Buying from FlyingMule? Think again.

Imperial_Guard · 09-29-2006, 05:36 PM

Hello folks,

I would like to appologize for starting my very first post in this forum like this:
I've been collecting diecast military aircraft and AFV's for a few years and it proved to be a hard habbit to kick. Especially, when I saw a Gaincorp diecast Su-33 (not available in Canada) on flyingmule.com, I just couldn't resist the temptation and bought one from them. After receiving it after 10 days, I opened the box. It came with a yellow sheet indicating that it passed damage inspection. It was a beautiful aircraft, but...where is the instrument panel?

So I quickly did some search and confirmed that it should have an instrument panel. As obsessed with detials as I am, I just couldn't get over the missing instrument panel. Then I emailed the sales at flyingmule.com, asking for a product exchange/refund or whatever (I attached a picture the cockpit). Two business days went by without reply, so I emailed them again two days ago just to see if they had anything to say about it. I never had a reply from them. I know I could be a picky customer. But I'm just not impressed with how they passed inspection on an obviously flawed product and paid no attention to a lowly customer.

I don't think I'll ever buy anything from flyingmule.com. And I'd like to give you guys a warning: what happened to me could happen to you.

Anyways, sorry about the long post. If you know any trust-worthy retailer, please let me know. I may kick the seller, but never the hobby.

samee380 · 09-29-2006, 05:54 PM

i bought 4 dragon wings emirates from them and they were great. sorry to hear this but keep contacting them dont give up. maybe check your email spam folder as that happened to me once. it could be in there

but good luck

Agent X20 · 09-29-2006, 06:52 PM

I have had no problems when dealing with the Mule (I have had emails go adrift though...) I would either e-mail them again or put a quick call out... as that is unlike Martin...

airParadigm.com · 09-29-2006, 08:14 PM

I agree with the last two sentiments, try and give him a call or send a couple additional emails I recently put an order for over half a dozen models and the transaction was completely flawless. You probabaly just got a dud model that got overlooked and are just having some mis-communication issues.

Imperial_Guard · 09-30-2006, 04:27 AM

Aight. Thanks folks.
I don't have any reply that ended up in the junk box, but I'll keep contacting them.

PH-LKK · 09-30-2006, 05:13 PM

I'd try the telephone too. Sometimes they get a little back-logged with their email, but I can assure you that they are a friendly lot and would never intentionally blow you off.

Tom Rudisch · 10-01-2006, 05:42 PM

I Have Ordered From Him Many Times And Never A Problem Only At This End With The Post Office>good Luck

Imperial_Guard · 10-06-2006, 02:45 AM

Finally had contact with Flyingmule and the problem is getting resolved. I'm quite satisfied with their attitude. I will certainly buy stuff from them in the future.

strikeforce · 10-06-2006, 05:26 PM

Outstanding service!! I have purchased f-86's f-15 and f-16 They get stuff to me in Canada cheaper and faster than any other dealer in North America

09-29-2006, 05:36 PM	#1
Imperial_Guard Junior Collector Join Date: Sep 2006 Location: 15min from YVR Age: 28 Posts: 9	Buying from FlyingMule? Think again. Hello folks, I would like to appologize for starting my very first post in this forum like this: I've been collecting diecast military aircraft and AFV's for a few years and it proved to be a hard habbit to kick. Especially, when I saw a Gaincorp diecast Su-33 (not available in Canada) on flyingmule.com, I just couldn't resist the temptation and bought one from them. After receiving it after 10 days, I opened the box. It came with a yellow sheet indicating that it passed damage inspection. It was a beautiful aircraft, but...where is the instrument panel? So I quickly did some search and confirmed that it should have an instrument panel. As obsessed with detials as I am, I just couldn't get over the missing instrument panel. Then I emailed the sales at flyingmule.com, asking for a product exchange/refund or whatever (I attached a picture the cockpit). Two business days went by without reply, so I emailed them again two days ago just to see if they had anything to say about it. I never had a reply from them. I know I could be a picky customer. But I'm just not impressed with how they passed inspection on an obviously flawed product and paid no attention to a lowly customer. I don't think I'll ever buy anything from flyingmule.com. And I'd like to give you guys a warning: what happened to me could happen to you. Anyways, sorry about the long post. If you know any trust-worthy retailer, please let me know. I may kick the seller, but never the hobby.

09-29-2006, 05:54 PM	#2
samee380 Master Collector Join Date: May 2006 Location: Newcastle upon Tyne Age: 19 Posts: 845	i bought 4 dragon wings emirates from them and they were great. sorry to hear this but keep contacting them dont give up. maybe check your email spam folder as that happened to me once. it could be in there but good luck __________________ Models For Sale: http://www.diecastaircraftforum.com/modeldatabase/mycollection/sale-4607.html Email me samee380@aol.com

09-29-2006, 06:52 PM	#3
Agent X20 Insane Collector Join Date: Apr 2005 Location: UK Posts: 1,332	I have had no problems when dealing with the Mule (I have had emails go adrift though...) I would either e-mail them again or put a quick call out... as that is unlike Martin... __________________ Agent X20

09-30-2006, 05:13 PM	#6
PH-LKK Centaurus Join Date: Aug 2002 Location: Fairfax, VA Age: 41 Posts: 574	I'd try the telephone too. Sometimes they get a little back-logged with their email, but I can assure you that they are a friendly lot and would never intentionally blow you off. __________________ "I know you believe you understand what it is you think I said, but I am not sure you realize that what I said is not what I meant." - RMN My Collection · My Wish List · My "Dream" List Models for Sale or Trade

10-06-2006, 05:26 PM	#9
strikeforce Junior Collector Join Date: Jun 2005 Location: British Columbia Posts: 19	Flying Mule. Outstanding service!! I have purchased f-86's f-15 and f-16 They get stuff to me in Canada cheaper and faster than any other dealer in North America

09-29-2006, 08:14 PM	#4
airParadigm.com Got Koalas? Join Date: Jan 1999 Age: 22 Posts: 5,245	I agree with the last two sentiments, try and give him a call or send a couple additional emails I recently put an order for over half a dozen models and the transaction was completely flawless. You probabaly just got a dud model that got overlooked and are just having some mis-communication issues.

09-30-2006, 04:27 AM	#5
Imperial_Guard Junior Collector Join Date: Sep 2006 Location: 15min from YVR Age: 28 Posts: 9	Aight. Thanks folks. I don't have any reply that ended up in the junk box, but I'll keep contacting them.

10-01-2006, 05:42 PM	#7
Tom Rudisch Junior Collector Join Date: May 2005 Location: Toronto Posts: 30	I Have Ordered From Him Many Times And Never A Problem Only At This End With The Post Office>good Luck

10-06-2006, 02:45 AM	#8
Imperial_Guard Junior Collector Join Date: Sep 2006 Location: 15min from YVR Age: 28 Posts: 9	Finally had contact with Flyingmule and the problem is getting resolved. I'm quite satisfied with their attitude. I will certainly buy stuff from them in the future.

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