Alvaro

I bought like 9 models from ARD.
I just received 5 of the 9. (So the price of 5 of the 9 were credited from my visa)
After 1-2 months I still did not received the other 4 ...
What should I do? Wait longer or what? Because I really want the boughten models, and I don't want to buy them on ebay because maybe ARD will send it to me and then I have the model twice and paid it also twice ...
Regards
Alvaro

__________________
Sabena (R.I.P)
Sobelair (R.I.P)
Sn Brussels (R.I.P Officialy since 25th march 2007)
NEW BELGIAN AIRLINER : Sn brussels + Virgin Express = Brussels Airlines



My Insane Collection

DIVORCED 1

Have you contacted them about the situation?

I would have thought that would be the first thing to do!

Alvaro

Well before buying the items, I mailed them 3x and they never replied, so I thought this would be the same situation ...

__________________
Sabena (R.I.P)
Sobelair (R.I.P)
Sn Brussels (R.I.P Officialy since 25th march 2007)
NEW BELGIAN AIRLINER : Sn brussels + Virgin Express = Brussels Airlines



My Insane Collection

Santos

They never replied to e-mails. I had problems with them and another folks here also had. Never more I will buy anything from them. Good luck, you will need.

__________________
Wish list in 1:400 scale:


1) BETA DC-8-70F (dedicated to Celso please)
2) PANAIR DO BRASIL DC-8 reg.# PP-PDS
3) VARIGLOG MD-11F & B727-100 / 200F
4) VARIG Caravelle
5) TRANSBRASIL 727-100
6) RIO-SUL 737-500 old colors


Thank you Aeroclassics for the VARIG Coronados!

1:200Freak

They haven't charged you yet for the other 4 so I don't think you should be expecting them in the first place.

ELY707

Why don't you just post the 4 models you want here and maybe you'll luck out.

__________________
Approaching model number 1300 and loving every minute of it!

Alvaro

Well the models should be :
Sabena Aero Classics Boeing 727-100
Sabena Aero Classics Boeing 747-200 (OO-SGB)
DHL A300 Herpa 1/500
TNT Herpa B747 OO-THA

The problem is, that they have my VISA number. So they can charge it when they want ...
That's what I am scared off...

__________________
Sabena (R.I.P)
Sobelair (R.I.P)
Sn Brussels (R.I.P Officialy since 25th march 2007)
NEW BELGIAN AIRLINER : Sn brussels + Virgin Express = Brussels Airlines



My Insane Collection

1:200Freak

Well in that case it appears you no longer want to get the models.

Alvaro

I DO want to get them, but now I'm waiting 2 months ... I cannot be waiting much more time ... BUT like I said, the models are 'bought' but not yet credited from my visa ... So they can send it in januari 2009 ... But then I maybe have already the models of ebay or something like that ...

__________________
Sabena (R.I.P)
Sobelair (R.I.P)
Sn Brussels (R.I.P Officialy since 25th march 2007)
NEW BELGIAN AIRLINER : Sn brussels + Virgin Express = Brussels Airlines



My Insane Collection

1:200Freak

I don't think anything can be considered bought if it has not been paid for already...in this case your visa has not been credited. If you definitely want to have this changed, then you should try and contact them, or have Visa make a stop payment on their account.

Alvaro

Well I will try to call them, and if that does not work I will make visa make a stop on them.
Thanks for the tip!

__________________
Sabena (R.I.P)
Sobelair (R.I.P)
Sn Brussels (R.I.P Officialy since 25th march 2007)
NEW BELGIAN AIRLINER : Sn brussels + Virgin Express = Brussels Airlines



My Insane Collection

Adrian

The problem is that the models you list either haven't been made yet, or are probably sold out, so that's why you haven't received them. There is NO SABENA Boeing 727-100 made yet!! If they are not available and you haven't been charged, what's the problem? They will only charge you when they are available and have shipped them.

__________________
Adrian

1/400th new mould wish list -
Vickers Viscount(DONE),Vickers Vanguard,Vickers VC-10(DONE),BAC One-Eleven 200/400(DONE),Armstrong-Whitworth Argosy,Bristol Britannia(DONE),De Havilland Comet 4/4B/4C(DONE),De Havilland Trident(DONE),Handley Page Herald,Avro 748,Bristol Freighter,Airspeed Ambassador,Avro York,Fokker F.28(DONE)Breguet 763 Deux Ponts,Tupolev Tu-104,Tupolev Tu-114,Ilyushin IL-14, IL-18,Convair 440(DONE),Douglas DC-4(DONE),Douglas DC-7, Canadair CL-44, Boeing Stratocruiser.

airParadigm.com

He's a very difficult buyer. Enough said.

__________________
I'm a little tired, a little wired and I think I deserve a little appreciation!

Santos

But there is the other side of the coin: they are a very difficult seller.

__________________
Wish list in 1:400 scale:


1) BETA DC-8-70F (dedicated to Celso please)
2) PANAIR DO BRASIL DC-8 reg.# PP-PDS
3) VARIGLOG MD-11F & B727-100 / 200F
4) VARIG Caravelle
5) TRANSBRASIL 727-100
6) RIO-SUL 737-500 old colors


Thank you Aeroclassics for the VARIG Coronados!

airParadigm.com

And two negatives don't make a postiive!

__________________
I'm a little tired, a little wired and I think I deserve a little appreciation!

GliderPilot

Aviation Retail Direct have always given me good service. There is an annoying nerd who is constantly trying to hack into their website and e-mail, so they often have computer problems. You might try to call them on the phone, I have always had a good result when phoning them.

Flitestar

Simply CALL Gary or Paul !

They are very busy and therefore do not reply to mails very often, but I am sure they read them as far as I have experienced.
ARD has always delivered a good service to me and I do order regularly.

As some of the other folks already said: they can only deliver when they receive the models by themselves - and sometimes it takes a little longer in comparison to continental Europe or vice versa.

Be patient Alvaro.

Alvaro

You guys don't get the point. I already reserved 9 planes and 5 are already paid. But the other 4 are reserved and I cannot cancel them. So now I MUST wait for the models, and this can be for a long period ... But I do not know the period. ...

__________________
Sabena (R.I.P)
Sobelair (R.I.P)
Sn Brussels (R.I.P Officialy since 25th march 2007)
NEW BELGIAN AIRLINER : Sn brussels + Virgin Express = Brussels Airlines



My Insane Collection

GliderPilot

We do get the point. Call them and they will sort something out for you.

Roarer

I pre - ordered something from them ages ago. I then forgot about it, so I had a nice surprise when it finally arrived!


Never had any problems with them, and also, when I was there at the shop (April), I noticed the young guy looking at DA.C on the computer, so they obviously must look on here from time to time.

The older guy with the beard wasn't really friendly (I assumed he was busy) but the young guy was, once I got talking, or more like, when I asked if they still had the Phoenix Thai 787 that was on special offer on the website. I got the last one apparently. I don't care that it has bent up 'flying' wings, it looks nice to me.

I never mentioned I was on DA.C though as I like a bit of anonynimity (or however you spell it).
I like people to say

'Who IS that guy??'

Not in a egotistical way though, I just like to blend into the background or just be 'that guy'.

__________________
'Up close, the Britten Norman Islander has the air of a relic from a bygone era, but it is precisely that.
Built in the '80s to a 1960s design, this is a plane that first turned up for work when Prime Minister Harold Wilson wore a Gannex raincoat and the first coat of paint was still wet on Coronation Street.
But when the daily remit is multiple short hops between tiny bumpy strips in a climate that flickers from the blustery to the apocalyptic, this sturdy little craft is hard to beat.'

DIVORCED 1

Roarer,

The older guy with the beard was Paul the owner. Salt of the earth and one of the nicest guys around. You must have caught him on an off day.

The younger guy sounds like Gary. Another helpful guy.

Roarer

Ok, thanks.

The young guy had really short shaved hair if that's any clue??

__________________
'Up close, the Britten Norman Islander has the air of a relic from a bygone era, but it is precisely that.
Built in the '80s to a 1960s design, this is a plane that first turned up for work when Prime Minister Harold Wilson wore a Gannex raincoat and the first coat of paint was still wet on Coronation Street.
But when the daily remit is multiple short hops between tiny bumpy strips in a climate that flickers from the blustery to the apocalyptic, this sturdy little craft is hard to beat.'

win_arc

I bought many models from ARD (civilian and military), don't have any problems, quickly shipping. I emailed to them for ask the Emirates model, but they still not reply, maybe will call them 2morrow.
Alvaro: If they don't charge ur credit, try to buy it from another retailer, I think they will not charge u, even if they do, u can refund this model.

Alvaro

To make this clear to all off you, I never said that ARD did a bad service ...
And I will call them and solve this.
Thank you all for the help, tips and suggestions

__________________
Sabena (R.I.P)
Sobelair (R.I.P)
Sn Brussels (R.I.P Officialy since 25th march 2007)
NEW BELGIAN AIRLINER : Sn brussels + Virgin Express = Brussels Airlines



My Insane Collection

mjabbasi

I know both Gary and Paul and both are very nice. Paul was on the phone the last time I was there and he told someone that unless and until they receive the respective model in stock they never charge the customers card so the chances are they did not receive the models you h