I thought it would be useful to collectors to share a very positive experience I recently had with Mike at Waffle Collectibles.
I've been a customer of Waffle for a few years now. On my most recent order, the package arrived and did not include 2 of the models I ordered, and one model was sent in duplicate. I might add that this is the first time that I have ever experienced an error in shipping.
I sent an email explaining the situation and very quickly received a response from an apologetic Mike saying that the missing models would be shipped to me, with a return label for the duplicate model. True to his word, within 48 hours the missing models were in my hands and I dispatched the duplicate model the following morning.
Needless to say I was extremely happy with the quick response and positive resolution. That...is great customer service!!
I have been a customer of Michael's for many years and have always had great service and found him to be pleasant! He has the best prices around and his collection sales section is always a treasure hunt!
Although I have only ordered from him twice, I must say both times orders shipped out fast and arrive on-time. He is very direct and concise when you talk to him, he will do what is needed. Looking forward to buy more from him again.
__________________ Successfully Sold To:
Anything in life worth doing is worth overdoing. Moderation is for cowards.
~ In Honor of Petty Officer 2nd class, Shane Patton, U.S NAVY SEAL Delivery Vehicle Team 1
(Died 6/28/2005 on MH-47 Helicopter crash during Operation Red Wings)
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Does Waffle do monthly coupon codes like other retailer? I just joined his website and I want to purchase several models, but if I can get a discount, that would make it all that better. If he does, does anybody know this months code?
Thanks in advance,
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I'm a bit late to this discussion, was traveling and am still catching up on e-mail and discussions.
Waffle is the best retailer you can ask for. Great products and prices, and the best customer service you can ask for. I have bought probably close to 200 1:400 models from Waffle, and have had all satisfactory experiences. A large part of why I am in this hobby is Michael's selection, sales, and service. I recommend him most highly.
__________________ The greatest need in 1:400:Reissues of Major Passenger-Carrier 747 Classics: -100/200, -300, and SP, of NG / Aeroclassics / Big Bird Mk. 1 quality. Examples: American; United Blue-Star, Bass; TWA double globe, double stripe; Pan Am delivery; British Airways Negus, Landor; KLM 70's-80's blue top; Air France 70's-80's; Lufthansa 70's-80's; Aer Lingus delivery; Sabena 80's circle-s; Japan Air Lines 70's-80s; All Nippon 70's; and Qantas 70's-80's.
Michael has always taken great care of my orders as well. I enjoy getting his emails, and it's obvious he loves what he does. I appreciate all the effort he puts forth to make sure we get what we want.
Thank you for starting this thread. It's nice to see positive comments.
(Not trying to hijack the thread, the guys @ Diecastairplane, are also great.) I like giving my business to the folks who don't mind answering questions, and sharing their experiences. I've purchased through some too, who respond, like we are a bother.
After all the years I've been collecting, I still find it to be a learning experience.