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Old 12-08-2016, 05:43 AM   #1
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Default Experience with ARD Aviation retail direct?

Hi guys.

Let me know if somebody has / had negative buyer experience with the named die cast seller in title?

i ordered a model 2 weeks ago..it is still not shipped.

i wrote 3 messages..i did even a phone call..but nothing happen..

Thank you for your help.!

p.s. its not about paypal etc..i know i am secure about the money..its just about the seller. im very
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Old 12-08-2016, 07:50 AM   #2
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Default Re: Experience with ARD Aviation retail direct?

My own experience has always been top rate, I've only had to return an item once, the replacement sent quickly, without any argument. Hope that helps.

Neil.
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Old 12-08-2016, 08:13 AM   #3
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Default Re: Experience with ARD Aviation retail direct?

Thanks Neil for your post.

i really dont know what is happen there. its strange...in my opinion it is a serious seller and a big player in this market. but otherwise no responses to my messages..?!

have to wait what will happen in the next few days..

Best regards from Croatia.
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CROATIA AIRLINES - more than a comfortable flight

flown on : B722, B733, B735, B741, MD82, DC9-3, A310, A319, A320, Fokker 100, Avro RJ100, ATR 42-3, Dash 8 Q400, TU-134, TU-154M.
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Old 12-08-2016, 09:45 AM   #4
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Default Re: Experience with ARD Aviation retail direct?

I've ordered twice from them and had no problems. Only positive things to say about ARD.
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Old 12-08-2016, 11:04 AM   #5
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Default Re: Experience with ARD Aviation retail direct?

They are extremely busy at the moment. What model did you order? Perhaps it has not arrived yet, or sold out but they are expecting more in any day now?
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Old 12-08-2016, 11:12 AM   #6
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Default Re: Experience with ARD Aviation retail direct?

coincidence? i don't think so..

five hours after posting this thread..i've received a shipping update. Its shipped.!

really strange..but better now then never.! will see what is in the package..hope my ordered model. Will let you know!

until then..all the best and stay cool...all of you...die cast collectors out there
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CROATIA AIRLINES - more than a comfortable flight

flown on : B722, B733, B735, B741, MD82, DC9-3, A310, A319, A320, Fokker 100, Avro RJ100, ATR 42-3, Dash 8 Q400, TU-134, TU-154M.

Last edited by CTN-OU; 12-08-2016 at 11:27 AM.
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Old 12-08-2016, 11:26 AM   #7
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Default Re: Experience with ARD Aviation retail direct?

I ve ordered the Inflight 200 Boeing 747 SP Air Namibia. Bought on black Friday.

Very happy because it is my first B 747 SP. And for a great price.!

everything is possible..not in stock..etc.. but then should somebody notify me with a reason. i repeat: 3 messages have i sent to them..no response! This is not a very friendly costumer care. Sorry..
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CROATIA AIRLINES - more than a comfortable flight

flown on : B722, B733, B735, B741, MD82, DC9-3, A310, A319, A320, Fokker 100, Avro RJ100, ATR 42-3, Dash 8 Q400, TU-134, TU-154M.
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Old 12-08-2016, 02:21 PM   #8
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Default Re: Experience with ARD Aviation retail direct?

Good to hear you're order is on its way to you. I have the IF Syrian SP, a very nice model. Please post pics of your model when it arrives

Neil.
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Old 12-08-2016, 02:55 PM   #9
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Default Re: Experience with ARD Aviation retail direct?

Yes sure. Pics of the new b747 sp will be uploaded here.

Later then probably in a new thread pics of all my die cast models in 1 200 scale. (but have to see first where i should upload them) maybe Flickr or some similar site.

Byeeee.

Tomi
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CROATIA AIRLINES - more than a comfortable flight

flown on : B722, B733, B735, B741, MD82, DC9-3, A310, A319, A320, Fokker 100, Avro RJ100, ATR 42-3, Dash 8 Q400, TU-134, TU-154M.
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Old 12-08-2016, 05:02 PM   #10
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Default Re: Experience with ARD Aviation retail direct?

Quote:
Originally Posted by CTN-OU View Post
coincidence? i don't think so..

five hours after posting this thread..i've received a shipping update. Its shipped.!

really strange..but better now then never.! will see what is in the package..hope my ordered model. Will let you know!

until then..all the best and stay cool...all of you...die cast collectors out there
I very much doubt the staff at ARD even read this thread. They are probably too busy getting all the Black Friday orders out.
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Old 12-09-2016, 04:36 AM   #11
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Default Re: Experience with ARD Aviation retail direct?

I went up to the shop on Monday and they had hundreds of orders they were in the middle of processing. Still had time for a cuppa with them though. Really nice people.
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Old 12-20-2016, 07:03 AM   #12
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Default Re: Experience with ARD Aviation retail direct?

I regularly visit ARD and their staff are always excellent, very efficient and friendly. They are also a main dealer in diecast airliners, so are very busy dealing with telephone, internet and personal customers. Sometimes it takes a little patience but I have no complaints and can thoroughly recommend ARD.
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Old 12-20-2016, 10:06 AM   #13
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Default Re: Experience with ARD Aviation retail direct?

Probably you are right.

But my model is still not delivered...Will wait until Friday and see what will happen...

regards, Tomi
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Old 12-20-2016, 01:34 PM   #14
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Default Re: Experience with ARD Aviation retail direct?

Quote:
Originally Posted by CTN-OU View Post
Probably you are right.

But my model is still not delivered...Will wait until Friday and see what will happen...

regards, Tomi
If I'm not mistaken your home address would be Croatia and from what I can see on the net your postal service may not be the most reliable in the world. In fact when I sell on Ebay its one of the many countries I choose not to ship to. Nothing personal, just not worth the ***-ache.
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Old 12-20-2016, 02:28 PM   #15
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Default Re: Experience with ARD Aviation retail direct?

oh you must be one of them. nice to meet you.!

our post is good enough..believe me.

its your choice where do you wish to ship or not. i can live with that.

there are a lot real good sellers out there. sorry with that one i am not satisfied at all...

nothing personal..but we dont have to be in love
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CROATIA AIRLINES - more than a comfortable flight

flown on : B722, B733, B735, B741, MD82, DC9-3, A310, A319, A320, Fokker 100, Avro RJ100, ATR 42-3, Dash 8 Q400, TU-134, TU-154M.
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Old 12-21-2016, 04:03 AM   #16
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Default Re: Experience with ARD Aviation retail direct?

So.! finally arrives.!

it was just 4 days "on the trip" within Croatia after arriving the airport import facility .! if i would live in a bigger city it would be even delivered earlier..but i live in a small pittoresque village with just 200 inhabitants at the Adriatic sea..

soooo..Croatia post do a great job.!

at the end i am very happy with my first B747sp.!

best regards to all of you!

Tomi
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Experience with ARD Aviation retail direct?-media-share-0-02-05-a18081eb7072648e6b9db2cdab72f67d7b225bc1f21dc9bd644b84476b33016a-754acd2a-e1.jpg  
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flown on : B722, B733, B735, B741, MD82, DC9-3, A310, A319, A320, Fokker 100, Avro RJ100, ATR 42-3, Dash 8 Q400, TU-134, TU-154M.
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Old 12-21-2016, 05:58 AM   #17
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Angry Re: Experience with ARD Aviation retail direct?

after inspecting the model i have to report a problem.

This is my first B747sp ..but i know this plane has wing tips like longer antennas. and this is missing. ! that means it not new..even not as described.!

take a look at the attached pic how it should look like.

Sorry ARD..but this is not a good business..
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Experience with ARD Aviation retail direct?-if747sp0814.jpg  
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CROATIA AIRLINES - more than a comfortable flight

flown on : B722, B733, B735, B741, MD82, DC9-3, A310, A319, A320, Fokker 100, Avro RJ100, ATR 42-3, Dash 8 Q400, TU-134, TU-154M.
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Old 12-21-2016, 08:38 AM   #18
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Default Re: Experience with ARD Aviation retail direct?

Hi Do not know if this model is one of them, but some of these 747SP models came with screw on Antennas, witch are normally loose in the box.
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Old 12-21-2016, 09:41 AM   #19
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Default Re: Experience with ARD Aviation retail direct?

Hi Stevec..yes i saw the little holes at the wings end..usually for the antennas. but there are no antennas in the box.

Thank you for your help.

Tomi
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CROATIA AIRLINES - more than a comfortable flight

flown on : B722, B733, B735, B741, MD82, DC9-3, A310, A319, A320, Fokker 100, Avro RJ100, ATR 42-3, Dash 8 Q400, TU-134, TU-154M.
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Old 12-22-2016, 06:02 AM   #20
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Default Re: Experience with ARD Aviation retail direct?

G'day,

I suggest that your homeland customs have gone through the box and either broken the antenna or "lost" the antennas from within the box. This has happened with me and my own countries custom service. They often open parcels looking for contra-band and in the process damage the model.

I too have bought from ARD and have found their service to be brilliant, postal services and customs... not so much...
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Old 12-22-2016, 07:40 AM   #21
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Default Re: Experience with ARD Aviation retail direct?

Quote:
Originally Posted by make.me.laugh View Post
G'day,

I suggest that your homeland customs have gone through the box and either broken the antenna or "lost" the antennas from within the box. This has happened with me and my own countries custom service. They often open parcels looking for contra-band and in the process damage the model.

I too have bought from ARD and have found their service to be brilliant, postal services and customs... not so much...
Good day,

its strange i know. i wrote ARD about that, and the most strange thing is..no response.! Like my messages before.

Custom? Within EU? Here is no custom within European Union. UK is still in the EU until Brexit becomes official. They do probably sometimes open packages for a quick control, but the box was unopened.

I have no clue what is goin on..?!

Byee
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CROATIA AIRLINES - more than a comfortable flight

flown on : B722, B733, B735, B741, MD82, DC9-3, A310, A319, A320, Fokker 100, Avro RJ100, ATR 42-3, Dash 8 Q400, TU-134, TU-154M.
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Old 12-26-2016, 11:56 AM   #22
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Default Re: Experience with ARD Aviation retail direct?

Quote:
Originally Posted by stevec View Post
Hi Do not know if this model is one of them, but some of these 747SP models came with screw on Antennas, witch are normally loose in the box.
I have found ARD to respond to all enquiries in the past. Are you useing the pro forma for your enquiries under the "contact us" heading on the website page?
If indeeed it does have screw in antennae I am sure ARD will send you some when requested.
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Old 12-28-2016, 03:23 AM   #23
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Default Re: Experience with ARD Aviation retail direct?

Quote:
Originally Posted by spear.m View Post
I have found ARD to respond to all enquiries in the past. Are you useing the pro forma for your enquiries under the "contact us" heading on the website page?
If indeeed it does have screw in antennae I am sure ARD will send you some when requested.
i use the contact form direct from the ordered item site. where is all about the order..the tracking number..etc..

p.s. there is still no response...

never mind..i will forget all about and for me is this story gone.
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CROATIA AIRLINES - more than a comfortable flight

flown on : B722, B733, B735, B741, MD82, DC9-3, A310, A319, A320, Fokker 100, Avro RJ100, ATR 42-3, Dash 8 Q400, TU-134, TU-154M.
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Old 12-29-2016, 06:46 AM   #24
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Default Re: Experience with ARD Aviation retail direct?

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Originally Posted by CTN-OU View Post
i use the contact form direct from the ordered item site. where is all about the order..the tracking number..etc..

p.s. there is still no response...

never mind..i will forget all about and for me is this story gone.
I'm sorry to see you that you are disappointed and dissatisfied with the service from ARD. I know these people well, and they will want to put right any problems you experienced with your order. They are proud of their reputation I imagine. But please remember they have just experienced their busiest time of the year, and had Christmas holiday closures at the shop.

Because I know that their intentions would be to replace the missing part (subject to availability) I would be pleased to contact them on your behalf if you so wish. Please let me know if you would like me to do that.

I would like to add that they are not members of DAC and do not read this forum. Even if I were to send them a link I'm pretty sure they cannot open the link.

For you the story may be "gone" but your memory of the purchase is still alive so please allow me to find out for you if they are looking in to this problem.
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Last edited by Graham Bridges; 12-29-2016 at 06:48 AM.
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Old 01-10-2017, 05:09 AM   #25
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Thumbs down Re: Experience with ARD Aviation retail direct?

Quote:
Originally Posted by Graham Bridges View Post
I'm sorry to see you that you are disappointed and dissatisfied with the service from ARD. I know these people well, and they will want to put right any problems you experienced with your order. They are proud of their reputation I imagine. But please remember they have just experienced their busiest time of the year, and had Christmas holiday closures at the shop.

Because I know that their intentions would be to replace the missing part (subject to availability) I would be pleased to contact them on your behalf if you so wish. Please let me know if you would like me to do that.

I would like to add that they are not members of DAC and do not read this forum. Even if I were to send them a link I'm pretty sure they cannot open the link.

For you the story may be "gone" but your memory of the purchase is still alive so please allow me to find out for you if they are looking in to this problem.
After 4 messages, one phone call and open paypal case for a partial refund request... There is definitely no more hope.
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