Airline shopping: Why not selling directly to homes as they do at planes? - DA.C
 

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Old 04-25-2013, 06:12 AM   #1
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Default Airline shopping: Why not selling directly to homes as they do at planes?

Ive tried for years to see if airlines can implement a system similar to their duty-free sales one, but one where they can sell those products to people who may not be able to possibly afford to fly on them often-like me-via postal service.

So far Ive communicated with many airlines and, at least, I can tell you that I've received communication from officials at Delta, Lufthansa and Singapore Airlines assuring me that it is a good idea.

So the question then is, why havent more airlines begun having a catalog-based sales service similar to their duty-free one? Even if it was not duty-free I would be glad. I mean, I cannot afford to fly on Delta PHX-ATL-LHR and then on Air Namibia LHR--Windhoek just to buy a 1:200 Air Namibia 747 that may just be available on duty-free!

(and I would love to get an affordable Air Namibia model in 1:200)

Not to mention that sending catalogs to airline fans around the world would give the airline a huge boon in name and image exposure because, people who may have never heard of their name may now know they exist, and because those who did know would assume you fly on them all the time...

I think Japan Airlines and ANA already do this type of thing in Japan for domestic clients....

Any opinions or facts as to why no more airlines do it?

Last edited by AntonioMartin; 04-25-2013 at 06:16 AM.
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Old 04-25-2013, 10:49 AM   #2
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Default Re: Airline shopping: Why not selling directly to homes as they do at planes?

Its possibly to keep flying on them more 'exclusive' instead of being freely available anywhere else. This kind of operations would probably require setting up another department to handle customer issues such as refunds(damage during shipping etc) which might become too much of a hassle and outside their core business(selling tickets).
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Old 04-25-2013, 02:13 PM   #3
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Default Re: Airline shopping: Why not selling directly to homes as they do at planes?

Cathay X citement and Emirates are the only ones that I know of
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Old 04-25-2013, 02:32 PM   #4
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Default Re: Airline shopping: Why not selling directly to homes as they do at planes?

British Airways sell their on-board goods to UK addresses only via their High Life gift shop...
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Old 04-25-2013, 06:10 PM   #5
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Default Re: Airline shopping: Why not selling directly to homes as they do at planes?

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British Airways sell their on-board goods to UK addresses only via their High Life gift shop...
Good to know! Still, US airlines should do that too and other airlines should do it internationally too!!
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Old 04-25-2013, 07:31 PM   #6
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Default Re: Airline shopping: Why not selling directly to homes as they do at planes?

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Good to know! Still, US airlines should do that too and other airlines should do it internationally too!!
I suspect the problem is that there's no need to sell stuff to a 'non-flying' customer base, when the whole point is to sell it to impulse buyers onboard aircraft.

The other issue is that most of the stuff they sell is already available online or in stores at competitive prices anyhow. Even the things they market as 'exclusive' usually aren't all that exclusive. BA's current 1:400 A380 model (G-XLEA) was produced by Gemini Jets and can be sourced elsewhere with a tiny bit of effort. By and large it's produced by 3rd party companies who will quite often sell you stuff direct if you ask them. I've procured a couple of models this way myself...
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Old 04-25-2013, 08:58 PM   #7
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Default Re: Airline shopping: Why not selling directly to homes as they do at planes?

The whole idea behind "duty free" is you are purchasing a product to take out of the country. That is why "duty free" shops are at the airport or on the plane. If you purchase in a duty free shop at the airport you need to show proof you are leaving the country. If you purchase the item at home, it is not "duty free."
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Old 04-25-2013, 11:41 PM   #8
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Default Re: Airline shopping: Why not selling directly to homes as they do at planes?

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I suspect the problem is that there's no need to sell stuff to a 'non-flying' customer base, when the whole point is to sell it to impulse buyers onboard aircraft.

The other issue is that most of the stuff they sell is already available online or in stores at competitive prices anyhow. Even the things they market as 'exclusive' usually aren't all that exclusive. BA's current 1:400 A380 model (G-XLEA) was produced by Gemini Jets and can be sourced elsewhere with a tiny bit of effort. By and large it's produced by 3rd party companies who will quite often sell you stuff direct if you ask them. I've procured a couple of models this way myself...
Well said....

Also, let's not forget....Pan Am IV sort of did this....they licensed the Pan Am Aware store to sell their brand products...or was it the other way around, was it that Pan Am Aware licensed Boston and Maine to use the Pan Am name? Either way, you could buy Pan Am stuff outside the plane when Pan Am IV was flying...
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Old 04-25-2013, 11:45 PM   #9
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Default Re: Airline shopping: Why not selling directly to homes as they do at planes?

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I suspect the problem is that there's no need to sell stuff to a 'non-flying' customer base, when the whole point is to sell it to impulse buyers onboard aircraft.

The other issue is that most of the stuff they sell is already available online or in stores at competitive prices anyhow. Even the things they market as 'exclusive' usually aren't all that exclusive. BA's current 1:400 A380 model (G-XLEA) was produced by Gemini Jets and can be sourced elsewhere with a tiny bit of effort. By and large it's produced by 3rd party companies who will quite often sell you stuff direct if you ask them. I've procured a couple of models this way myself...
Well said...

+Pan Am Aware sold Pan Am stuff when Pan Am IV was in the air...just saying...
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Old 04-26-2013, 03:23 PM   #10
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Default Re: Airline shopping: Why not selling directly to homes as they do at planes?

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Originally Posted by A Tupolev View Post
The whole idea behind "duty free" is you are purchasing a product to take out of the country. That is why "duty free" shops are at the airport or on the plane. If you purchase in a duty free shop at the airport you need to show proof you are leaving the country. If you purchase the item at home, it is not "duty free."
Yeah and don't I just love picking up a nice bottle of Scottish Whisky at a better price than I can buy it in Scotland, to take 'out of the country' back to the country it was made in !

On a recent trip to Berlin I found a bottle made in a distillery 5 miles from where I live going for half the price it cost in a similar store back home...
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Old 04-26-2013, 05:28 PM   #11
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Default Re: Airline shopping: Why not selling directly to homes as they do at planes?

Frankly I find this whole 'duty free' concept a bit of a rip off. I have scoured duty free shops the world over and found normal high street prices cheaper for items like perfumes, chocolates etc. The most recent example being me wanting to buy my mother a particular perfume and when I checked at the duty free shop in Muscat, Oman, the 100ml bottle was costing $100 and when I checked the duty free shop at Heathrow, the same 100ml perfume bottle was £39 which is considerably less than $100. Also those cheap premier planes models which are sold at Heathrow for £14.99 each are available online or in model shops for £10 each, so this duty free is not really duty free in every sense of the word.

As for airlines, Malaysia Airlines and Lufthansa World Shop also sell products without you having to fly with them.

Btw what's this about this 1:200 Air Namibia model you are talking about?



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Old 04-26-2013, 05:35 PM   #12
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Default Re: Airline shopping: Why not selling directly to homes as they do at planes?

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Originally Posted by mjabbasi View Post

Btw what's this about this 1:200 Air Namibia model you are talking about?
Thanks for the airline info!

As far as Air Namibia, oh I was just using that as an example...I would love to have an 1:200 Air Namibia, or any other airline that I have no 1:200 aircraft of, for that matter
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