2 models from a buyer in HK, I specifically sent seller images of defects which I wouldn't accept, a lot already shared with yourselves on this forum, and yet seller still sent both with the types of defects I specifically requested to avoid.

So it was agreed and I shipped the defective models to the seller for an exchange, seller never received parcel, seller asked for proof of shipping, sent images of the parcel showing full address and post office's stamp and bar code, over a month later, I received the parcel marked return to sender by HK Post. Reason? Stamped: "Address Unknown".

By then, eBay cooling off period expired so couldn't leave feedback. Anyway, I still wanted my money back.

Queried seller, seller blamed it on his auto correct, blah blah blah called me a "picky freak" blah blah blah.... I might be a picky freak to seller, but seller had no hesitation taking money from this picky freak!

PayPal stepped in, resent items to seller per address provided by PayPal (which was different from that provided by seller), eventually I got my money back.

Points being, I got my money back and up to you but I'd stay away from eBay seller max.toys
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Old 06-01-2017, 10:00 AM   #7
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Default re: Bad experience from Waffle Collectibles -- Damaged Models --

I understand that your upset at what happened to your models and i also don't defend Waffle Collectibles but most of the time models do get damaged in transit by usually the shipping carrier and not the retailer or seller... trust me i have purchased hundreds of models from all kinds of retailers & private sellers, eBay, Amazon you name it and i have seen must worse than just a broken landing gear in my experience... but if you made the purchase on eBay than just file a claim or just open a case and get your money back..
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Old 06-01-2017, 10:42 AM   #8
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Default Re: Bad experience from Waffle Collectibles -- Damaged Models --

G'day,

Have to agree with Surinam Air 747, I've bought alot of models from overseas during the past 11 years and more often than I would like, they arrive via post with broken gears (like ttakata73 Simpson's model) along with wings, tail fins, stablisers, tires, engines, pylons and antennas detached inside the box.

For the detached gears I use a 2 part super glue to fix the breakages. In fact I use this glue to fix ALL the problems I describe above.
Selleys Plastics Glue - Household Adhesive | Selleys Australia

I'm fairly sure such glue exists all over the world, maybe using different names.

So... it's not really Waffle's fault, it would have left his place in one piece, he does however list all the reasons why you can't return a model or get a refund. Over the past many years alot of members love his deals and an equal amount of members refuse to ever buy another model from him till the world freezes over (not at all likely due to global warming). Warning those who swear by him won't change their minds and those who don't buy from him, will agree but it won't change anything.

btw I NEVER look for refunds if a model arrives with gears broken or any of the above I've listed. Only if the model is scratched or zinc rotted will I demand a refund...

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Old 06-01-2017, 12:38 PM   #9
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Default Re: Bad experience from Waffle Collectibles -- Damaged Models --

I've ordered around 150 diecasts online and have only had one broken landing gear. A few had small blemishes from the factory and I accept that. 6betts on ebay sent me a VC25A with a huge chunk of paint missing but I was refunded 50%.

I can accept the broken front gear on the Simpsons but the TUIfly couldn't have been damaged in shipping since the box looks new. The model was junk from Phoenix and should never have been sold in the first place. Anyway, I have cooled off now and am going to accept the loss because I doubt I would ever get a refund since a return package might get lost or damaged. Oddly I just got a Gemini C5 Galaxy from Waffle but through Ebay today and that was packed tightly so no damage. I wanted to let people know the risk of buying from Waffle's website; there's no buyer protection. Lacorun also ships with loose packing and flimsy boxes so be warned there too.
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Old 06-01-2017, 01:57 PM   #10
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Default Re: Bad experience from Waffle Collectibles -- Damaged Models --

ttakata73....I am wondering if you have contacted Waffle PRIOR to posting your complaint? It probably would have been a good idea. It seems as though you are blaming him. After all you are in Bangkok and he is in CA. The models had to fly many miles.
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Old 06-01-2017, 02:15 PM   #11
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Default Re: Bad experience from Waffle Collectibles -- Damaged Models --

I used to work within the hobby. We would receive damaged models numerous times things like engines falling off, ruder and stabilisers fallen of. Or even on the odd accession missing landing gear or worse. Personally I don't believe that there is the best quality control in place. Ever because of cost reasons or that their just not interested in it. But to be honest I think that most if not all damage happens in transit.

A business should not be liable for the postage fees as it is a service that they do not provide and have little control over.
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Old 06-01-2017, 06:55 PM   #12
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Default Re: Bad experience from Waffle Collectibles -- Damaged Models --

Don't know about the US but here in the UK as I understand it, the seller is legally required to pay for the cost of returning a defective item. It's part of ensuring the buyer does not incur any loss from being supplied with said defective item. I believe it's also written in the policy of online companies such as ebay UK and Amazon UK.
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Old 06-01-2017, 07:42 PM   #13
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Default Re: Bad experience from Waffle Collectibles -- Damaged Models --

same for US, but not required by law. ebay, amazon will force seller pay return fee , also most retailers will do.

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Don't know about the US but here in the UK as I understand it, the seller is legally required to pay for the cost of returning a defective item. It's part of ensuring the buyer does not incur any loss from being supplied with said defective item. I believe it's also written in the policy of online companies such as ebay UK and Amazon UK.
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Old 06-01-2017, 08:53 PM   #14
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Default Re: Bad experience from Waffle Collectibles -- Damaged Models --

ttakata73 already said, ... "I asked if the models were inspected before being sent and no reply; I assume they are not inspected."

Thus his frustration... with the no reply bit.
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Old 06-02-2017, 03:14 AM   #15
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Default Re: Bad experience from Waffle Collectibles -- Damaged Models --

You should read his FAQ before you buy anything from him, and as far as i know from previous posts regarding him, he doesn't check each and every model for defects. Always read up on a retailer before you buy from them, saves oneself from getting burnt through experience
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Old 06-02-2017, 07:48 AM   #16
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Default Re: Bad experience from Waffle Collectibles -- Damaged Models --

Waffle doesn't check the models before they go out as his sales volumes are so high it isn't possible at the prices he sells at (as I understand it). This is the trade off with buying from Waffle. I am sorry if I sound like an apologist but living in NZ some models will arrive with broken nosegear, it goes with the territory.

I just glue them back on. I agree Waffle's customer service could do with some polishing and I have been burnt a couple of times with faulty models, which I'm not going to pay to post back to the USA, but overall of the over 700 or so models I've bought from him the disappointment rate is miniscule.

The reality for me is Waffle's prices are awesome, he is responsive and helpful when you play by his rules and he offers something that nobody else offers - a shedload of used models at sensible prices, plus new models at decent postage and great discount.

Literally yesterday this box of 16 models arrived from Waffle. All are secondhand and most came at amazing bargain prices. Even the VASP and Cruzeiro A300s were sold at less than they'd retail for if they were new and these are rare models.

Waffle Haul by rstretton, on Flickr

Without Waffle my collection would be a shadow of itself.
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Old 06-02-2017, 12:29 PM   #17
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Default Re: Bad experience from Waffle Collectibles -- Damaged Models --

I do like your South American A300's.
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Old 06-03-2017, 08:10 AM   #18
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Default Re: Bad experience from Waffle Collectibles -- Damaged Models --

Indeed, but can a cafeteria or burger joint pull the same? That is, oh it is lunch time and it is busy, eat at your own risk?
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Old 06-03-2017, 12:29 PM   #19
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Indeed, but can a cafeteria or burger joint pull the same? That is, oh it is lunch time and it is busy, eat at your own risk?
Im sure you have seen many examples of poor food hygiene and safety in the news, not just in china mind you
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Old 06-03-2017, 09:05 PM   #20
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Im sure you have seen many examples of poor food hygiene and safety in the news, not just in china mind you


Correct, but it appears that diecast aircraft models industry are the few (only?) where vendors could throw in such disclaimer? Basically, a norm rather than exception. Why? Because we accept and allow it, even defending it perhaps.

Vendors are our source of feedback to the manufacturers...I hope. Instead, rightly or wrongly is one thing, but there are vendors who openly disclaim, no QC before shipping take it or leave it. Some even as far as no exchanges.

Imagine other vendors start throwing these sorts of disclaimer in, they'd be an outrage.

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Old 06-04-2017, 05:31 AM   #21
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Default Re: Bad experience from Waffle Collectibles -- Damaged Models --

Hello all,

There have been several threads about Waffle`s customer service in this forum. First time I recently ordered 6 AC models from him because I could not get them from my usual retailer (ACB).
I was very pleased with everything. The 6 models were sent to my address in Bishkek/Kyrgyzstan and I was always informed about the process of the shipment. One A310 arrived with the front wheels floating in the plastic cradle and my AC Lufthansa 737-200 came with a detached wing.
Five minutes work and two drops of super-glue and everything was fixed back to normal. Nothing to talk about and, of course, not at all Waffle's fault. I will always order from him again.
I am sorry for ttakata73's problems with his shipment. But this is not Waffle's fault. The TuiFly is clearly a production mishap at Phoenix's and the broken front gear of the West Pacific should be just glued back to its place. Nothing to warrant a lengthy and costly process of sending back everything to North America. Just my advice.
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