I've also had problems with items not arriving. My order number:
000304 Phoenix 1/400 Virgin Atlantic B747 "Harry Potter" Colours £35.06.
I recieved an email from Jetspro on August 25th saying item had been dispatched. Please contact me at email@example.com if you have anymore information. I will looking forward to hearing from you.
I've also the problem that some orders never arrived.
Order Numbers are :
000305 4 models for 168,75 GBP
000312 1 model for 63,16 GPB.
The money was taken but no goods have been sent.
Is there a chance that you can help me or should I go to police.
It will be a little difficult because I'm from Germany but I'll do it.
On 22nd and 25th of August I got an email that the parts have been shipped, but since then I have heard nothing.
I sent already two mails to JetsPro but heared nothing at all.
Please cont<act me under firstname.lastname@example.org.
It qould be nice to hear your opinion.