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Old 11-04-2009, 12:08 PM   #1 (permalink)
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Has anyone else been have trouble getting a hold of Drew at Collectablejets? I sent numerous emails regarding an exchange and havent heard back from him in a couple of weeks. So odd. Usually, he replies right away.
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Old 11-04-2009, 12:48 PM   #2 (permalink)
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Yea he usually replies right away but they are very behind in orders because in the past few weeks, Drew and his family got really sick.

I got an e-mail from him last week, he said they are recovering but they are behind in shipping so please bare with him at the moment. The same thing applies to it's sister site the drop zone diecast.
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Old 11-04-2009, 01:54 PM   #3 (permalink)
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Quote:
Originally Posted by JETJHD View Post
Has anyone else been have trouble getting a hold of Drew at Collectablejets? I sent numerous emails regarding an exchange and havent heard back from him in a couple of weeks. So odd. Usually, he replies right away.
I think you're in trouble in getting the refund or exchange. Some collectors are already got burnt with him. I also didn't get my refund or exchange from him after 10 emails last month. You better to order somewhere else for your future order, such as jetcollector.com
Better customer serivce and product price.
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Old 11-04-2009, 03:05 PM   #4 (permalink)
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I think you're in trouble in getting the refund or exchange. Some collectors are already got burnt with him. I also didn't get my refund or exchange from him after 10 emails last month. You better to order somewhere else for your future order, such as jetcollector.com
Better customer serivce and product price.
Has your issue been resolved yet?

I suppose I can dispute the charge with my credit card company or paypal.

Last edited by JETJHD; 11-04-2009 at 03:08 PM.
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Old 11-04-2009, 06:53 PM   #5 (permalink)
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I have been having an issue also. I placed an order and he claimed he was waiting on a certain plane to come in. I waited a few weeks and tried to contact him several times and received no response. Then when I sent an email with no proceeding information he replies and says he "thought" he had replied and what was holding up the order was an entirley different plane and it just came in and that the order would ship the next day. It has been 2 weeks, no delivery and no answers to my emails asking what the status is.
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Old 11-04-2009, 07:57 PM   #6 (permalink)
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I've had the same problem too. I received one of three orders on 10/20. This order was for three models and one of them was incorrect. I sent emails/phone messages for more than a week and finally received a reply on 10/31. I'm still waiting for the prepaid return postage. The other two orders have pre-order models and Drew stated both will ship this month.

Hope all is well with him and his family.
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Old 11-05-2009, 04:29 AM   #7 (permalink)
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Default Re: Collectablejets

I also had the same problems with drew the same story that he was waiting for a model to arrive. i had three orders outstanding and when he did send one of the orders i was short of a model. I did after alot of emails and calls receive my refunds but never have i had such poor service from an online retailer. I now shop with www.airline-hobby.com great service and wont charge your credit card until he ships
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Old 11-05-2009, 05:07 AM   #8 (permalink)
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Default Re: Collectablejets

I also received one model less from my last order with Collectablejets, all my emails have gone unanswered.
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Old 11-05-2009, 07:20 AM   #9 (permalink)
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Wow...Drew did the same to me. Never replied to any of my emails or voice mails. Sure doesn't speak well of his "First Class Service" moniker he has on his webiste. Fortunately there are plenty of other reliable and honest retailers.
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Old 11-05-2009, 09:10 AM   #10 (permalink)
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I do hope that all who are having issues with this retailer get it resolved, and that there is a valid reason for such problems. If not, it would be a shame to have such an experience with a retailer who is peddling models that we collect to enjoy as a hobby. I just don't get it...
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Old 11-05-2009, 09:22 AM   #11 (permalink)
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I had on order some planes that are now sold out. So now I have to pay double for something I ordered if I am lucky to find it or may not even be able to get one. Having been burned in the past by what used to be reputable sellers this follows the typical scenario. They do not respond to emails or phone calls for a period of time, then if and when they do it is usually a medical excuse or death in the family because everyone knows that sometimes things do happen and medical excuses/death always get sympathy, then you get told the item will ship right away and then when you do not receive it you go through the "no response" to queries once again. Then depending on how long they have paid for their website service it stays up until one day it is gone for non payment. Everyone needs to get this information out to other forums they visit so that others know not to order.
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Old 11-05-2009, 10:01 AM   #12 (permalink)
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I have the same bad experience with Collectable jets. He always have excuses when he don't reply to emails or calls. Very unreliable retailer. Never again.
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Old 11-05-2009, 10:08 AM   #13 (permalink)
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Thank you all for sharing your experiences. I now realise that I have been conned too.

I have received excellent service from Drew/Collectablejets in the past but for my last two orders over the last 3-4 months, he has delivered one model short on each occasion and in the most recent order, one incorrect item. For the previous order, he processed a refund after I had placed my latest order. In relation to my latest order, my numerous e-mails have gone unanswered and I hope that my credit card company can help me in disputing payment. It's a real pity

I am so grateful to have access to this information resource.
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Old 11-05-2009, 12:08 PM   #14 (permalink)
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Originally Posted by JETJHD View Post
Has your issue been resolved yet?

I suppose I can dispute the charge with my credit card company or paypal.
The issued has not been resolved, I already contact my credit card company to dispute the charge. Please act fast, I think he's going out of business soon.
Actually, there's a similar post in another forum was already removed by him in order to prevent fellow collectors falling into the "scam trap"
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Old 11-05-2009, 01:08 PM   #15 (permalink)
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I had on order some planes that are now sold out. So now I have to pay double for something I ordered if I am lucky to find it or may not even be able to get one. Having been burned in the past by what used to be reputable sellers this follows the typical scenario. They do not respond to emails or phone calls for a period of time, then if and when they do it is usually a medical excuse or death in the family because everyone knows that sometimes things do happen and medical excuses/death always get sympathy, then you get told the item will ship right away and then when you do not receive it you go through the "no response" to queries once again. Then depending on how long they have paid for their website service it stays up until one day it is gone for non payment. Everyone needs to get this information out to other forums they visit so that others know not to order.
This is exactly what I am going through now. All of the sudden he started responded and he sent me the wrong version of the Western models NW 727 and I returned it and he said he would ship the correct one right away and asked me to return the other one. Now, it seems, he has dropped off the face of the earth. . Poor service. No more dealings with him!
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Old 11-05-2009, 04:26 PM   #16 (permalink)
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Default Re: Collectablejets

There seems to be some issues lately with the customers of CollectableJets having difficulties with having their emails or orders processed. So in an effort to get customers their models, and to help those effected out, there is a 13% discount coupon for all CollectableJets customers from now through the end of the month. In addition, if you use this coupon and order over 100.00 USD (excludes shipping), I'll throw in a Super Bus Unitd A320! Simply put the code COLLECTABLEJETS in the coupon field upon checkout and the system will automatically discount your order! Happy Shopping! Air Paradigm
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Old 11-05-2009, 06:47 PM   #17 (permalink)
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Try emailing JetCollector to see if they have any left.
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Old 11-05-2009, 09:31 PM   #18 (permalink)
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Default Re: Collectablejets

Attention Collectablejets Customers:

I just got off the phone with Drew and he explained the reasons for his delays. His daytime job took him to a business convention that lasted for a week. The week prior, Drew and his family had the flew. Other minor delays and slow or no shipments from distributors have further exasperated his ability to conduct business as usual. These reasons along with certain problematic customers have created the perfect storm. When he settles in from his trip home, he will send out a blanket email to subscribing customers explaining his situation.

From my way of thinking, if some of you guys no longer want to purchase from Collectablejets, that will mean a much better chance for me and others to purchase choice models along with the bread and butter stuff. Yes, I will continue to patronize this well established company.
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Old 11-05-2009, 10:40 PM   #19 (permalink)
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If a 'perfect storm' of problems ever affected me personally then no doubt there would be a thread posted here quickly about why I wasn't answering emails, etc. It is truly a concern for any self-employed person (full or part-time).

I wish Drew success in recovering from this setback and hope that all the customers issues are resolved.
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Old 11-05-2009, 10:45 PM   #20 (permalink)
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Quote:
Originally Posted by N. Eberhard View Post
If a 'perfect storm' of problems ever affected me personally then no doubt there would be a thread posted here quickly about why I wasn't answering emails, etc. It is truly a concern for any self-employed person (full or part-time).

I wish Drew success in recovering from this setback and hope that all the customers issues are resolved.
Nick,

I understand what you're saying about the thread deal. But, Drew does not post on DAC.
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Old 11-05-2009, 10:57 PM   #21 (permalink)
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Quote:
Originally Posted by N. Eberhard View Post
If a 'perfect storm' of problems ever affected me personally then no doubt there would be a thread posted here quickly about why I wasn't answering emails, etc. It is truly a concern for any self-employed person (full or part-time).

I wish Drew success in recovering from this setback and hope that all the customers issues are resolved.
The only reason I started this thread was cause I had no idea what was going on. This thread helped me learn what was really going on and if others were affected as well.
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Old 11-05-2009, 11:16 PM   #22 (permalink)
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Quote:
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Attention Collectablejets Customers:

I just got off the phone with Drew and he explained the reasons for his delays. His daytime job took him to a business convention that lasted for a week. The week prior, Drew and his family had the flew. Other minor delays and slow or no shipments from distributors have further exasperated his ability to conduct business as usual. These reasons along with certain problematic customers have created the perfect storm. When he settles in from his trip home, he will send out a blanket email to subscribing customers explaining his situation.

From my way of thinking, if some of you guys no longer want to purchase from Collectablejets, that will mean a much better chance for me and others to purchase choice models along with the bread and butter stuff. Yes, I will continue to patronize this well established company.
That is good to hear. I haven't used CollectableJets a whole lot in the past, but was about to remove them from my list of model retailers in my favorites before I read your post. Although I did figure there was a legitimate reason for the delays and miscommunication that's been going on, as CollectableJets has been in business as long as I've been in the hobby, and probably longer.

Actually, I can vouch for Drew/CollectableJets. Back in July, I cancelled my Jet-X CO 727s that I'd had on preorder with the CollectableJets since April. I chose to pay for the order with PayPal, which meant I was charged right away instead of being charged when the models are released and ready to ship, as would be the case when using a credit card. Well, when it was looking like the two CO 727s were never going to be released, I wanted my money back. I emailed CollectableJets, and within an hour, had a full refund and a polite email from Drew.

So to everyone having a difficult time with CollectableJets right now, I say don't give up hope yet.
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Old 11-05-2009, 11:39 PM   #23 (permalink)
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The only reason I started this thread was cause I had no idea what was going on. This thread helped me learn what was really going on and if others were affected as well.
Completely understood. And likewise, the same thing would probably happen to me (or another retailer) if we I weren't heard from for awhile with regards to customer orders or emails. Not passing judgement, must making an observation based on fact.
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Old 11-06-2009, 12:10 AM   #24 (permalink)
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Sorry but i got the story of the flu six weeks ago but Drew was still well enough to debit my credit card and still dosent explain why the missing models? Never again for me
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Old 11-06-2009, 12:44 AM   #25 (permalink)
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My issue has been going on for about a 2-3 month period of time. I did get an automated response once in regards to the family having the flu. But this was after a 3 week period of getting no replies to a few emails. If it could be done then it could be done now. Automated responses to being out of the office and the reason why are easy to do, and from remote locations while on business trips etc. He was able to set one up concerning the flu but not one concerning other issues? From the posts that have been made there is obviously more issues going on than just a "perfect storm" reference. Then to have someone say part of the storm is due to " certain problem customers" does not sound like someone taking responsibilty for THEIR actions.
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Old 11-06-2009, 01:32 AM   #26 (permalink)
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I think 3 months is long enough to resolve my refund request, plus his website is updated every week. I don't think there's any problem with Drew.

Don't be fooled by his "POLITE RESPONSES" He will finally ignore your email and give you tons of excuse.. blah...blah......

Stop buying from him, we still have many reliable retailers to choose from.
Any best service from him was over, we just don't want anyone to be the next victim.
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Old 11-06-2009, 02:22 AM   #27 (permalink)
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Sorry but i got the story of the flu six weeks ago but Drew was still well enough to debit my credit card and still dosent explain why the missing models? Never again for me
Quote:
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My issue has been going on for about a 2-3 month period of time. I did get an automated response once in regards to the family having the flu. But this was after a 3 week period of getting no replies to a few emails. If it could be done then it could be done now. Automated responses to being out of the office and the reason why are easy to do, and from remote locations while on business trips etc. He was able to set one up concerning the flu but not one concerning other issues? From the posts that have been made there is obviously more issues going on than just a "perfect storm" reference. Then to have someone say part of the storm is due to " certain problem customers" does not sound like someone taking responsibilty for THEIR actions.
Quote:
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I think 3 months is long enough to resolve my refund request, plus his website is updated every week. I don't think there's any problem with Drew.

Don't be fooled by his "POLITE RESPONSES" He will finally ignore your email and give you tons of excuse.. blah...blah......

Stop buying from him, we still have many reliable retailers to choose from.
Any best service from him was over, we just don't want anyone to be the next victim.
Okay, that's pretty bad. Maybe it is best to steer clear of CollectableJets afterall...
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Old 11-07-2009, 12:13 PM   #28 (permalink)
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Seems Drew has posted on another forum and claims he will answer any emails from customers but he does not seem to be making any effort to contact his current customers who have already sent him emails. Of course on the other forum the thread was moved and seems to be closed. Appears to be a typical stalling tactic.
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Old 11-08-2009, 02:58 AM   #29 (permalink)
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I have used collectable jets and during less difficult circumstances he has done a fine job of answering questions reguarding orders and model availability. What I like is he always comes through with what you order. I still have a few thing on order outstanding from him and understand that some things I am waiting for are not in from the distributor yet. Based on my past experience with him, Ill give him more time to catchup. I noticed a double charge for an order and he quickly resolved that for me two days after I got in touch with him, and this was about 3 weeks ago. thanks Andrew, I am sure you will be able to rebuild your reputation.
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Old 11-21-2009, 10:57 PM   #30 (permalink)
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Default Re: Collectablejets

If your behind due to family illness, for gods sake, post something on your website and communicate so customers dont feel like theyve been conned.

People in this hobby will understand! But he's not pleaseant when you send 10 emails. This is accountability on his part, and thats where he is going to lose the customer base.

He took it very personally when I was frustrated after more than 5 emails over 3 weeks went unanswered and I queried the First Class moniker.

These things are produced in too small of a quantity with lightning fast sell-out rates to wait to see if your order will be filled.
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Old 11-22-2009, 02:13 PM   #31 (permalink)
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I wanted to post an update that I did receive my order last week and everything was in perfect shape. Two of the planes were ones sold out here in the US so Drew did come through. Hopefully everyone else has received their items as well or soon will.
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Old 11-22-2009, 02:18 PM   #32 (permalink)
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just got a tracking number on my order showing andrew is making progress, I only have two models waiting for NDIZANI and eastern gemini 727 1/200...just dunno which is being sent..ah love surprises.
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Old 11-23-2009, 12:04 PM   #33 (permalink)
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Is Drew working for Boeing on the 787 project by chance?

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Old 12-11-2009, 10:51 AM   #34 (permalink)
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I have just canceled my order with Collectablejets and gotten a credit issued by my credit card company (since I doubt he'll ever issue me a credit). He has not responded to e-mails and keeps coming up with excuses about my order. Unbelievable. The order was for a WM Electra (the original livery). I already received one from Adamjets two weeks ago, yet Drew claims he does not have them yet - nice try. I usually give people the benefit of the doubt, but not anymore with him. I also don't like being charged for something before it ships. I ordered on 11/11. He's had his money for a month and I have nothing to show for it.

Quick update... I just now received a credit from him after I told him I went to the credit card company to dispute the charge. He jumped really fast when it came down to it, but never bothered to keep me updated about the status of my order. Maybe he's having some issues right now, but you can't run a business like this and expect to stay in business for long - especially in this economy. None of us have time for this nonsense.

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Old 12-13-2009, 04:05 PM   #35 (permalink)
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I ordered TWO PH 1/200 B737 SIMPSONS years back on PRE-ORDER. charged me TWICE, but only got ONE PH B737 SIMPSON.

What a bummer. That was gonna be a gift to my cousin for Christmas. Thanks for the last minute, "Sorry we forgot to ship TWO; now we have none left"

Had I owned a business, I would've gone beyond and locate one for my customer.

I also ordred two to save on shipping, but as you can tell, i paid full shipping for just ONE PH B737.

Since then, I never looked what was offered at the COLLECTABLEJETS.
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Old 01-04-2010, 04:02 PM   #36 (permalink)
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Actually, I can vouch for Drew/CollectableJets. Back in July, I cancelled my Jet-X CO 727s that I'd had on preorder with the CollectableJets since April. I chose to pay for the order with PayPal, which meant I was charged right away instead of being charged when the models are released and ready to ship, as would be the case when using a credit card. Well, when it was looking like the two CO 727s were never going to be released, I wanted my money back. I emailed CollectableJets, and within an hour, had a full refund and a polite email from Drew.
So get this... Last week, I received both of these models, even though I had CANCELED my pre-order and already received a refund. And as I mentioned, they were originally paid for with PayPal, so it's not as if Collectablejets has my credit card info on file and plan to charge me for these two.

I emailed them and said I will happily return these two models since that is the right thing to do, but it's been 4 or 5 days now and haven't heard back from them.

These two CO 727s are of course very nice models, but I already have them both anyway courtesy of Jetway Models.
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Old 01-04-2010, 04:21 PM   #37 (permalink)
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All I can say is that's no way to run a business in this day and age. My guess is he's too busy with his regular job to properly handle running the diecast business. With so many good dealers out there, it's not worth the headaches involved with unreliable and non-responding suppliers.
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Old 01-04-2010, 04:38 PM   #38 (permalink)
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All I can say is that's no way to run a business in this day and age. My guess is he's too busy with his regular job to properly handle running the diecast business. With so many good dealers out there, it's not worth the headaches involved with unreliable and non-responding suppliers.
I agree. What happened to me was indeed a screw-up on their part, just one that happened to be in my favor I suppose. Though I do have to take the time to take the box and have it shipped back. I DID request a return shipping label from them, as there is not a chance that I would foot the bill for returning these models...
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Old 01-04-2010, 04:48 PM   #39 (permalink)
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I helped out Drew over a year ago when he was looking for a WM EAL Electra. I had two and he apparently committed to more than he had. I sold him one for my original investment in it - plus shipping costs. In retrospect, I should have realized then he was not running his business carefully.

If he does not respond to your requests for the return shipping labels, I would not spend too much effort trying to contact him. It's his problem, not yours.
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Old 12-15-2010, 03:27 AM   #40 (permalink)
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Bump to the top for the newest Wings900/DAC sponsor!
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Old 12-15-2010, 06:03 PM   #41 (permalink)
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Default Re: Collectablejets

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Bump to the top for the newest Wings900/DAC sponsor!
Feeling a little bitter?
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Old 12-15-2010, 07:33 PM   #42 (permalink)
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Default Re: Collectablejets

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Feeling a little bitter?
Nope, it's just ironic they boot JetsPro for scamming people, yet Drew has done much worse and they sign him right up. There are lots of great retailiers out there, Dave @ Jetcollector, Steve @ DiecastAirplane, Scott & AirlineMuseum and many more others throughout the world deserving of your all's hard earn money, rather then the dirtbag scum that rip people off.
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Old 12-15-2010, 07:59 PM   #43 (permalink)
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Default Re: Collectablejets

Waffle:
All I can tell you is that people will decide who to do business with, based on their own experience and those of other customers.

I'm just a small customer, and I happily go with you and Nick. But in my opinion, and you don't have to follow it, it looks a little bad for you to badmouth other retailers, even if they deserve it. Let the unhappy customers speak to that.
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Old 12-15-2010, 08:00 PM   #44 (permalink)
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Default Re: Collectablejets

Too bad my post was deleted, but this website really needs to get it's act together if it is going to be taken seriously!

I'm glad AnonCollector sees what I saw!
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Old 12-15-2010, 08:06 PM   #45 (permalink)
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Default Re: Collectablejets

This is becoming more of a **** measuring competition, which really hasin't gotten past the first hash of the ruler.
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Old 12-15-2010, 08:07 PM   #46 (permalink)
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Default Re: Collectablejets

Is there a list of which retailers sponsor this page? I can't seem to find it here.
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Old 12-18-2010, 08:51 PM   #47 (permalink)
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Default Re: Collectablejets

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Too bad my post was deleted, but this website really needs to get it's act together if it is going to be taken seriously!

I'm glad AnonCollector sees what I saw!
I have to agree, I didn't get into the convo between you and Warfel, but asking if things have gotten better since the Fiasco. I guess Drew doesn't want people to know he might actually have a few [un]satisfied customers from more recent times and requested the post deleted.

Which brings me to my question that I ask again. Has anyone ordered from him recently? If so, how was the experience?
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Old 12-18-2010, 10:58 PM   #48 (permalink)
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Default Re: Collectablejets

Drew's still in business, and despite a lapse over a year ago, has gotten his house in order, and is an excellent source of models!
Warfel on the other hand is some what of a loose cannon, and some one from who I would NEVER order anything! The way he treats his customers is mind boggling!
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Old 12-18-2010, 11:36 PM   #49 (permalink)
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Default Re: Collectablejets

I'm going to have to order something from Drew again. He's been extremely nice to me in the past and most mortal human beings are subject to a bad patch in life every now and then (God knows I've had my share). I sincerely hope things are back on track and wish him all the best.

I have Drew to thank for my four perfect Jet-X Braniff Flying Colors 722s and that alone wins him bonus points with me
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Old 12-19-2010, 12:47 AM   #50 (permalink)
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Default Re: Collectablejets

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Drew's still in business, and despite a lapse over a year ago, has gotten his house in order, and is an excellent source of models!
Warfel on the other hand is some what of a loose cannon, and some one from who I would NEVER order anything! The way he treats his customers is mind boggling!
Yup because 3,000 customers and 16,000 models shipped so far this year, with a 5 out of 5 star rating on Google is bad customer service! Shame on me! Merry Christmas!
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