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Old 07-19-2019, 02:03 PM   #1 (permalink)
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Default Problem


Maybe someone will explain?

On June 18th, I placed an order: on Lufthansa A320 D-AIZQ Say Yes To Europe on the Aviation Retail Direct website.

I simply collect lufthanse on a scale of 1/200. I transferred PP to the store's account just over USD 100. And I'm waiting.

However, two days ago, the store returned my money. I do not know what to think about it.

The model is still in the store. Does this mean that I can not buy this model? Maybe the ARD will send me the invoice again for payment? Can anyone explain this to me?


I sent two emails to ARD, but I did not receive an answer
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Old 07-19-2019, 05:51 PM   #2 (permalink)
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Default Re: Problem

I could always get them by phone
Order hotline: +44 (0) 1895 231 707

But, I´ve been getting mails that they are at RIAT show.
I dont´t know if that afect after-sales service

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Old 07-20-2019, 03:22 AM   #3 (permalink)
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Default Re: Problem

If you paid ARD by PayPal on the 18th June they will not claim the money until the model is ready to dispatch. However if that time delay is over a certain time(I think 28 days) PayPal will not release the funds to ARD. When this happens ARD will re-issue a new PayPal request to you via email.
This happened to me when I pre-ordered a model that did not arrive with them within the time allowed for a delayed PayPal payment.
Hopefully you should get contacted by ARD soon if the model is in stock.
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Old 07-20-2019, 05:09 AM   #4 (permalink)
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Default Re: Problem

All models I have on pre order from ARD the payment doesn’t come out until the model has arrived and is ready to be dispatched to the buyer
1:200 scale diecast model collector
U.K. based

British airlines and aircraft I’ve flown on collector
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Old 07-20-2019, 06:10 AM   #5 (permalink)
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Default Re: Problem


Thank you for all the information.
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Old 07-21-2019, 02:02 PM   #6 (permalink)
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Default Re: Problem

I've tried twice ordering from ARD. Both times my orders went sideways. Card is charged, model is now out of stock, funds in limbo. Card is charged, now it isn't, now it is. And then the illogical replies. I've given up on ARD and shop elsewheres now. Painlessly.

I know countless have had no issue.

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Last edited by Upkeep; 07-21-2019 at 02:02 PM. Reason: sp
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