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Faulty JetX Qantas Q400 model

Faulty JetX Qantas Q400 model

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Old 04-06-2008, 08:16 PM   #1
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Default Faulty JetX Qantas Q400 model
Hey guys

I recently bought a JetX Qantas Q400 model from KSO Airline Models and I was shocked to find out that the props, landing gear and horizontal stabliizer were broken off. Also, an antenna which was supposed to be on the top of the fuselage is also missing. I've tried contacting KSO but they dont seem to reply my email. Has anyone encountered this problem too?
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Old 04-07-2008, 02:19 PM   #2
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Default Re: Faulty JetX Qantas Q400 model
I had the same exact problem. They were prompt in sending me a replacement at no charge.
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Old 04-07-2008, 06:24 PM   #3
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Default Re: Faulty JetX Qantas Q400 model
that's very bizare... i always loved dash-8s/Q400s too bad they dont have any in any livery that really appeals to me
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Old 04-11-2008, 01:49 AM   #4
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Default Re: Faulty JetX Qantas Q400 model
Wow. I didn't know that these models had this problem. I guess I was really lucky that mine caem in one piece.

Maybe this is a "crash-landing" version??? JK

I love this model. Can't wait for a SAS to be released!

aViatOr
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Old 04-11-2008, 08:02 AM   #5
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Default Re: Faulty JetX Qantas Q400 model
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I love this model. Can't wait for a SAS to be released!
porter airlines for me!
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Old 04-11-2008, 12:31 PM   #6
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Default Re: Faulty JetX Qantas Q400 model
Can you post pics of the broken model? Just wanna c wat it looks like
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Old 04-24-2008, 03:16 PM   #7
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Default Re: Faulty JetX Qantas Q400 model
I had this same problem. The plastic cover on top squishes the blades and that is how they bend. I had the same thing happen to one I bought recently.
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Old 04-29-2008, 03:28 AM   #8
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Default Re: Faulty JetX Qantas Q400 model
Hey guys, I received the replacement today and unfortunately, the prop is broken and the landing gear twisted. KSO has since closed down. Will it be possible for me to contact Jet-X with regards to a replacement?
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Old 04-29-2008, 04:37 PM   #9
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Default Re: Faulty JetX Qantas Q400 model
With all these problem I think the faulty is JetX.
THey must rework their quality products and get an efficient quality controllers.
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Old 05-01-2008, 09:41 PM   #10
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Smile Re: Faulty JetX Qantas Q400 model
Quote:
Originally Posted by johnrico
Hey guys, I received the replacement today and unfortunately, the prop is broken and the landing gear twisted. KSO has since closed down. Will it be possible for me to contact Jet-X with regards to a replacement?
I have experienced contacting DW's "customer services" for request some replacments and got a good response. Try the following links and get some help there

Dragon Care - Global Access Service System
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Old 05-01-2008, 10:07 PM   #11
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Default Re: Faulty JetX Qantas Q400 model
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Originally Posted by chen1681
I have experienced contacting DW's "customer services" for request some replacments and got a good response. Try the following links and get some help there

Dragon Care - Global Access Service System
He emailed and demaded a replacement model. We do not stock replacement models. We kindly offered, at our cost, to ship out replacement parts free of charge. Instead we got a nasty email demanding a replacement model and anything less is unacceptable.

Therefore he'll get nothing.

As a side note - all future Q400 models have all new blister pack designs (that was a design flaw) starting with the South African Q400.
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Old 05-11-2008, 03:43 PM   #12
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Default Re: Faulty JetX Qantas Q400 model
well I've ordered one Qantas Q400 and I hope it arrives in good shape !
Just to know that it may be damaged sends shivers down my spine, and
I don't know if I'll be able to sleep !
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