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hugo · 03-14-2007, 01:21 PM

Hi Lollo

Sorry to hear of the problem but it may well be that the parcel is sitting in what is called a "dead letter office" somewhere in the postal network in Italy. In the old days parcels would be returned to sender if they couldn't be delivered - now unless you have given specific instructions to get the parcel returned and AGREE to pay return postage nothing is done and it just sits there. This seems to be happening a lot in Italy and packets don't get through. Unless insurance is part of the purchase price everybody loses. As this parcel WAS insured UML can claim and get a refund from the HKG Post Office - but it can take a few months!

03-14-2007, 01:21 PM	#3
hugo Master Collector Join Date: Jan 2003 Location: Channel Islands Posts: 920	Re: Problem with a seller... Hi Lollo Sorry to hear of the problem but it may well be that the parcel is sitting in what is called a "dead letter office" somewhere in the postal network in Italy. In the old days parcels would be returned to sender if they couldn't be delivered - now unless you have given specific instructions to get the parcel returned and AGREE to pay return postage nothing is done and it just sits there. This seems to be happening a lot in Italy and packets don't get through. Unless insurance is part of the purchase price everybody loses. As this parcel WAS insured UML can claim and get a refund from the HKG Post Office - but it can take a few months!