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Old 06-05-2020, 09:30 PM   #1 (permalink)
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Default Waffle collectibles ignorance

I recently bought a 1/200 DHC-8-Q400 on eBay from waffle collectables. My package was shipped thru Fedex 5/28/20 with tracking not updating. I reached out to waffle collectables 6/4/20 regarding any new updates for my package. Their response was contact Fedex & ask. Me as a buyer i feel the seller should have at least tried to figure out if their was a problem with the shipping but not just rude & ignorant customer service. So I mentioned I would remember that during his eBay feed back. I had to go directly to my fedex facility to find out about my package. 6/5/20. Now me as a consumer am I wrong to ask about my package?? I rarely post on this forum but I follow it very closely. I’ve been a 1/200 aviation collector over 15 years & nothing like this has ever happen. Today I received this message from waffle collectables

waffle-collectibles sent a message about 1:200 Hogan Wings South African Express DHC-8-400 ZS-YBY 67992 HG5651 *LAST ONE* #303574836312
Isn't it amazing how you can get a box when you use a little common sense. The only ignorance are people like you that have their head so far up their *** they can't do something so simple and want to blame someone else for their own incompetence.
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Old 06-05-2020, 10:35 PM   #2 (permalink)
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This is nothing new...This dealers complaints have been discussed on this forum over the years dozens of times. Anyone who purchases from them is buying price only with no recourse of any kind should anything go wrong. There is no customer service at all. I have never seen a dealer charge your credit card in advance the full amount for a pre order model and should there be a long delay and you request a refund he keeps 25%. It does not cost a dealer to pre order so why is there a restocking fee on an item that he never carried?

this is one case where the term "let the buyer beware" is applicable
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Old 06-05-2020, 11:26 PM   #3 (permalink)
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that's why i haven't gotten anything from them for a while. I got a lot more from flying mule.
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Old 06-06-2020, 01:55 AM   #4 (permalink)
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Default Re: Waffle collectibles ignorance

Crownvic & wildpig thank you for sharing. Just thought I would put it out there to make other people aware of waffle collectibles. BUYER BE WARE!!
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Old 06-06-2020, 02:15 AM   #5 (permalink)
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Wow. Thanks for sharing. Won’t be buying from them.
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Old 06-06-2020, 02:59 AM   #6 (permalink)
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Originally Posted by crownvic View Post
I have never seen a dealer charge your credit card in advance the full amount for a pre order model and should there be a long delay and you request a refund he keeps 25%. It does not cost a dealer to pre order so why is there a restocking fee on an item that he never carried?

this is one case where the term "let the buyer beware" is applicable
This is exactly what happened to me. Quite a few years ago, I ordered a SkyMarks Supreme 1:100 KLM 737 that was on backorder. I waited for months for it. I went round and round with him, to the point where I finally contacted SkyMarks directly and was told the model had been discontinued. I forwarded the email to him and he got more than just a little upset with me and as you stated Russell, he didn't refund all of my money.

NEVER AGAIN.
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Old 06-06-2020, 03:01 AM   #7 (permalink)
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that's why i haven't gotten anything from them for a while. I got a lot more from flying mule.
I havent bought anything from that seller in over a decade. Bought a 1/200 model TU154. when i received it the outer shipping box was perfect. as soon as i took the model box and opened it, you could see the t-tail wings were loose and fallen off in the box. I got the model for a discounted price so they sent me a broken model. No way would that just break in shipping while it is in a plastic cradle. I complained and got nothing but a rude reply. One and done. That was it for me. Never dealt with that seller again!
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Old 06-06-2020, 03:22 AM   #8 (permalink)
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I am a new collector in the 1:200 airliner area and also am based in Europe so won't be buying from Waffle, but have been reading arguments and full on fights between him and buyers on facebook groups. He came across as arrogant and as an outsider it was amusing until I read his conspiracy theories and dismissal of COVID-19 as a real threat. Guy's totally cuckoo and not someone I'd like to support financially or otherwise.
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Old 06-06-2020, 03:27 AM   #9 (permalink)
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You know what you get with Waffle, so you pays your money you take your chance. He has some incredible sales and gets decent restocks of rare models, but again, you take your chance. Seen plenty of people comment that they've never had a problem, but he certainly comes across as a 'character'
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Old 06-06-2020, 03:59 AM   #10 (permalink)
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Default Re: Waffle collectibles ignorance

Can't believe someone like that can stay in business... unbelievable. .
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Old 06-06-2020, 04:59 AM   #11 (permalink)
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Default Re: Waffle collectibles ignorance

yeah, i know. on one hand, on the DIMA database, seems like he contributed a lot because pretty much all the pictures on there seems to be from him. But then again i don't like this thing about charging for preorders full price upfront and just hold your money because we all know how a lot of these preorders sadly never actually made it to production...

I am still waiting for hogan/limox to release the a321neo that was supposed to be released soon.... since early 2019
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Old 06-06-2020, 05:15 AM   #12 (permalink)
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yeah, i know. on one hand, on the DIMA database, seems like he contributed a lot because pretty much all the pictures on there seems to be from him.
Don't be fooled. He lifted many photos of older models from this site (and wings900.com) and simply put his store name on the bottom of the photos. Some of the photos I took and contributed to this site's database which are now on DiMA.
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Old 06-06-2020, 07:39 AM   #13 (permalink)
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Default Re: Waffle collectibles ignorance

Interesting, I did receive a profanity laced reply from Mr. Warfel, He states the following:

"FedEx refused to deliver his box due to the riots in his *expletive* neighborhood. The buyer asked where his box was. I told him to contact FedEx. Wouldn't that make sense when the tracking is showing over a dozen updates saying unable to deliver because of extraordinary circumstances that they would be the one to get a hold of?"
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Old 06-06-2020, 08:02 AM   #14 (permalink)
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Default Re: Waffle collectibles ignorance

While the way he said it could have been said differently, I agree. If there are numerous updates (which is different than what the OP stated) saying it’s undeliverable then you should contact FedEx. There are numerous, free, ways to pickup the package at the local facility or have it delivered to a FedEx Office location and pick it up there. He sent it and there is nothing he can do unless it gets returned to him. Is he supposed to arrange an alternative pickup on behalf of the receiver? Nobody arranges that except the receiver since they are the ones who are ultimately going to have to live with the arrangements.
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Old 06-06-2020, 09:39 AM   #15 (permalink)
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With so many reliable, courteous, and trustworthy vendors out there I can’t understand how this bizarre guy is still in business. He’s clearly got anger management issues coupled with no clue what customer service is. Whether he’s “technically” correct that the buyer could call FedEx, why on earth would you need to be so rude and nasty? Life is too short to deal with idiots like him.
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Old 06-06-2020, 03:48 PM   #16 (permalink)
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Default Re: Waffle collectibles ignorance

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Whether he’s “technically” correct that the buyer could call FedEx, why on earth would you need to be so rude and nasty?
I'll wager that if we actually saw the full, unedited email chain that we'd see who actually provoked the response here. I sell on Ebay too and the amount of ridiculous questions that don't really deserve a reply at all is pretty amazing.

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While the way he said it could have been said differently, I agree. If there are numerous updates (which is different than what the OP stated) saying it’s undeliverable then you should contact FedEx.
Exactly - it makes no sense that a shipper can do anything about a shipment that clearly is in the carrier's hands, and shows from the tracking what is going on. What in the world would you expect the retailer to do about it? Seems like OP picked a fight for no good reason. I'd expect to be called out if I did that too.
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Old 06-06-2020, 06:54 PM   #17 (permalink)
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Default Re: Waffle collectibles ignorance

It’s so not about FedEx. It’s about human decency. The less this is a people hobby/business, the more depressing it gets, at least for me anyways. I appreciate ALL the friendly conversation, education, advice, and so much more on this forum. It’s not worth a sales price or rare model to be involved with indecency. Given that the online store’s policies are customer unfriendly enough, why bother.. Just my opinion here.
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Old 06-06-2020, 08:10 PM   #18 (permalink)
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As far as I am concerned, no excuse whatsoever, for F___bombs or any other kind of verbal abuse. I simply can't imagine talking to someone like that.
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Old 06-06-2020, 08:48 PM   #19 (permalink)
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Just to look at his responses on the negative feedback he gets on eBay. Speaks volume for how he interacts with customers.
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Old 06-07-2020, 02:49 AM   #20 (permalink)
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Default Re: Waffle collectibles ignorance

Hi

Whole waffle. I stopped shopping with him a few years ago.
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Old 06-07-2020, 04:25 AM   #21 (permalink)
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5 years ago I wanted to cancel a preorder with him and got this reply:
"You know you're a miserable piece of human ****. I hope you forever rot in hell. Oh and by the way as I stated previously your ****ing anal toy the Varig 743 has arrived..but that would be too much for a piece of **** like you to comprehend. Go **** yourself and I'll await your payment for the cancellation fees you ****ing worthless piece of Germans hit."

This guy clearly has a mental health problem. AFAIK he is (or used to be) working as an ATC controller in San Diego. If that's the case I wonder how a guy like him passes interviews and screenings for such a job?
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Old 06-07-2020, 09:51 AM   #22 (permalink)
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If you’ve been in this hobby for a while, you’re pretty much guaranteed to have a Michael W. story or even stories!

I certainly have mine and what I most love about his replies is there is some statement along the lines of YOU should be grateful for YOUR purchase. .

Over the years, I’ve benefited from his collectors sale section many times - but IMO, it’s just not worth it to support someone that has such contempt for his customers.

However, I do think that buyer beware is in order. He’s not a customer service oriented person. With MW, you get a dash of rudeness and bad attitude for free, I think he considers it a value-add! .

I honestly believe that MW feels that his prices are reasonable and that it forfeits you from asking questions or getting any degree of follow-up customer service.

My suggestion is when you deal with him - always use PayPal, and I may be ignorant of the exact parts, but their Seller Protection Policy can trump many conditions of the sale. You still have to receive, with tracking, the product and that it must be in the condition that it was sold to you as.

As said in other posts, MW uses stock photos, cause he’s soooo busy ignoring customers or sending abusive emails () - the model you see is likely not the actual model you get - and that might be the method (if anything goes wrong) you can make a claim. You didn’t actually see what was bought and delivered to you.

If you ever have an encounter with MW that goes south - just enjoy the fact that he must have fantastically stressful, miserable and combative life... whenever you have a bad day, just think of him and that will do the trick.
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Old 06-07-2020, 11:06 AM   #23 (permalink)
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i also collect model cranes. I have the worst experience dealing with JL cranes. The main guy charges your card immediately, but only ship after like 3 wks of you sending him msg asking him to ship everyday. he would never ship anything by himself if you don't keep msg him. Always claim he is a crane operator and has work to do.

Recently he replied back about selling me a model which i asked him like two months before and he never replied when i asked back then. I suspect he only replied back because of the recent economic downturn and maybe need the cash? It was a very rare model. So i paid him with credit card immediately for that rare item at his asking price which was just slightly higher than the retail price. Next thing i know, he offered me several other models (not rare) for very good price. So i bought a few of those. I had to remind him to ship them everyday and he shipped them one by one. But he never shipped that rare model that i wanted. At the end he claimed that rare model is broken.

So basically baited me to buy several of these not rare models and he got his needed cash and basically no longer ship me the rare model. After all that, he never refunded me for not sending that rare model either... i had to make claim with my credit card company...

It sucks. I should have knew it. I mean it was a extremely rare model so i can see why he did what he did but still no excuse for the way he did it.

I bought once before so i know he's an a**. But i didn't learn my lesson after the first time because i want that rare model. Sometimes i guess if the a**hole seller is the only one with it, you might not have a choice? Also, economic downturns bring outs the worst in people a lot of time ;(

Last edited by wildpig; 06-07-2020 at 11:12 AM.
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Old 06-07-2020, 11:16 AM   #24 (permalink)
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Default Re: Waffle collectibles ignorance

One rude message from MW was enough to put me off ever buying from him again. Customer service is everything and I can live without his bad attitude.
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Old 06-07-2020, 11:39 AM   #25 (permalink)
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This will certainly get me another profanity laced email from Michael..

I have no idea to what capacity his involvement is with ATC in the San Diego area or if he is still even involved with ATC, but as previously mentioned, how does he handle communications with anyone who does not follow his instructions or questions his directions without losing his cool??

I think a whole different personality comes out when dealing with his customers as he can act like a total bully and get away with it in the short run..
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Old 06-07-2020, 12:02 PM   #26 (permalink)
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i also collect model cranes. I have the worst experience dealing with JL cranes. The main guy charges your card immediately, but only ship after like 3 wks of you sending him msg asking him to ship everyday. he would never ship anything by himself if you don't keep msg him. Always claim he is a crane operator and has work to do.

Recently he replied back about selling me a model which i asked him like two months before and he never replied when i asked back then. I suspect he only replied back because of the recent economic downturn and maybe need the cash? It was a very rare model. So i paid him with credit card immediately for that rare item at his asking price which was just slightly higher than the retail price. Next thing i know, he offered me several other models (not rare) for very good price. So i bought a few of those. I had to remind him to ship them everyday and he shipped them one by one. But he never shipped that rare model that i wanted. At the end he claimed that rare model is broken.

So basically baited me to buy several of these not rare models and he got his needed cash and basically no longer ship me the rare model. After all that, he never refunded me for not sending that rare model either... i had to make claim with my credit card company...

It sucks. I should have knew it. I mean it was a extremely rare model so i can see why he did what he did but still no excuse for the way he did it.

I bought once before so i know he's an a**. But i didn't learn my lesson after the first time because i want that rare model. Sometimes i guess if the a**hole seller is the only one with it, you might not have a choice? Also, economic downturns bring outs the worst in people a lot of time ;(

This is a horrible story and shows how opportunistic some people can be. On the other hand I would love to see some pics of your cranes, I once had an eye out to get one or two myself.


Trying not to derail the original thread. I've bought a couple from Waffle without fuss but based on these stories, there are many other options to go to nowadays. Thanks for reminding me to unsubscribe from his emails
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Old 06-07-2020, 12:17 PM   #27 (permalink)
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This is a horrible story and shows how opportunistic some people can be. On the other hand I would love to see some pics of your cranes, I once had an eye out to get one or two myself.


Trying not to derail the original thread. I've bought a couple from Waffle without fuss but based on these stories, there are many other options to go to nowadays. Thanks for reminding me to unsubscribe from his emails
Didn't mean to derail the original thread. but just giving a story about the horrible things we as buyers face esp when facing a seller that has a monopoly on a rare model.

I always try to search for the model and hopefully see several different sellers. If a seller is only a few bucks more than an *** seller, i will definitely get it from the better seller. a few buck saving is not worth your stress.

but if it's a rare model. sometimes you just don't have a choice ;(.

Here's the link to my post with a few models i have on a model crane forum:

http://forums.dhsdiecast.com/default...posts&t=139390

Too bad these cranes are 1/50. would be nice to have a few in 1/200. or maybe i should get a few planes in 1/50....lol...

Last edited by wildpig; 06-07-2020 at 12:21 PM.
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Old 06-07-2020, 01:16 PM   #28 (permalink)
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This will certainly get me another profanity laced email from Michael..

I have no idea to what capacity his involvement is with ATC in the San Diego area or if he is still even involved with ATC, but as previously mentioned, how does he handle communications with anyone who does not follow his instructions or questions his directions without losing his cool??

I think a whole different personality comes out when dealing with his customers as he can act like a total bully and get away with it in the short run..
So basically, this is his sadistic release in life. I like this theory

https://youtu.be/iRpTb-OZTxk

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Old 06-07-2020, 02:28 PM   #29 (permalink)
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[QUOTE=crownvic;2767036]This will certainly get me another profanity laced email from Michael..

I have no idea to what capacity his involvement is with ATC in the San Diego area or if he is still even involved with ATC, but as previously mentioned, how does he handle communications with anyone who does not follow his instructions or questions his directions without losing his cool?


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Old 06-07-2020, 03:58 PM   #30 (permalink)
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How is it that this guy is still in business though? It’s one horrible experience after another. I’ve purchased any models from eBay, sellers on here some who are posting on this waffle collectible topic and never had any issues. Now Steve at Grayland station here in Chicago is always a pleasure to do business with. Once he shipped out a model to me with out paying him first. This waffle goof should be reported to eBay (which I’m trying to do) and all forums especially social media. Thank you guys for your comments and feed back.
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Old 06-07-2020, 04:21 PM   #31 (permalink)
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Originally Posted by tristesm View Post
How is it that this guy is still in business though? It’s one horrible experience after another. I’ve purchased any models from eBay, sellers on here some who are posting on this waffle collectible topic and never had any issues. Now Steve at Grayland station here in Chicago is always a pleasure to do business with. Once he shipped out a model to me with out paying him first. This waffle goof should be reported to eBay (which I’m trying to do) and all forums especially social media. Thank you guys for your comments and feed back.
same thing i asked myself about why JL cranes is still in business..If anything, i almost want to say what i went through with jl cranes was worse......lol.... they only need to have enough first time or guiillible enough people or possibly just the minimal amount to keep going?

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Old 06-09-2020, 05:43 PM   #32 (permalink)
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How is it that this guy is still in business though? It’s one horrible experience after another. I’ve purchased any models from eBay, sellers on here some who are posting on this waffle collectible topic and never had any issues. Now Steve at Grayland station here in Chicago is always a pleasure to do business with. Once he shipped out a model to me with out paying him first. This waffle goof should be reported to eBay (which I’m trying to do) and all forums especially social media. Thank you guys for your comments and feed back.
Short answer...because of his prices. I'm one of the few who haven't had any issues with him over my 6 years of collecting, but can totally see everyone else's point of view. At one point he was my primary vendor for models, because of his prices, but then I started noticing other competitors and now spread my purchases around. His eBay was always hit or miss for me, but I've purchased some awesome models from that as well.

The biggest draw for him, though, were his collection sales. I have gotten some absolute gems at insanely good prices! I have him to thank for some of the rarer birds that sit in my fleet.

If you can live with the fact that he's very volatile, then he's a great resource. If not, then I'd steer clear from him.

BTW...I have never done any preorders through him, and still won't because of his policy.
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Old 06-09-2020, 08:49 PM   #33 (permalink)
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I'm one of the few who haven't had any issues with him over my 6 years of collecting, but can totally see everyone else's point of view.
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If you can live with the fact that he's very volatile, then he's a great resource.
I've had no issues over 11 years as well, and I really don't see this other point of view. The worst I'd say about him is that his responses can be somewhat curt. But it seems people expect flowery prose from their retailer to feel special or something and take it personally when they don't get that.

I only have seen volatility from him when people ask asinine questions like the one that started this thread (why would you expect a shipper to know the status of a shipped package better than the carrier??), and they don't like his curt response. Or they go ballistic when a stabilizer is loose like he personally pulled it out (if there's no paint damage, just glue it back and get over yourself). I think so many people today have become infected with this entitled "customer is always right" attitude, even when they *clearly* are making a big deal out of something that really isn't. I don't blame him for having a short fuse when dealing with that kind of customer.
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Old 06-09-2020, 09:03 PM   #34 (permalink)
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^^^ wow, looks like you’ve got everybody pegged! Sorry, that whole post made me laugh.

The asinine questions can’t be just exclusive to this seller then.. Let’s see how similar the other sellers’ responses are to SDATC!
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Old 06-09-2020, 09:28 PM   #35 (permalink)
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I have been buying from his for last 11 years. His prices are very good. That said, i live with his policies (charging card on pre-order) and not bothering him unless absolutely critical and after trying every way to find answer myself . His used model prices are very good.

That said, i alternate between www.diecastairplane.com and him.

Another thing I noticed is that he is the last person to list model as sold out. I had to email him only once in this period to make sure my order will ship when every place on earth was listing that model as sold out.
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Old 06-09-2020, 10:08 PM   #36 (permalink)
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And you’re alive to tell the tale!
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Old 06-09-2020, 11:15 PM   #37 (permalink)
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People who think the customer is always right have never worked with customers. I used to work in rental car. I still remember my two biggest complainers...

The first one rented a car for a week. She had 4, free day coupons. She gave them to me and I gave her the total for the remaining 3 days. She kept arguing that the whole week was supposed to be free. After a few minutes, I took out the giant desk calendar and said, "You rented last Monday. Today is Monday. Let's count together! 1...2..3...7! You had the car for 7 days. You have 4 free days. 7 minus 4 equals 3. You owe 3 days." She stormed out screaming, "You f****** Asian!" (I am so...). I got a good laugh after that and charged her card accordingly. My customer service was superior, I even wished her a good day which just made her even more angry as she was screaming out the door.

My second favorite was one who claimed that she only got a half tank of fuel. Now, I was a manager and one of the perks was that I always drove a rental and had a gas card so I didn't pay for anything. I drove this particular car the day before, I stopped and got gas before work that morning so I knew it was full. This lady rented it and called us up saying it was half empty. She finally brought it back. I went out there and she was furious at me and then pointed to the gauge to prove to me how it was half empty...only she was looking at the engine temperature gauge. I think I did "Oh, Jesus" which she was not happy about.

Quitting that job was the single best career decision I ever made.

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Old 06-10-2020, 10:54 AM   #38 (permalink)
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I buy stuff from him on Ebay, never had any issues, prices are good, and he ships fast.
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Old 06-10-2020, 11:25 AM   #39 (permalink)
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People who think the customer is always right have never worked with customers. I used to work in rental car. I still remember my two biggest complainers...

The first one rented a car for a week. She had 4, free day coupons. She gave them to me and I gave her the total for the remaining 3 days. She kept arguing that the whole week was supposed to be free. After a few minutes, I took out the giant desk calendar and said, "You rented last Monday. Today is Monday. Let's count together! 1...2..3...7! You had the car for 7 days. You have 4 free days. 7 minus 4 equals 3. You owe 3 days." She stormed out screaming, "You f****** Asian!" (I am so...). I got a good laugh after that and charged her card accordingly. My customer service was superior, I even wished her a good day which just made her even more angry as she was screaming out the door.

My second favorite was one who claimed that she only got a half tank of fuel. Now, I was a manager and one of the perks was that I always drove a rental and had a gas card so I didn't pay for anything. I drove this particular car the day before, I stopped and got gas before work that morning so I knew it was full. This lady rented it and called us up saying it was half empty. She finally brought it back. I went out there and she was furious at me and then pointed to the gauge to prove to me how it was half empty...only she was looking at the engine temperature gauge. I think I did "Oh, Jesus" which she was not happy about.

Quitting that job was the single best career decision I ever made.
Thanks for sharing, in this day of total entitlement I have always preached the customer is not always right. In fact, lately down right abusive and most with baseless complaints have an agenda to take advantage of the retailer for personal gain.
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Old 06-10-2020, 03:54 PM   #40 (permalink)
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Thanks for sharing, in this day of total entitlement I have always preached the customer is not always right. In fact, lately down right abusive and most with baseless complaints have an agenda to take advantage of the retailer for personal gain.

I agree. You're only a customer if the retailer is able to profit from you more often than not.
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Old 06-10-2020, 05:54 PM   #41 (permalink)
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It’s the regular bi-annual Waffle thread. 😆

It is good to see both sides of the story. Yes he is mean, angry retailer who clearly had a gut full of nerdy complaining collectors who have stung him more than once.

He is intolerant and his policy reflects that.

I live in Australia and I used to buy from him occasionally. His pricing is amazing and he delivered what I payed for exactly.

It is what it is.
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Old 06-10-2020, 08:39 PM   #42 (permalink)
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Here's a screen cap of all the 15 neg feedback he got the last 12 months. During that time, he got 2728 positive ones.

My conclusion: He does seem to deliver a lot more often than not. But if anything wrong, and you leave him a neg feedback he will curse you out.

It's not exactly ideal. But he does have good prices a lot of time. So just order only what you need and avoid if there's an equivalent deal?
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Old 06-10-2020, 09:11 PM   #43 (permalink)
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Two ish years ago I had a friend cancel an order from him via ebay after 2 weeks of not being shipped; he proceeded to send a very racist email to him after the paypal charge-back cleared. He's such an insufferable person to deal with.
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Old 06-10-2020, 09:57 PM   #44 (permalink)
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Waffle's a character, I'll give you that, but a lot of the people complaining on these threads act like jerks and then get upset when they're called out for it. I'm not accusing anyone specifically but a lot of collectors expect refunds and money off for the tiniest thing.

His collection sales are legendary and his prices and service overall are good. I have bought from him literally thousands of times and would never have been able to acquire the collection I have without him.

It's up to you whether you buy from him or not, and I can understand why some might not, but 95% of the time you get what you want, at a good price, in good time. In my experience he is not dishonest at all.

But he doesn't suffer fools gladly whatsoever.
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Old 06-10-2020, 11:12 PM   #45 (permalink)
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Everyone has their own opinions, some good & some bad. For those who have never had any issues with this guy great awesome for you, for those who have had issues with this guy knowS exactly what I’m referring too he’s a racist, ignorant & has no respect for others their is no need for that especially if your running a business. Yes the customer is not always right as mentioned by others on this post. I work for GM as a service consultant & I know that **** wouldn’t fly in our business what he gets away with. To think all of these based on one simple question.
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Old 06-10-2020, 11:58 PM   #46 (permalink)
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Everyone has their own opinions, some good & some bad. For those who have never had any issues with this guy great awesome for you, for those who have had issues with this guy knowS exactly what I’m referring too he’s a racist, ignorant & has no respect for others their is no need for that especially if your running a business. Yes the customer is not always right as mentioned by others on this post. I work for GM as a service consultant & I know that **** wouldn’t fly in our business what he gets away with. To think all of these based on one simple question.
I hear what you're saying but it is his business not GM. He can do what he likes. I don't condone his responses and wish he wouldn't do it, but a lot of the time I do get a wry smile when someone gets what they deserve. I do agree that he can be unreasonable and sometimes good people get caught in his crosshairs. I wish people wouldn't throw around terms like racist though. That's a big and loaded word.
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