Landing gear replacement for CX 777 AWC - DA.C
 

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Old 04-01-2014, 04:19 AM   #1
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Exclamation Landing gear replacement for CX 777 AWC

Dear Collectors of the JCWings XX2751 Cathay Pacific B777-300ER Asia's World City:

Sorry for this late announcement, but you may already have recognized that there are 2 versions of front landing gears for the mentioned CX models. In fact, there are about 80 pieces of the AWC 777 in the market, unfortunately, come with a wrong, longer than normal, front magnetic landing gear, as shown.

Name:  Screenshot_2014-04-01-15-37-49.jpg
Views: 1604
Size:  139.1 KB

As a solution, we are happy to send you the correct version front landing gear completely free of charge. If you find yours is with the wrong gear, please just send an email to the following temporary address:

[email protected]

In the email, please state clearly your 1) name, 2) mailing address, 3) how many front landing gears are needed and, 4) from which distributor do you get the model.

After receiving your email, the correct version landing gears will be shipped out in 2 weeks, using simple, non-tracking air mailing service.

The space of the DA.C Private Message Box is highly limited, so please DO NOT send your request to it, but use the above email address ONLY.

Finally, thanks very much for your support to our products, and please accept my deepest apology for causing all the inconvenience.

Best regards,
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Old 04-01-2014, 04:25 AM   #2
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Default Re: Landing gear replacement for CX 777 AWC

Great service

And finally a manufacturer that admits there was a problem.
And comes with a valid solution!

Not like some other manufacturers, which I won't be mention by name, because we all know which one

Keep up with the good service!
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Old 04-01-2014, 04:57 AM   #3
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Default Re: Landing gear replacement for CX 777 AWC

Keep up the good work
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Old 04-01-2014, 05:41 AM   #4
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Default Re: Landing gear replacement for CX 777 AWC

Fantastic! Perfect service.
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Old 04-01-2014, 06:40 AM   #5
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Default Re: Landing gear replacement for CX 777 AWC

Great service... eagerly awaiting the arrival of my AWC model so shall check my landing gear on arrival....
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Old 04-01-2014, 06:54 AM   #6
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Default Re: Landing gear replacement for CX 777 AWC

Mpravo Willy.

Regards Modestos
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Old 04-01-2014, 07:18 AM   #7
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Default Re: Landing gear replacement for CX 777 AWC

Great service! Hope mine comes with the compressed version so I don't have to cause trouble!
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Old 04-01-2014, 07:19 AM   #8
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Default Re: Landing gear replacement for CX 777 AWC

First Class service.
Very impressive.
Thank you JC Wings.

Jean Pierre.
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Old 04-01-2014, 07:33 AM   #9
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Default Re: Landing gear replacement for CX 777 AWC

Very proactive

Mine is at the post office waiting to be collected!
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Old 04-01-2014, 07:43 AM   #10
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Default Re: Landing gear replacement for CX 777 AWC

JC Wings...you guys are the best!!
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Old 04-01-2014, 08:20 AM   #11
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Default Re: Landing gear replacement for CX 777 AWC

Great service! Thank you JC Wings
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Old 04-01-2014, 08:24 AM   #12
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Default Re: Landing gear replacement for CX 777 AWC

Thank you for the info Sir.

I actually have a Cathay pacific A340-200 that arrived with a damaged front landing gear. How do I go about getting a replacement for it? Sorry for hijacking your thread
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Old 04-01-2014, 10:22 AM   #13
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Default Re: Landing gear replacement for CX 777 AWC

GREAT customer service!!

I am SO glad that there is at least one manufacturer that is responsive to their customers. IMHO, you are well on your way to being THE premier model maker in our hobby.

Please keep up the good work and GREAT models!

Last edited by Charlie Alpha; 04-01-2014 at 10:28 AM.
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Old 04-01-2014, 10:50 AM   #14
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Default Re: Landing gear replacement for CX 777 AWC

Bravo Zulu JC Wings!

...I am curious... What does JC stand for?
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Old 04-01-2014, 10:57 AM   #15
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Default Re: Landing gear replacement for CX 777 AWC

QUOTE=Blue Angel No.5;1099373]Bravo Zulu JC Wings!

...I am curious... What does JC stand for?[/QUOTE]



the owner and boss of JC wings Mr Johan Chan
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Old 04-01-2014, 11:10 AM   #16
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Default Re: Landing gear replacement for CX 777 AWC

Got home from work today and my AWC has arrived with correct landing gear... stunning model... hats off to JC on this one... also noticed the wings look a better angle than my other 773s... the wingtip isnt as high as others so looks better than the wingflex on other models...

ill post pics tomorrow, I know there are already some around from other members, but this model deserves the attention
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Old 04-01-2014, 01:54 PM   #17
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Default Re: Landing gear replacement for CX 777 AWC

Amazing service!
Expecting to recieve mine by the end of this week. Will look forward for this.
Thanks!
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Old 04-02-2014, 12:46 AM   #18
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Default Re: Landing gear replacement for CX 777 AWC

Quote:
Originally Posted by JC_WILLY View Post
Dear Collectors of the JCWings XX2751 Cathay Pacific B777-300ER Asia's World City:

Sorry for this late announcement, but you may already have recognized that there are 2 versions of front landing gears for the mentioned CX models. In fact, there are about 80 pieces of the AWC 777 in the market, unfortunately, come with a wrong, longer than normal, front magnetic landing gear, as shown.

Attachment 92287

As a solution, we are happy to send you the correct version front landing gear completely free of charge. If you find yours is with the wrong gear, please just send an email to the following temporary address:

[email protected]

In the email, please state clearly your 1) name, 2) mailing address, 3) how many front landing gears are needed and, 4) from which distributor do you get the model.

After receiving your email, the correct version landing gears will be shipped out in 2 weeks, using simple, non-tracking air mailing service.

The space of the DA.C Private Message Box is highly limited, so please DO NOT send your request to it, but use the above email address ONLY.

Finally, thanks very much for your support to our products, and please accept my deepest apology for causing all the inconvenience.

Best regards,
Hi JC Willy,

My model came with a damaged rear landing gear. Would I be able to get a replacement for that?

Thanks!
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Old 04-03-2014, 10:05 PM   #19
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Default Re: Landing gear replacement for CX 777 AWC

Received my model today and it is Outstanding!
However, mine came with the wrong landing gear and a loose engine, but not big issue with that, glued and bingo!
Sent an email and wating for response

Too, received the American Airlines Md87 and came with a missing tire from the front landing gear. Hopefully this can be fixed too.
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Old 04-04-2014, 10:22 PM   #20
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Default Re: Landing gear replacement for CX 777 AWC

I remember a couple years ago JC Wings received a fair amount of criticism here, which always surprised me as I've enjoyed so many of their models. However in the past year those critical voices have faded, and the service being offered directly to us fanatics is another example of their fine efforts!
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Old 04-05-2014, 06:38 PM   #21
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Default Re: Landing gear replacement for CX 777 AWC

Received my gorgeous model! Sadly it did come with the wrong landings gear, so I have to inconvenience JC Wings I sent an email, but am I still able to receive the model even if a friend of mine bought it for me?
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Old 05-02-2014, 06:16 AM   #22
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Exclamation Re: Landing gear replacement for CX 777 AWC

Hi again everybody.

I must first apologize for the delayed arrangement of the gears replacement. It takes me a lot more than expected time to handle the requesting emails as well as preparing the gears. In fact, there are a lot of emails received through the mentioned mailbox not relating to the CX 777, making it slightly complicated to extract the mailing information out from the emails.

I must say thank you for collectors who want to take this chance to express their precious opinions, advice, criticizes and ideas about JCWings models, and I guarantee that all of these emails will be gone through and taken into consideration for our future development.

To all dear buyers who have sent the gear requesting email to me within 1-Apr to 16-Apr, please kindly note that the parts were sent out to your addresses on 30-Apr. I hope they can arrive at your hands very shortly.

To the rest whose email were sent after 16-Apr, please kindly allow me 1 more week from now to make the arrangements.


Again a big SORRY to all JCWings supporters. Keeping any one of you waiting is not our wish.
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Old 05-02-2014, 06:44 AM   #23
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Default Re: Landing gear replacement for CX 777 AWC

Thanks for the update, Willy! No issues with the later delivery date. Thanks again for keeping us posted. Much appreciated.
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Old 05-02-2014, 07:43 AM   #24
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Default Re: Landing gear replacement for CX 777 AWC

Thnaks also from me for the update. I also have no real issues with the delayed delivery. I appreciate the update and I'm glad to know the gear are on their way!
Thanks!
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Old 05-22-2014, 02:19 AM   #25
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Default Re: Landing gear replacement for CX 777 AWC

Just another late update to you all dear collectors: we have just finished sending out all nose gears replacement for the XX2751 CX B777-300ER model. If you had dropped us an email but still waiting, please kindly wait for 1-2 weeks more, and let me know if the gear still does not arrive.

For supporters who have sent email NOT related to the gear replacement issue, please note that reply will be sent to you later this month.
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Old 05-22-2014, 07:31 AM   #26
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Default Re: Landing gear replacement for CX 777 AWC

I received mine! It was a bit hard to take lut the original one and insert the new one, but all worked out.
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Old 05-28-2014, 03:26 PM   #27
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Default Re: Landing gear replacement for CX 777 AWC

Coming up on 2 months since I requested the replacement landing gears, 1 month since they were supposedly shipped.

Still no nose gears, and no replies to any e-mails. I've sent 3.

Any good will that was created by offering to replace the extended nose gears with the correct compressed ones is quickly evaporating.

Last edited by Charlie Alpha; 05-28-2014 at 09:37 PM.
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Old 05-28-2014, 08:49 PM   #28
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Default Re: Landing gear replacement for CX 777 AWC

Quote:
Originally Posted by Charlie Alpha View Post
Coming up on 2 months since I requested the replacement landing gears, 1 month since thay were supposedly shipped.

Still no nose gears, and no replies to any e-mails. I've sent 3.

Any good will that was created by offering to replace the extended nose gears with the correct compressed ones is quickly evaporating.
Seeing as the person who posted above you received theirs, my guess is that they're not far away. I have no idea how many of this particular model were produced, however if half of them had the gear issue, then organising the replacement for 100s of gears to individual addresses would take some time.

That said, taking nearly a month to arrive from China is a bit rich...

Last edited by truss20; 05-28-2014 at 08:51 PM.
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Old 05-28-2014, 10:20 PM   #29
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Thumbs up Re: Landing gear replacement for CX 777 AWC

received my replacement today here in Texas.

thank you JC WILLY, Johan Chan, et al for the great customer support, never had any doubts.

and thanks again for the upcoming BWIA L1011, keep up the good job gents.
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Old 05-29-2014, 01:07 PM   #30
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Not yet :/
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Old 06-02-2014, 07:07 PM   #31
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Default Re: Landing gear replacement for CX 777 AWC

My rear landing gear were damaged when I initially received the model. I received my replacement gear, but for some reason the magnet is not working - it's actually repelling. Did anyone else experience this too?
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Old 06-04-2014, 04:40 PM   #32
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My rear landing gear were damaged when I initially received the model. I received my replacement gear, but for some reason the magnet is not working - it's actually repelling. Did anyone else experience this too?
I guess is wrong pole, remove the magnet, turn it 180° and put it back.
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Old 06-04-2014, 06:42 PM   #33
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Default Re: Landing gear replacement for CX 777 AWC

An open letter to J C Wings.

"I need your help.

I got your JC Wings XX2751 Cathay Pacific B777-300ER Asia's World city models in mid April. I e-mailed you on DaC When I received the 2 models. I e-mailed you about replacement when the temporary gear replacementsitefirst opened up on April 1st. I e-mailed again around April 30th before your post asking for more time.

As requested in your first reply, I waited an additional 30 days and NO GEAR.

Per your second post, I waited an additional 2 weeks and still NO GEAR.

We are now 85 days since I got the models, and 60 days since you first offered the gear replacement on DaC, and still NO REPLACEMENT COMPRESSED FRONT GEAR.

I went from pleased at your offer to concerned that nothing arrived, to disappointed, to angry. The only positive thing I can say is that you offered the gear replacement and a few people have actually received the gears. And unlike Gemini, who is not even stocking or offering the replacement compressed gears for their Emirates and Thai models, it appears that you are at least trying.

Thanks you."
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Old 06-07-2014, 06:01 PM   #34
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Default Re: Landing gear replacement for CX 777 AWC

11 weeks since I sent the e-mail and still no replacement compressed nose gear.
So anyone else get their replacement nose gears yet?

I will continue to post weekly reminders on the forum until I receive my gears as a gentle or not so gentle reminder, as the mood strikes me.
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Old 06-08-2014, 11:10 AM   #35
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Default Re: Landing gear replacement for CX 777 AWC

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11 weeks since I sent the e-mail and still no replacement compressed nose gear.
So anyone else get their replacement nose gears yet?

I will continue to post weekly reminders on the forum until I receive my gears as a gentle or not so gentle reminder, as the mood strikes me.
No luck for me yet, but good on those who has received their replacement gears. I can only read their updates with much envy (and more patience).
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Old 06-09-2014, 12:13 AM   #36
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Default Re: Landing gear replacement for CX 777 AWC

I heard from J C Wings today. My replacement gear were sent out in May and are now presumed lost in the mail. They ( actually JCWilly through the site on this post) offered to send out another replacement set today (it's Monday in Hong Kong).

I really appreciated the response. At least JC Wings appears to be concerned with customer care as well as making great models. With the current models that they are offering and their focus on correcting issues, other manufacturers should watch out.
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Old 06-09-2014, 01:46 AM   #37
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Quote:
Originally Posted by Charlie Alpha View Post
I heard from J C Wings today. My replacement gear were sent out in May and are now presumed lost in the mail. They ( actually JCWilly through the site on this post) offered to send out another replacement set today (it's Monday in Hong Kong).

I really appreciated the response. At least JC Wings appears to be concerned with customer care as well as making great models. With the current models that they are offering and their focus on correcting issues, other manufacturers should watch out.
Charlie Alpha:
Understanding your plight, its a grat thing for the manufacturer to offer a replacement as its a stunning model.
I have dealt with JC-Willy before and can vouch that customer service is a priority with the many times I have dealt with him.
Heres hoping you see it soon.
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Old 06-09-2014, 08:46 PM   #38
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Thumbs up Re: Landing gear replacement for CX 777 AWC

I'm not personally involved in any of this replacement, but I've been following this thread to see how JCW is handling things, and I have to say, they really seem to be resolving this as hard as they can, given distances, etc. Sure, one or two collectors have fallen through the cracks, but their gentle reminders seem to have been noticed, so all I can say is: "Bravo! JCWilly and Co."

I'm suitably impressed.
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Old 06-09-2014, 10:35 PM   #39
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I guess is wrong pole, remove the magnet, turn it 180° and put it back.
Thanks for the advice, but I was not able to remove the magnet from the gear without damaging it. I emailed JC Wings and they will be sending me another gear. Great customer service!
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Old 06-18-2014, 08:20 PM   #40
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Default Re: Landing gear replacement for CX 777 AWC

I got my replacement nose gears today, and replaced them in both models in about 15 minutes.

I want to say a loud THANK YOU to J C Willy and to J C Wings for their efforts in offering replacement gear and for getting the gear to me. I think it is likely that the first set was lost in the mail.

I hope the compressed gear are used on all future 777's. I know it is only the slightest bit shorter, but the compressed gear makes a noticeable difference in the way the model sets.

Again, many thanks to J C Wings. I'm looking forward to many GREAT releases on the new 777 mold.
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Old 06-18-2014, 08:34 PM   #41
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Default Re: Landing gear replacement for CX 777 AWC

Quote:
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I got my replacement nose gears today, and replaced them in both models in about 15 minutes.

I want to say a loud THANK YOU to J C Willy and to J C Wings for their efforts in offering replacement gear and for getting the gear to me. I think it is likely that the first set was lost in the mail.

I hope the compressed gear are used on all future 777's. I know it is only the slightest bit shorter, but the compressed gear makes a noticeable difference in the way the model sets.

Again, many thanks to J C Wings. I'm looking forward to many GREAT releases on the new 777 mold.
That's great news. I have yet to receive mine. I'm going to drop Willy a note after this. Kudos to JC Wings nonetheless!
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Old 06-18-2014, 10:06 PM   #42
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Default Re: Landing gear replacement for CX 777 AWC

I find it very disappointing and sad that GEMINI is doing NOTHING to resolve a similar problem with their Emirates, Thai, and Philippine 777W's.

No Spare compressed gears available and none planned.

A request for the refund of the $10 parts fee that they charged me ( yes-they wanted to charge me for their mistake on the model) for the wrong nose gear IS BEING IGNORED. Unfortunately with loose parts on the models and no spares, both Gemini's quality AND service seems to have taken a trip down the crapper!
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Old 06-18-2014, 10:40 PM   #43
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I find it very disappointing and sad that GEMINI is doing NOTHING to resolve a similar problem with their Emirates, Thai, and Philippine 777W's.

No Spare compressed gears available and none planned.

A request for the refund of the $10 parts fee that they charged me ( yes-they wanted to charge me for their mistake on the model) for the wrong nose gear IS BEING IGNORED. Unfortunately with loose parts on the models and no spares, both Gemini's quality AND service seems to have taken a trip down the crapper!
If I may add one more into the list, the KLM 777-200ER also comes with the longish nose landing gear.

I think it would be fair if Gemini Jets can provide some insight behind their decision of not offering any replacements and help us to appreciate their stand. I know they are not obliged to explain to us but I thought why not - DA.C is a great platform for manufacturers/suppliers to engage directly with their customers.

James, Todd, anyone?
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Old 06-18-2014, 11:22 PM   #44
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Default Re: Landing gear replacement for CX 777 AWC

It's out of Gemini's control.

The models are all made in the JC factory, so it is a lot easier for JC to organise spare parts etc.
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Old 06-19-2014, 12:02 AM   #45
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It's out of Gemini's control.

The models are all made in the JC factory, so it is a lot easier for JC to organise spare parts etc.
So we now order spare parts for the GEMINI 777-300ER's from JC Wings??? Who knew!

That would seem like a good reason to only buy 777-300ER's made by J C Wings, don't you think?

Last edited by Charlie Alpha; 06-19-2014 at 12:05 AM.
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Old 06-19-2014, 02:30 AM   #46
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Default Re: Landing gear replacement for CX 777 AWC

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Originally Posted by Charlie Alpha View Post
So we now order spare parts for the GEMINI 777-300ER's from JC Wings??? Who knew!

That would seem like a good reason to only buy 777-300ER's made by J C Wings, don't you think?
Maybe Gemini are asking JC to provide the spare parts, and JC simply aren't?
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Old 06-19-2014, 09:37 AM   #47
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Default Re: Landing gear replacement for CX 777 AWC

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Originally Posted by truss20 View Post
Maybe Gemini are asking JC to provide the spare parts, and JC simply aren't?
Could be, but I doubt it.

As I understand the production method, the various manufacturers use/borrow each other's molds, but then contract the appropriate factories to do individual runs of a particular aircraft, including spare parts.

Other than 'borrowing' the mold, I don't think J C Wings has anything to do with the production Gemini models. I've run into the lack of spare parts with Gemini before on other models. I could be wrong, but I don't think the problem is particular to this model.
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Old 06-19-2014, 11:29 AM   #48
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Default Re: Landing gear replacement for CX 777 AWC

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Originally Posted by Charlie Alpha View Post
Could be, but I doubt it.

As I understand the production method, the various manufacturers use/borrow each other's molds, but then contract the appropriate factories to do individual runs of a particular aircraft, including spare parts.

Other than 'borrowing' the mold, I don't think J C Wings has anything to do with the production Gemini models. I've run into the lack of spare parts with Gemini before on other models. I could be wrong, but I don't think the problem is particular to this model.
Hopefully some spare gear become available. The difference is the Gemini ones were long made with extra gear for that plane (reg number on the wheel etc) long discarded for whatever reason. When JC Wings discovered the problem it was right after the Cathay model was finished and still had all the extras there.

JC Wings produces every one of the 1:200 777s for Gemini.
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Old 06-19-2014, 11:30 AM   #49
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Default Re: Landing gear replacement for CX 777 AWC

Quote:
Originally Posted by Charlie Alpha View Post
So we now order spare parts for the GEMINI 777-300ER's from JC Wings??? Who knew!

That would seem like a good reason to only buy 777-300ER's made by J C Wings, don't you think?
That would be every single 1:200 777 in diecast besides some IF200s.
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Old 06-19-2014, 10:54 PM   #50
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Default Re: Landing gear replacement for CX 777 AWC

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Originally Posted by ascari View Post
If I may add one more into the list, the KLM 777-200ER also comes with the longish nose landing gear.

I think it would be fair if Gemini Jets can provide some insight behind their decision of not offering any replacements and help us to appreciate their stand. I know they are not obliged to explain to us but I thought why not - DA.C is a great platform for manufacturers/suppliers to engage directly with their customers.

James, Todd, anyone?
Strange, as I know, the long nose gear only used on CX 777 AWC
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