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Old 11-02-2017, 08:04 PM   #1
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Default Most EXCELLENT Airlines awards for 2018!

Interesting list and congrats to all the airlines that were awarded recognition for their customer related aviation services. Have not had the pleasure to fly Air New Zealand, but looks like they are offering an excellent product to passengers.

Stoked and looking forward to flying with the family on Korean Air (B787-9) later this month, due to them being awarded Best 'Econo' seats! Cheers! T7

Story and photos link:

Airline Excellence Awards 2018: Who comes out on top? | CNN Travel
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Old 11-02-2017, 10:46 PM   #2
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Default Re: Most EXCELLENT Airlines awards for 2018!

AirlineRatings.com's top 10 airlines for 2018:

1. Air New Zealand

2. Qantas Airways

3. Singapore Airlines

4. Virgin Australia

5. Virgin Atlantic

6. Etihad Airways

7. All Nippon Airways

8. Korean Air

9. Cathay Pacific Airways

10. Japan Airlines

Will be flying on #8 KE, have already flown on #9 CX and # 10 JL ( 8, 9, and 10 ) Always wanted to fly on Singapore; hmmm. one day...... Interesting, not 1 single North Amercian airline on that list?
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Old 11-03-2017, 12:52 AM   #3
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Default Re: Most EXCELLENT Airlines awards for 2018!

Is it just me or is CX slipping? I've heard anecdotal reports that they're not what they used to be. Hopefully they can step it up!
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Old 11-03-2017, 02:07 AM   #4
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Default Re: Most EXCELLENT Airlines awards for 2018!

Quote:
Originally Posted by Patman252 View Post
Is it just me or is CX slipping? I've heard anecdotal reports that they're not what they used to be. Hopefully they can step it up!
I've thought CX has been slipping myself. One time flew from JFK to HK on CX and thought it was meh. Seats were jammed in the economy section and food wasn't too special. Now, back between 2006 and 2010 I loved flying on KA between Shanghai and HK...good food, good service. Then CX completed the takeover and service is still good but the food quality has gone down.

Flew on Air New Zealand long distance twice...once from Vanuatu to Auckland and Auckland to Papeete. Loved it. Thought it was a pleasant flight, food was pretty good...I mean they served lamb chops in Economy and this was back in 2008. Glad to see they got some recognition...have to plan a Shanghai to Auckland trip one day.
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Old 11-03-2017, 08:23 AM   #5
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Default Re: Most EXCELLENT Airlines awards for 2018!

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Originally Posted by Patman252 View Post
Is it just me or is CX slipping? I've heard anecdotal reports that they're not what they used to be. Hopefully they can step it up!
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Originally Posted by StarAllianceFlyer View Post
I've thought CX has been slipping myself. One time flew from JFK to HK on CX and thought it was meh. Seats were jammed in the economy section and food wasn't too special. Now, back between 2006 and 2010 I loved flying on KA between Shanghai and HK...good food, good service. Then CX completed the takeover and service is still good but the food quality has gone down.

Flew on Air New Zealand long distance twice...once from Vanuatu to Auckland and Auckland to Papeete. Loved it. Thought it was a pleasant flight, food was pretty good...I mean they served lamb chops in Economy and this was back in 2008. Glad to see they got some recognition...have to plan a Shanghai to Auckland trip one day.

Gentlemen, I think you are both right concerning Cathay Pacific. A few years ago they would consistently be in the upper rankings for awards. Guessing that a combination of their services degrading and other airlines stepping up has directed them to significantly drop in the rankings. I have not recently flown on them, but I do hope they regain their outstanding service they demonstrated in the past.

Air New Zealand's Premium Econo seats ROCK! presentation video link:

https://www.youtube.com/watch?v=CxJpTpgbyas
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Old 11-03-2017, 08:28 AM   #6
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Default Re: Most EXCELLENT Airlines awards for 2018!

T7_4ever: "Interesting, not 1 single North Amercian airline on that list?"

True, and no european airlines, either. And why is that? We don't demand better - no frills or lamb chops, just get us there as inexpensively as possible. I sure don't see American or United Airlines trying to out-compete each other for customers with better service. Outta here, Doug

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Old 11-03-2017, 08:48 AM   #7
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Default Re: Most EXCELLENT Airlines awards for 2018!

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T7_4ever: "Interesting, not 1 single North Amercian airline on that list?"

True, and no european airlines, either. And why is that? We don't demand better - no frills or lamb chops, just get us there as inexpensively as possible. I sure don't see American or United Airlines trying to out-compete each other for customers with better service. Outta here, Doug
Hi Doug, I thought #5 Virgin Atlantic would be considered as a European airline? T7

Yes, I agree with your thoughts on N.American airlines not stepping up to the plate to offer exceptional service to ALL classes for their passengers. Seems some airlines are more in the line of making the bulk of their passengers (Econo class) more uncomfortable every year with cramped seating (keep shrinking their seat width and pitch) and inedible food.
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Old 11-03-2017, 09:07 AM   #8
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Default Re: Most EXCELLENT Airlines awards for 2018!

"Hi Doug, I thought #5 Virgin Atlantic would be considered as a European airline? T7"

Doh! Sometimes I don't read so good... Doug
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Old 11-03-2017, 11:52 AM   #9
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Default Re: Most EXCELLENT Airlines awards for 2018!

I can personally vouch for Virgin Atlantic. After flying British last week and this week for the first time since 1988, their economy class/cattle class/World Traveller is cr&p. I won't fly them again.
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Old 11-03-2017, 02:42 PM   #10
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Default Re: Most EXCELLENT Airlines awards for 2018!

only Asian airlines are good. The rest are all bad in amenities and services due to cost reduction.
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Old 11-03-2017, 04:34 PM   #11
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Default Re: Most EXCELLENT Airlines awards for 2018!

Quote:
Originally Posted by T7_4ever View Post
AirlineRatings.com's top 10 airlines for 2018:

1. Air New Zealand

2. Qantas Airways

3. Singapore Airlines

4. Virgin Australia

5. Virgin Atlantic

6. Etihad Airways

7. All Nippon Airways

8. Korean Air

9. Cathay Pacific Airways

10. Japan Airlines

Will be flying on #8 KE, have already flown on #9 CX and # 10 JL ( 8, 9, and 10 ) Always wanted to fly on Singapore; hmmm. one day...... Interesting, not 1 single North Amercian airline on that list?
Not surprised.
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Old 11-03-2017, 09:00 PM   #12
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Default Re: Most EXCELLENT Airlines awards for 2018!

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Originally Posted by doug seeley View Post
"Hi Doug, I thought #5 Virgin Atlantic would be considered as a European airline? T7"

Doh! Sometimes I don't read so good... Doug
Hey Homer Simpson

It happens to the best of us on the DAC; myself included T7
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Old 11-04-2017, 12:25 PM   #13
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Default Re: Most EXCELLENT Airlines awards for 2018!

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I can personally vouch for Virgin Atlantic. After flying British last week and this week for the first time since 1988, their economy class/cattle class/World Traveller is cr&p. I won't fly them again.
Cool that you are onboard for Virgin Atlantic. Sorry to hear about your dreadful experience flying on BA. Can you provide details of what turned you off with BA during your flight? This may assist other DAC members of possibly rethinking of booking flights with them in the future. T7 ( I might provide a trip report on Korean Air later this month; I've never done a trip report for the DAC. But, I was always intrigued when other DAC members in the past used to post their reports on the DAC; thought it was kinda cool )
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Old 11-04-2017, 05:11 PM   #14
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only Asian airlines are good. The rest are all bad in amenities and services due to cost reduction.
I wouldn't say that only Asian airlines are good. You have Virgin Atlantic, Virgin Australia, Etihad and Air New Zealand on the upper rankings on the list. There are thousands of travellers who when booking online will pay the extra $$$ based on airlines that provide excellent all around service to their customers; and not go with the cheapest option (why torture yourself on a 13+ hour flight? When you have other airlines that may cost $100 to $300 more, but you'll be smiling when you're onboard enjoying all that airline has to offer). As they saying goes, you get what you pay for.

I've observed that N.American airlines when they implemented their premium econo seats their business plan was to increase the econo seat width and pitch. Ho hum was the reaction from 90% of existing econo passengers.

Then you have an excellent airline like Air New Zealand which created a brand new platform for their premium econ seating and was very forward thinking and innovative; as a result it attracts many customers to purchase these awesome prem econo seats.

It is no shock or surprise when you have 2 very different approaches for implementing new products on their airplanes to please the flying public that no N.American airline can be found on this list. T7
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Old 11-06-2017, 12:39 PM   #15
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Default Re: Most EXCELLENT Airlines awards for 2018!

Maybe because European and US Airlines treat their passengers like sheep.
And you can't feed sheep with lamb chops.
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Old 11-06-2017, 02:59 PM   #16
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Default Re: Most EXCELLENT Airlines awards for 2018!

I flew CX last year on a trip to Bali. Out of the 4 flights the service was truly phenomenal on 1 of them. The other 3 were great but not quite on the same level. I thought it was a great experience overall, but that was my first experience on a non-US airline other than Aer Lingus when I was a kid in 1999, so I dont have much to compare it to.

I had heard a rumor that CX was considering switching 777s from the 3-3-3 layout to a 3-4-3. If they did that it would be a major issue in my opinion. Since then, however, they started replacing 77Ws with A 350's on long haul routes that are still in a 3-3-3 config, so that's not bad.
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Old 11-06-2017, 06:39 PM   #17
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Maybe because European and US Airlines treat their passengers like sheep.
And you can't feed sheep with lamb chops.
True. It seems that these passengers want the cheapest fares to fly, and these airlines are giving them that the option. How? By cramming in more seats to their already high density cabins. Below is a perfect example of 2 N. American airlines that have laid out their plans to reduce their seat pitch on their planes to add more seats $$$ . The initial plan for AA was to take the seat pitch down to 29 inches, but there was a revolt by the flying public. So it now stands at 30 inches for the time being.

https://www.forbes.com/sites/grantma.../#35570b5b7ae8

Domestic travel on American Airlines and JetBlue is about to get even more uncomfortable. In the last week, both carriers have unveiled plans to add extra seats to a portion of their respective fleets, tightening up legroom and piling revenue onto an already healthy industry.

American's plans were announced at the company's media and investor day, an annual event held to showcase American's forward looking efforts. Among the myriad fleet updates planned, the airline revealed plans to align is legacy US Airways and American Airlines Airbus A321 fleet, adding as many as nine more seats to the economy cabin throughout the process. The airline's 737-800 fleet, meanwhile, is slated to get twelve more seats -- or two rows -- in the economy cabin.

Airbus A321 and Boeing 737-800 aircraft make up a large part of American's domestic fleet. The airline has around 220 A321s currently in service with another 100 on order, while there are about 300 737-800s in operation.


"I don't think we're ever going to lose money again," bragged Doug Parker, American's CEO at the media and investor day, pointing to the revenue upside of adding more economy seats to the aircraft.

American plans to add the seats by reconfiguring the aircraft with new, slimmer seats while keeping leg room, or seat pitch, about the same at 30 inches. In June, the airline's plans to reduce seat pitch down to 29 inches on some aircraft was widely condemned. It later backtracked on those plans.

JetBlue, meanwhile, has set forth similar plans on its upcoming Airbus A320 fleet overhaul. Over the next three years, the New York-based low cost carrier plans to upgrade the cabins on its 130 A320-200s to include 12 extra seats, or two more rows. That upgrade will reduce seat pitch overall down to 32 inches, which is still more generous than all three legacy U.S. carriers.

Both American and JetBlue's upgrades are clearly aimed at fitting more passengers onto aircraft and maximizing revenue.
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Old 11-06-2017, 06:54 PM   #18
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Default Re: Most EXCELLENT Airlines awards for 2018!

Looks like reduced seat pitch is a safety risk as well.

https://www.washingtonpost.com/news/...=.1c939ec37f79
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Old 11-06-2017, 09:03 PM   #19
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Default Re: Most EXCELLENT Airlines awards for 2018!

Here are a list of airlines that won various category awards:

Airline of the Year: Air New Zealand

Best First Class: Singapore Airlines

Best Business Class: Virgin Australia

Best Premium Economy: Air New Zealand

Best Economy: Korean Air

Best Cabin Crew: Singapore Airlines

Best Catering: Qantas

Best Lounges: Qantas

Best In-flight Entertainment: Emirates

Best Domestic Class: Qantas

Regional Airline of the Year: Aegan Airlines (Greece)

Most Improved Airline: Tianjin Airlines (China)

Ultra-Low-Cost Airline: VietJetAir.com (Vietnam)

Best Long-Haul Airline: Etihad (for the Middle East and Africa), Korean Air (Asia-Pacific), Virgin Atlantic (Europe) and Air Canada (the Americas)

Best Low-Cost Airline: Westjet (the Americas), Scoot (Asia-Pacific) and Norwegian (Europe)

Cheers! T7
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Old 11-07-2017, 12:54 AM   #20
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Default Re: Most EXCELLENT Airlines awards for 2018!

Yeah but Qantas got 2nd place but more outright wins that Air NZ!?

Interesting the two top carriers are both south west pacific carriers with small populations....

Lots to learn big players....lots to learn!
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Old 11-09-2017, 08:45 AM   #21
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Yeah but Qantas got 2nd place but more outright wins that Air NZ!?

Interesting the two top carriers are both south west pacific carriers with small populations....

Lots to learn big players....lots to learn!
Based on Air New Zealand winning this award the past 5 years running, and Qantas being in the upper rankings on a consistent basis. I have come to the conclusion that these 2 wonderful airlines do plenty of 'outside of the box' thinking! T7
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Old 11-15-2017, 12:49 AM   #22
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I flew on KE's new 789 last week (HL8081) and was impressed, although that was partly because of flying in a new airframe. Have flown Korean several times over the last few years and always had great service.

Have flown Cathay several times, was very lucky to be on one of the very last 747 flights. Overall they were very good, but not spectacular. Cathay Management has undergone some changes over the last few years, not necessarily for the better based on what crews have told me.

I flew Singapore Airlines for the first time earlier this year and restrained my expectations for fear of being disappointed, having heard nothing but positive feedback about their service. I was pleased to discover that the hype was not unjustified, the A380 flight was extemely enjoyable. The SQ 772 was a bit worn inside but service was still great and I was happy to be on the 200 anyway.
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