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Old 03-02-2021, 03:22 PM   #1 (permalink)
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Default Advice on problems with ebay seller Buygoneworld

Hi everyone, first post for me, I am a new collector of a mix of 1/200s and 1/400s, mostly Boeing 747s, African airlines, Alitalia and other things I love from when I was a spotter back in the 1990s.

I am writing to seek advice from you on an issue with an ebay seller called Buygoneworldlimited. Between May and September 2020 I bought six 1/200 models and one 1/400 from him. Out of these, only 2 have been shipped and received in good order so far. He has been saying initially that one of the models had an issue with the box so he couldnít ship it as it was but months ago he said this problem was solved and all was in order, but he hasnít shipped yet nonetheless. He also claimed lack of staff and being overwhelemed due to Covid hitting them, but I see from his feedback that he has been shipping out models regularly so I donít really understand whatís happening. My guess is that he doesn't really have the models but I am not sure. I don't think they were pre-orders as they were not new releases.

As you can imagine, the standard ebay and paypal guarantees have expired by now, I canít even leave negative feedback anymore on those items. I erroneously trusted him due to the generally good feedback he has. He is holding approximately 600Ä of mine and I donít really know what can I do now to get my models or at least the money back as he has now stopped answering my messages. What would you all advise? Thanks a lot for your help in advance.

Federico
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Old 03-02-2021, 03:40 PM   #2 (permalink)
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Default Re: Advice on problems with ebay seller Buygonewor

Does this answer your question: This is the only online retailer since the start of the internet that I have ever had an issue with.

1) https://www.diecastaircraftforum.com...guys-real.html

2) https://www.diecastaircraftforum.com...ted-pt-ii.html
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Old 03-02-2021, 04:48 PM   #3 (permalink)
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Default Re: Advice on problems with ebay seller Buygonewor

I ordered two times from him - in both cases already widely available models. Both models were shipped 2-3 months after ordering. He once told me, that he receives his models by ground shipping from China while Aviation Megastore and other big players get popular models by air mail. His prices reflect the savings of this shipping method in some cases.
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Old 03-02-2021, 05:56 PM   #4 (permalink)
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Default Re: Advice on problems with ebay seller Buygonewor

Strange Spence is usually a helpful guy, I bought about 7 models from him and each and every one arrived without issues, other friends of mine also ordered via them and also no issues, seems like a bad luck issue I guess.

If a package gets lost it's not the sellers fault it's something with the mailing system and this can happen with any kind of seller, it's a risk you pay for when buying abroad.

The ebay seller I had issues with was Moons, that was for the American Airlines B747SP-31 the one where I had to repair it's bent landing gear, Moons did refund me 35% of what I paid him, but the damage wasn't listed on the sale and that was to me a disappointment no one would see coming.

As for Spence from buygoneworldlimited great guy, I do hope your issues will get resolved plus due to covid-19 there have been several reports for lost packages it is a bit more extreme than normal.
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Old 03-02-2021, 06:18 PM   #5 (permalink)
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Default Re: Advice on problems with ebay seller Buygonewor

I've bought several models from Spence with no problems and he always gives me discount too.
I ordered two models on Monday last week and recieved them the following Thursday so all good from me.
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Old 03-03-2021, 12:14 AM   #6 (permalink)
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Default Re: Advice on problems with ebay seller Buygonewor

Thanks everyone, interesting to read of other people having had similar issues with him. If he just told me clearly and transparently what the problem is I wouldn't have a major issue and I would wait with less anxiety.
Anyway, I guess I'll keep waiting, hoping something happens eventually!!
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Old 03-03-2021, 01:09 AM   #7 (permalink)
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Originally Posted by Gold Leader View Post
Strange Spence is usually a helpful guy, I bought about 7 models from him and each and every one arrived without issues, other friends of mine also ordered via them and also no issues, seems like a bad luck issue I guess.

If a package gets lost it's not the sellers fault it's something with the mailing system and this can happen with any kind of seller, it's a risk you pay for when buying abroad.

The ebay seller I had issues with was Moons, that was for the American Airlines B747SP-31 the one where I had to repair it's bent landing gear, Moons did refund me 35% of what I paid him, but the damage wasn't listed on the sale and that was to me a disappointment no one would see coming.

As for Spence from buygoneworldlimited great guy, I do hope your issues will get resolved plus due to covid-19 there have been several reports for lost packages it is a bit more extreme than normal.
I also have had good feelings with him initially, I had ordered another model in 2019 from him with no issue. That's why I wasn't worried at all and I let the deadline for the claims on ebay go by without even considering this might happen. I am still hopeful that eventually I will either see the models or the refund at some point. But it's also annoying because most of the models I am waiting from him are not available anymore from other sellers so if I don't receive them I have lost the chance to get them from other places.

I don't think it's a shipping issue as he hasn't even marked the items as shipped on ebay and he kept on saying he would ship them next week or similar but never did eventually.
Thanks for your help.
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Old 03-03-2021, 02:03 AM   #8 (permalink)
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Default Re: Advice on problems with ebay seller Buygonewor

I can tell you right now that the world after covid is hell for collectors. everything is more expensive and less reliable. I have to order duplicates of an aircraft type numerous times from two sellers because i can almost always count on not receiving the first one if you don't see your model making any progress in the tracking system.

My rule of thumb for both domestic and foreign sellers is that if you dont see your package makes the next step in the tracking process in 1wk, you need to start looking to buying another one if you can find it. I have actually bid on two of the exact same models within 1 wk because the first one is from a germany (which in my experience recently has VERY significant delay compared to Asian sellers).

All this makes my expenditure for this hobby has increased like 70% over the last year ;(
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Old 03-03-2021, 02:53 AM   #9 (permalink)
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Default Re: Advice on problems with ebay seller Buygonewor

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Originally Posted by DIVORCED 1 View Post
I've bought several models from Spence with no problems and he always gives me discount too.
I ordered two models on Monday last week and recieved them the following Thursday so all good from me.
Spence is a really chilled out guy I even message him just to have a good conversation, he always responses kindly and even has s reserved many models for me, yea I'd buy from him anytime
Spence is the good example that not all ebayers are careless people.

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Originally Posted by Fever1975 View Post
Thanks everyone, interesting to read of other people having had similar issues with him. If he just told me clearly and transparently what the problem is I wouldn't have a major issue and I would wait with less anxiety.
Anyway, I guess I'll keep waiting, hoping something happens eventually!!
Just tell him exactly that and I am sure he will respond
He does have a life so there are times he isn't available, but he does have a colleague working with him now, so you can also message him and he'll just pass on the message to Spence.

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Originally Posted by Fever1975 View Post
I also have had good feelings with him initially, I had ordered another model in 2019 from him with no issue. That's why I wasn't worried at all and I let the deadline for the claims on ebay go by without even considering this might happen. I am still hopeful that eventually I will either see the models or the refund at some point. But it's also annoying because most of the models I am waiting from him are not available anymore from other sellers so if I don't receive them I have lost the chance to get them from other places.

I don't think it's a shipping issue as he hasn't even marked the items as shipped on ebay and he kept on saying he would ship them next week or similar but never did eventually.
Thanks for your help.
Well if Spence doesn't reply then something has gone wrong you could file in a dispute via Paypal's resolution center but then again I do agree it's kind of iffy for him to to get back to you.
Unless he got sick or something maybe covid got to him I have not heard from Spence in quite some time, he is from the UK I believe.

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Originally Posted by wildpig View Post
I can tell you right now that the world after covid is hell for collectors. everything is more expensive and less reliable. I have to order duplicates of an aircraft type numerous times from two sellers because i can almost always count on not receiving the first one if you don't see your model making any progress in the tracking system.

My rule of thumb for both domestic and foreign sellers is that if you don't see your package makes the next step in the tracking process in 1wk, you need to start looking to buying another one if you can find it. I have actually bid on two of the exact same models within 1 wk because the first one is from a Germany (which in my experience recently has VERY significant delay compared to Asian sellers).

All this makes my expenditure for this hobby has increased like 70% over the last year ;(
Be happy you don't invest in computer tech, that has seriously gone off the charts..

Example a 580 USD Graphics card is now going for 860 USD on average, the prices are plain stupid, so to be honest I prefer to pay a little more for a diecast model plane than buying new parts for my servers & workstations.
If I want a new Dual SP3 Mainboard from Supermicro for Dual AMD EPYC Server CPU's, normal value would be around 600 Euros, now these boards go for around 900 euros if not more, nah just not worth it in the end, I am still working with server workstations from 2009 & 2011, they still get the job done but for how long, I truly have no idea and with these stupid prices going round, not something I plan on facing yet.

Then again everything non-food is more expensive, this is all due to lack of supply on demand.

Less people can work due to these circumstances, some countries are still in full lock down, the mail order companies are really trying to get things all sorted out and due to over pressure of work things do go wrong, I have a few relatives that work at Post NL & TNT Mail service companies and it's pretty damn crazy I can tell ya.
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Old 03-03-2021, 10:23 AM   #10 (permalink)
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Originally Posted by Gold Leader View Post
.


Be happy you don't invest in computer tech, that has seriously gone off the charts..

Example a 580 USD Graphics card is now going for 860 USD on average, the prices are plain stupid, so to be honest I prefer to pay a little more for a diecast model plane than buying new parts for my servers & workstations.
If I want a new Dual SP3 Mainboard from Supermicro for Dual AMD EPYC Server CPU's, normal value would be around 600 Euros, now these boards go for around 900 euros if not more, nah just not worth it in the end, I am still working with server workstations from 2009 & 2011, they still get the job done but for how long, I truly have no idea and with these stupid prices going round, not something I plan on facing yet.

Then again everything non-food is more expensive, this is all due to lack of supply on demand.

Less people can work due to these circumstances, some countries are still in full lock down, the mail order companies are really trying to get things all sorted out and due to over pressure of work things do go wrong, I have a few relatives that work at Post NL & TNT Mail service companies and it's pretty damn crazy I can tell ya.
I was able to get on EVGA waiting list for a 3070 card. Sold it instantly on ebay for $200 profit even before receiving it.

Also sold off my old 2070 card at the SAME price i bought it years ago.

Was actually thinking about selling off my 1070 card too...lol...

GPU price is atrocious nowaday. CPU price is much better though. I am still using a lot of the 2011 v2 cpu. They are great price right now and still very powerful for regular use

But model planes do seem to hold value well, esp the rare ones.
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Old 03-03-2021, 11:07 AM   #11 (permalink)
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I’ve order the 2 a330 air tankers from him and haven’t heard anything from them yet. I’ll probably chase them but the models were released awhile back so I would be expecting them around now.
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Old 03-03-2021, 11:54 AM   #12 (permalink)
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Iíve order the 2 a330 air tankers from him and havenít heard anything from them yet. Iíll probably chase them but the models were released awhile back so I would be expecting them around now.
Just order from someone else even if a little more expensive. And ask for refund from him.

My rule of thumb, if not received within 2 wks domestic and 1 month international (unless sea mail, which no one should ever used ever), just order another one from someone else if possible.
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Old 03-03-2021, 03:53 PM   #13 (permalink)
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Default Re: Advice on problems with ebay seller Buygonewor

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Hi everyone, first post for me, I am a new collector of a mix of 1/200s and 1/400s, mostly Boeing 747s, African airlines, Alitalia and other things I love from when I was a spotter back in the 1990s.

I am writing to seek advice from you on an issue with an ebay seller called Buygoneworldlimited. Between May and September 2020 I bought six 1/200 models and one 1/400 from him. Out of these, only 2 have been shipped and received in good order so far. He has been saying initially that one of the models had an issue with the box so he couldnít ship it as it was but months ago he said this problem was solved and all was in order, but he hasnít shipped yet nonetheless. He also claimed lack of staff and being overwhelemed due to Covid hitting them, but I see from his feedback that he has been shipping out models regularly so I donít really understand whatís happening. My guess is that he doesn't really have the models but I am not sure. I don't think they were pre-orders as they were not new releases.

As you can imagine, the standard ebay and paypal guarantees have expired by now, I canít even leave negative feedback anymore on those items. I erroneously trusted him due to the generally good feedback he has. He is holding approximately 600Ä of mine and I donít really know what can I do now to get my models or at least the money back as he has now stopped answering my messages. What would you all advise? Thanks a lot for your help in advance.

Federico
Federico,

You checked out the two links provided by Crownvic? Time delayed shipping seems to be a 'regular problem' with Buygoneworld - however, not receiving anything does not seem to be a problem at all.

I cannot provide much information on or experience with them. I only bought one model through ebay from this seller, it was a stock item, purchased by "BuyNow" on January 11th, and shipped on February 5th, received February 11th = one month from the UK to Germany. This is quite a time but, finally, I received the model I purchased in mint condition and good packaging. Spence's explanation was "too many problems with DPD (parcel service) recently, finally shipped through Royal Mail". Does not really explain why the model was brought to the post office more than three weeks after purchase but... welll... there's problems anywhere. In modern days, I do expect a seller to ship at least within 48 hours when it's about a stock item. This one was a 'remainder' ("last one", according to his ebay listing) of a model originally released in Summer 2020.

I understand that Buygoneworld also "sells" models on pre-order - this is stated in the item's description but not as obvious as it should be. Basically, I don't see any need to sell items which are actually only on pre-order on an auction basis, but... everyone to his own. Also, I don't see any need to purchase (and pay) a model on pre-order thorugh ebay on an auction basis, actually.

So, open up your eyes and think about what you are ordering.
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Old 03-04-2021, 03:38 AM   #14 (permalink)
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I have had very good experiences with Buygoneworld in the past.
However there have been some hickups with them recently because of Brexit. But that has probably impacted all UK retailers which are delivering to mainland EU.
However recently I had placed one order with them at the beginning of December and the item was listed as being in stock.
Yet it was only sent about two weeks ago and has in the meantime arrived.
I also do not really like their "Pre-order scheme" where they fully charge you and you never know when the item will be in stock and when it will be delivered. But hey, even AVM is charging you upfront for pre-orders and some other retailers as well.
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Old 03-04-2021, 03:58 AM   #15 (permalink)
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Originally Posted by wildpig View Post
Just order from someone else even if a little more expensive. And ask for refund from him.

My rule of thumb, if not received within 2 wks domestic and 1 month international (unless sea mail, which no one should ever used ever), just order another one from someone else if possible.
Think I will mate, been waiting for close to 3 months now, Iíve managed to find the raf union flag model from another retailers for pretty much the same price, I think I will keep a hold of the raf a330 100 years as I havenít been able to find an alternative yet.
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Old 03-04-2021, 04:03 AM   #16 (permalink)
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Seems to be a tale of two retailers with same internet add??? I ordered a model from him not realizing it was in "pre-order" status....after several weeks of no shipping I asked him about the status and he advised it was a "re-order" sale and he did not know when he would actually receive the models as thay had not even shipped from CHINA yet. After some conversation he offered to refund my money. Lat last year,r he had several JET-X JAL DC-10's up for sale on ebay and I ordered one of them. Once again no shipping info provided for several weeks. I contacted him and he said he no longer had them in stock and refunded my money. Several weeks later he listed on ebay that he had several of them in stock for sale at twice the amount I had previously paid for them. There could be many reasons for that some that are beyond a dealers control and one that just is blatant "money grab" qualified. I have not lost any money to him and have actually either received the model ordered or received a refund but this seller sure falls into the hit or miss category.
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Old 03-04-2021, 06:48 AM   #17 (permalink)
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It is always a worry with ordering at Buygoneworld, but for those ordering in the UK, under the 'Sale of Goods Act' and distance selling regulations you have the right to cancel your order upto 14 days following receipt of your item and get a full refund. If you haven't yet received your item you can still cancel the order, if the refund dosen't come then contact Ebay as their T&C's are in addition to your Statutory Rights, if they do nothing they can be held to account. I threatened this course of action and got my refund.
That said my relations are good with Buygoneworld and I remain a loyal customer, albeit sometimes a little worried. I must also add their packaging is second to none, the models do arrive safely and very well packed, not packaged in a 'cut-down' recycled box that I get from ARD sometimes.
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Old 03-04-2021, 10:02 AM   #18 (permalink)
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I also do not really like their "Pre-order scheme" where they fully charge you and you never know when the item will be in stock and when it will be delivered. But hey, even AVM is charging you upfront for pre-orders and some other retailers as well.
I can never understand why people pay for a model on pre-order. I'd never pay for something that might not materialise weeks/months even years later or not at all, eg Inflight 200 Family Airlines B747.
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Old 03-05-2021, 02:19 AM   #19 (permalink)
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It is always a worry with ordering at Buygoneworld, but for those ordering in the UK, under the 'Sale of Goods Act' and distance selling regulations you have the right to cancel your order upto 14 days following receipt of your item and get a full refund. If you haven't yet received your item you can still cancel the order, if the refund dosen't come then contact Ebay as their T&C's are in addition to your Statutory Rights, if they do nothing they can be held to account. I threatened this course of action and got my refund.
That said my relations are good with Buygoneworld and I remain a loyal customer, albeit sometimes a little worried. I must also add their packaging is second to none, the models do arrive safely and very well packed, not packaged in a 'cut-down' recycled box that I get from ARD sometimes.
Thanks a lot for this, it's good to know that there is some form of guarantee even after a long time. I hope I won't have to come to this. Spence is not replying anymore to my polite messages asking for updates. Not good. Really hit and miss with him it seems as someone said.

Thanks everyone for the great feedback.

Federico
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Old 03-05-2021, 06:19 AM   #20 (permalink)
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What are price differences normally on models with sellers like this. I am not very fond of Ebay.
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Old 03-05-2021, 07:19 AM   #21 (permalink)
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I think my raising a big stink about him NOT DISCLOSING model is a preorder had an effect. I see he now buries it in the descriptions that a model is preorder. And I agree never pay for a pre order model.

Reviews here are mixed some good and some bad, either way based on his blatant lies to me, I would not recommend this seller.....
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Old 03-05-2021, 02:08 PM   #22 (permalink)
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Default Re: Advice on problems with ebay seller Buygonewor

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What are price differences normally on models with sellers like this. I am not very fond of Ebay.
I've bought and sold literally thousands of models on Ebay with only minor issues over the years. That said, I agree with crownvic that there's no reason to preorder on Ebay when you can do so with established retailers for generally the same price. And I try to only buy from folks that have clearly posted their own pictures, not stock photos. Other than that, Ebay has been fine (and I've even bought successfully from this seller, but doubt I will in the future).
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Old 03-05-2021, 03:36 PM   #23 (permalink)
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Default Re: Advice on problems with ebay seller Buygonewor

Sorry to here of your problems with this seller, but I have purchased many an item from them over the years, and can honestly say I have had no problems with them, and they have always been very helpful the last model I purchased was A Corgi B17 named Snake Hips featured in another thread, that I received last week, hope it all turns out OK..
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Old 03-08-2021, 06:38 PM   #24 (permalink)
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Damn mate. Hope you’ll receive your models.

My order took 4 months to fulfill from bygone world. I have bought from them 3 times with no issues.
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Old 03-08-2021, 07:35 PM   #25 (permalink)
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Default Re: Advice on problems with ebay seller Buygonewor

I see he has 2 listings (which is allegedly against eBay policy) for the IF200 Delta L-1011 which has been cancelled. I hope those who preordered from him will receive a refund.
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Old 03-09-2021, 02:05 AM   #26 (permalink)
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Default Re: Advice on problems with ebay seller Buygonewor

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Originally Posted by stevec View Post
Sorry to here of your problems with this seller, but I have purchased many an item from them over the years, and can honestly say I have had no problems with them, and they have always been very helpful the last model I purchased was A Corgi B17 named Snake Hips featured in another thread, that I received last week, hope it all turns out OK..
Thanks, I also had great communication until the last model I ordered and I was happy to deal with them, but after all this time I would be expecting at least a bit more transparency on what is the real situation. I have no problem in waiting if I know where things stand. At least from what I see in the feedback and even here it looks like he has been at least giving out refunds for deals that have not gone through.
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Old 03-09-2021, 02:08 AM   #27 (permalink)
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Join Date: May 2020
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Default Re: Advice on problems with ebay seller Buygonewor

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Originally Posted by SQA380-842 View Post
Damn mate. Hope youíll receive your models.

My order took 4 months to fulfill from bygone world. I have bought from them 3 times with no issues.
Thanks!! Hope so too! Received two right away after ordering and one in 2019 very fast. It seems it often takes time with them so I'll just keep waiting a little longer and see what happens
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