flaps

Onmark International

Issue, followed a link from The Model Hangar for free shipping on 1st order. Of course the 1st issue, not clear was amount needed for free shipping. I had like $70.00 worth and it was not enough, $100.00 was the minimum, so I added more models just to avoid the shipping cost, rather get a model than pay $12.00 for shipping. It did not say this before you start ordering and on the link on the forum, just free shipping for new customer 1st order.

Issue 2 : I get an email they dont have all the models in stock so I need to pay shipping or add more models. The order was now only 80.00 due to some models being sold out, so I ask them to honor it since it was not my fault they did not have everything and the ad was not clear anyway on the 1st time buyer free shipping, they do not honor this and I had to add more, ended up being $100.00, got the free shipping. Lets be clear this was the main reason I tried them out and some ok deals on some older FM 1/100.

Issue 3: The order shows up, most boxes look like they have been handled rough before being packed, One is broken badly, but the outer box is perfect and it is see through so they musta known when they packed it. Two more models are broken as well , one a prop which they must have also noticed in its clear packing and one a gear issue, may have come off during shipping on the 3rd damaged item.

I write them, ask for a refund for the completely broken model and only a $5.00 refund for the two others, I offer photo proof and an easy way to solve the issue. I am only looking for a $16.00 total refund to make things kinda ok in my mind.

They write me back and say I need to ship the three models back and then they will issue a refund, but I must pay the shipping, I cant even believe it, The whole reason I ordered was the BS offer for new customer free shipping, they knew or should have known from the condition of these boxes that there could and were issues with some of these, unless they packed them with there eyes closed, you could not miss the Alpha Jet with a complete broken off wing and nose, in its clear box???

I am going to go to my credit card company and dispute the whole sale.

I have never done this before in my life, But I can not take crappy vendors like this doing whatever they want to the customer and having an attitude the whole time.

Not in any of there emails to me did they ever take the blame or offer to help in any reasonable way. I will never buy from them ever again and I will tell anyone who will listen my story of dealing with OMI.

I have dealt with many great dealers like The Flying Mule and MilitaryAirPower.com and never ever had any issues, that they did not bend over backwards to take care of, My collection must be in the $3000.00 or more spent range. But mark my word OMI will never get another penny from me.

Too make things even worse, the Model Hangar Forum which I used to love, banned me for trying to tell the other collectors on there about this lousy treatment of a customer by Onmark, they must get a juicy kickback on sales or something?

Flaps