B_Cal

Dear DAC team,

In light of the issues that DAC customers are having with replica miniatures, could you post a direct link from this thread here

http://www.diecastaircraftforum.com/...tml#post588065

to this thread here

http://www.diecastaircraftforum.com/...iniatures.html

The fact they are posting is the “preferred retailers” might be misleading, given the recent track record as witnessed by DAC forum members

Thanks

B_Cal

B_Cal

As now action seems to be taking place on this - simple question what is meant by a "preferred retailers" in the context of DAC?

It would appear to be as simple as having a DAC forum membership and having a retail operation - irrespective of anything else like customer satisfaction

B_Cal

n1786b

A preferred retailer is a retail business which has entered into an advertising agreement with DAC and Wings900. This agreement allows the retailers to post in a dedicated forum, run banner ads, and offer special discounts for the length of one year.

After this, the deal is renewed by both parties. Even if we do not appreciate you sarcasm, we are monitoring the situation and will take this into account when this particular partnership comes up for renewal.

The Wings900 family of web sites cannot in any way be held responsible for retailer service. We do not have any commercial ties with any retailer besides what is outlined above - be it a preferred retailer or advertiser. Customer service issues of any particular retailer are not our responsibility, yet we do allow you to post issues on this forum.

- n1786b

B_Cal

Thank you for the comprehensive explanation of "preferred retailer" status.

I understand the need to generate revenues in order that we can enjoy the DAC forums and as you say we are all in a position to provide customer feedback on any retailers.

Let's just hope that Replica Miniatures start to redeem themselves and provide good customer service in the future.