Quote:
Originally Posted by L-1011-Heavy
BTW Todd If You Treat Your Customers Like This Do You Think They Will Buy Furniture From You?
You Believe The People In This Hobby Are Different Because They Are Addicted?
A Wise Man Once Said, "The Minute You Believe You Are Worth Too Much, You Are Not Worth One Penny"
People Have Different Tolerance Levels. Collectors Only Respond Negatively To The Negative Things They See, Hear & Read.
You Have Been A Huge Part Of That Negativity.
To Be Truthful & Fair, I Have Been Too, But Unlike You, Not Towards PEOPLE Towards STUPID MODELS.
I Have Been In All Kinds Of Business Since Childhood. Retail, Wholesale, Hotel, Studio... All Sorts.
One Common Denominator. Treat Your Customers Well, Take Their Crap, Modify Your Business Model, Succeed.
Treat You Customers Like Garbage, See Immediate Results.
Addicted Collector Or Not, Everyone Has A Tolerance Level.
This Is Why People Go.
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Very large companies hire focus groups to view and test their products. Feedback is gained and improvement occurs. Every time I attend a movie at the local theater I receive an email from them shortly thereafter, they seeking my opinion on how I found the service, the prices, and how clean was the theater. Customer feedback is most valuable to any business.
Where you the collector might be better served is to continue to provide your unsolicited feedback to both the manufacturer and to the retailer, who will in turn convey your collective feedbacks to the distributor or beyond. The manufacturer should welcome this stream of information if, as you suggest, he wishes to both grow and to improve is product offering.
Peewee