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Old 04-25-2015, 09:14 PM   #1
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Default Waffle Collectibles....

I am normally not the one who would ever want to take personal matters public, however, I feel that everyone on here needs to see this. I received 2 blatantly damaged models from Waffle, so I ask to return them for a refund and I get called ridiculous for expecting my models to checked for things like a chunk of the wing missing on my AA 787. After spending $30 to ship the 2 models back this is what I get on my refund.

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Old 04-25-2015, 09:21 PM   #2
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Default Re: Waffle Collectibles....

Isn't Waffle a professional company?

Doesn't look like it by the note from them. If they are on here they can't call me wrong because the evidence is right there
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Old 04-25-2015, 09:24 PM   #3
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Default Re: Waffle Collectibles....

Quote:
Originally Posted by BPanio View Post
Isn't Waffle a professional company?

Doesn't look like it by the note from them. If they are on here they can't call me wrong because the evidence is right there
I thought the same about Waffle until this order, I have some emails to share too if you would like further evidence.
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Old 04-25-2015, 09:54 PM   #4
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Default Re: Waffle Collectibles....

Another Waffle Collectibles satisfied customer...

The stuff I've read on DAC about this seller is incredible.

Won't be long before we get his side of the story (insults included )

Stay tuned....

EDIT: AAFan, type Waffle in the search function and have a good read!

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Old 04-25-2015, 10:09 PM   #5
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Default Re: Waffle Collectibles....

So you returned the models and only got a partial refund?
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Old 04-25-2015, 10:10 PM   #6
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Default Re: Waffle Collectibles....

I returned 2 of the 4 models because those were the damaged models, so as I would expect be refunded me just for those models.
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Old 04-25-2015, 10:16 PM   #7
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Default Re: Waffle Collectibles....

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I returned 2 of the 4 models because those were the damaged models, so as I would expect be refunded me just for those models.
I see. From what I've read, Waffle can be a stickler on his returns policy. Some of his sales are as-is/no returns and whatnot so you have to read the fine print before purchasing. Were these models damaged during shipping or were they factory defects? Not that it matters, both should qualify for returns...
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Old 04-25-2015, 10:27 PM   #8
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Default Re: Waffle Collectibles....

So let's see here, the buyer stated the items had defects. The buyer was told to send the items back for an exchange on April 14th , however by the time he received the reply he had already ordered replacements from another competitor. He then wanted to lecture me on how I should inspect every single 1:200 model I ship out. He was then told to return the models and he would be granted a full refund. He received his refund within a matter of hours upon his return of the items. I have little time for self righteous spoiled brats that think that they can just spend daddy's money and think they are king of the world. So the lesson here is there was a problem with the model, he was granted an exchange, which he refused. Then he was granted a refund, received his refund upon return of the models and within a matter of hours of a return, but he can't handle the same BS he dishes out. Go ahead and whine... last I checked I've shipped out over 2,500 models this month so far so I must be doing a horrible job... I wonder if you ask Amazon to inspect every single item they ship out too?
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Old 04-25-2015, 10:37 PM   #9
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Default Re: Waffle Collectibles....

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last I checked I've shipped out over 2,500 models this month so far
What's your markup ???
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Old 04-25-2015, 11:02 PM   #10
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I'll throw in my two cents...I have had only good experience with michael at waffle collectibles...after dozens and dozens of orders over the years. Ill admit I have returned models I wish I didn't order on rare occasions with the understanding that there is a restock penalty. But recently I had an order I had made months ago only to decide it didn't fit my criteria, the models had not been sent or arrived I requested a credit for another set of models that did fit my criteria and he was gracious enough to not penalize me for the credit as long as I rollover to another purchase. His pricing is fair and selection very good as long as you follow the rules and regulations and most important order early.
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Old 04-25-2015, 11:12 PM   #11
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Default Re: Waffle Collectibles....

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Originally Posted by waffle View Post
So let's see here, the buyer stated the items had defects. The buyer was told to send the items back for an exchange on April 14th , however by the time he received the reply he had already ordered replacements from another competitor. He then wanted to lecture me on how I should inspect every single 1:200 model I ship out. He was then told to return the models and he would be granted a full refund. He received his refund within a matter of hours upon his return of the items. I have little time for self righteous spoiled brats that think that they can just spend daddy's money and think they are king of the world. So the lesson here is there was a problem with the model, he was granted an exchange, which he refused. Then he was granted a refund, received his refund upon return of the models and within a matter of hours of a return, but he can't handle the same BS he dishes out. Go ahead and whine... last I checked I've shipped out over 2,500 models this month so far so I must be doing a horrible job... I wonder if you ask Amazon to inspect every single item they ship out too?
I find it very offensive that you think that I just freeload off my father. I work developing assets for video games as well as hold a position in the moderation and customer service sectors for a simulation game. No matter what the situation is, it's better to help out the customer and maintain a professional composure.

The reason I ordered from a competitor was because I sent 3 emails on 4/10, 4/12 and 4/14 before I got a response from you guys about my issue, so I thought at that point I was being ignored. I did not want to miss out on the models so I ordered replacements so I had at least one of each model in good condition worst case.

In regards to Amazon checking everything, just recently I did receive a defective part for a client project and they promptly sent me a replacement part free of charge and apologized for my inconvience rather than calling me rediculous.
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Old 04-25-2015, 11:29 PM   #12
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Default Re: Waffle Collectibles....

Never had a problem with Waffle, and I've been a customer of his since before he started Waffle Collectibles. Follow directions, don't get snotty, and all will be cool.
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Old 04-25-2015, 11:44 PM   #13
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Default Re: Waffle Collectibles....

Seinfeld had a vendor that sold soup and either you played by his rules or went elsewhere. Now wee seem to have one for diecast. No diecast for you!!

As with models I like, I use my wallet to support vendors who show they have good customer service - ie dont bill until shipped, no restocking fee, no cancellation fees, timely responses to emails etc. Aikens, Diecast Airplane, Adamjets, the Mule, ARD, Flying Tigers [all of which I have used without issue] to name a few are all out there and viable sources.

Lastly as Waffle itself says: "DON'T SUPPORT ... NAZISM!!!"
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Old 04-26-2015, 12:17 AM   #14
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Default Re: Waffle Collectibles....

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Lastly as Waffle itself says: "DON'T SUPPORT ... NAZISM!!!"
Yeah, I always wondered about that sig line.
Perhaps a deliberate attemtp to be controversial...it's rather stupid really.
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Old 04-26-2015, 09:30 PM   #15
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Default Re: Waffle Collectibles....

I had terrific customer service from Michael. On of my models arrived damaged. He sent a replacement part which was also damaged so he said would do an exchange. He was and had always been professional with me.
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Old 04-26-2015, 09:50 PM   #16
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Default Re: Waffle Collectibles....

Michael has never done anything to me. I met him at the big Portland show a couple of years ago. I was after the Gemini AS B737-900 Disney. He said he had one,but not with him. We agreed on a price (totally fair). It was in the mail the second he got home and I had it a few days later. I have also done several trades with him,that worked out well for both of us.
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Old 04-27-2015, 03:44 AM   #17
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Default Re: Waffle Collectibles....

Good ole Waffle lol, his attitude definitely is very entertaining when you're watching from the sidelines! Thankful for much better options out there.
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Old 04-27-2015, 06:29 AM   #18
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Talking Re: Waffle Collectibles....

Looking at the note on that PayPal partial refund, I see the old 'personality plus' is still hard at work.
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Old 04-27-2015, 08:49 AM   #19
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Default Re: Waffle Collectibles....

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So let's see here, the buyer stated the items had defects. The buyer was told to send the items back for an exchange on April 14th , however by the time he received the reply he had already ordered replacements from another competitor. He then wanted to lecture me on how I should inspect every single 1:200 model I ship out. He was then told to return the models and he would be granted a full refund. He received his refund within a matter of hours upon his return of the items. I have little time for self righteous spoiled brats that think that they can just spend daddy's money and think they are king of the world. So the lesson here is there was a problem with the model, he was granted an exchange, which he refused. Then he was granted a refund, received his refund upon return of the models and within a matter of hours of a return, but he can't handle the same BS he dishes out. Go ahead and whine... last I checked I've shipped out over 2,500 models this month so far so I must be doing a horrible job... I wonder if you ask Amazon to inspect every single item they ship out too?
A good seller would, regardless of how big and how many orders they fulfill. Plus you are just pissed that he wanted his money back because he went to a competitor. If you want customers to return you gotta treat them with respect no matter how much disrespect you get from them. These models ain't cheap and I assume this guy buys often from you. That's thousands of dollars a month. Do you really want to lose that?
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Old 04-27-2015, 10:26 AM   #20
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Default Re: Waffle Collectibles....

From wikipedia: "waffle words have about as much meaning as the noise made by a dog barking."
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Old 04-27-2015, 11:57 AM   #21
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Default Re: Waffle Collectibles....

I have to say I read about Waffles before I placed any orders, but I have ordered from him several times and everything went well. I did order a couple of times from the Collection Sale section (models are As Is), and one model was practically mint, and the other just had a little scratch and was very acceptable to me.
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Old 04-27-2015, 12:10 PM   #22
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Default Re: Waffle Collectibles....

I've been buying from Michael for years now and I've never had any problems. His prices are GREAT, he ships quickly, and he has always provided replacement models or shipped spare parts when something is broken. You can pick up items on his sales that have prices that are unbeatable anywhere else. You can also find items that have been sold out for a long time everywhere else too. Just remember, there are conditions on all sale items, so you should read and understand them before you buy.

Just follow the rules and you will get great prices and great service. I think Michael pretty much runs his business by himself, so if there is a problem, keep your message professional and give him a chance to answer your e-mail.
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Old 04-27-2015, 12:16 PM   #23
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Default Re: Waffle Collectibles....

I will defend Michael on this one. From some of the correspondences I have seen, there are some pain in the azz collectors. I have been buying from him for years, and never had an issue, and if I did, he was always good to me.. Perhaps it is the way that I addressed the situation? Stayed humble, not entitled... not saying you are, but there are two sides to every story.

Last edited by IflyHA; 04-27-2015 at 02:14 PM.
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Old 04-27-2015, 12:58 PM   #24
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Default Re: Waffle Collectibles....

I don't post often, but will now. I too have never had an issue with any of my numerous purchases from Michael. Prompt ship, good prices, and well packaged.

I'm not implying it's the case here, but having a spouse who's been in new car sales for almost 20 years, I have learned from her experiences there are many customers who can be complete arse-holes, pricks, and just plain unreasonable idiots.
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Old 04-27-2015, 05:21 PM   #25
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Default Re: Waffle Collectibles....

Never had a problem with Waffle at all. Just an FYI to the OP, I usually give someone a week to reply back. I figure that is plenty of time just in case they are out of the office, sick, on vacation, etc.

After that, I send another note and if they don't respond in a couple of days of that, I assume they are blowing me off and then I go scorched earth.
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Old 04-27-2015, 05:28 PM   #26
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Default Re: Waffle Collectibles....

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I'm not implying it's the case here, but having a spouse who's been in new car sales for almost 20 years, I have learned from her experiences there are many customers who can be complete arse-holes, pricks, and just plain unreasonable idiots.
I have personally dealt with a lot of irate people so I know what it is like. I feel my emails were quite reasonable and not worthy of the response I got. If you'd like to see the emails I sent I would be more than happy to post them.
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Old 04-27-2015, 05:52 PM   #27
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No need. We get it. You're upset with how you were treated. You got your refund... let's move on.
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Old 04-27-2015, 06:20 PM   #28
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Yup, I agree. I think it is time to move on.
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Old 04-27-2015, 07:16 PM   #29
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Default Re: Waffle Collectibles....

I understand your pain. Several years ago, I ordered a 1:100 SkyMarks Supreme KLM B737 from him. Months went by without receiving the model, so I contacted him about either allowing me to order another model instead or receiving a refund. I was called every name in the book, and he went on to tell me that he does not cancel orders with his supplier. I contacted SkyMarks directly to see if the model was ever going to be restocked. They told me it was on backorder indefinitely. I forwarded their message to him and more name calling from him. He refunded half of the purchase price and of course, as you may have guessed, the model is no longer available. IMO, he should have refunded the full purchase price if the model is no longer available.
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Old 04-27-2015, 09:28 PM   #30
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Recently Michael announced fulfillment of his 50,000 transaction. He must be doing most things right or he would not be in business. Undoubtedly he is not perfect and he has little tolerance for people who whine at him. To his credit, his service and prices are good and he will work with you. I have had only a few issues and he resolved them. His policies are on his site and if someone does not like them, they do not have to buy from him, but he is pulling no surprises on buyers. He remains one of my go-to sellers.
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Old 04-28-2015, 12:32 AM   #31
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Old 04-28-2015, 07:10 AM   #32
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Never mind the popcorn mate you should break out a....




This forum has plenty of evidence as to why I wouldn't give this dealer a cent of my business
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Old 04-28-2015, 08:45 AM   #33
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Never mind the popcorn mate you should break out a....




This forum has plenty of evidence as to why I wouldn't give this dealer a cent of my business
I buy strictly from Nick.
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Old 04-28-2015, 11:35 AM   #34
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Everything you read on the internet is true too. 25001 sales and 24999 returns also is 50,000 transactions. Clearly, he has his supporters and detractors. Make an informed but your own decision on who to buy from and what to buy.

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Recently Michael announced fulfillment of his 50,000 transaction. .
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Old 04-28-2015, 01:03 PM   #35
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Another one of these threads?? I used to be one of those naive collectors that stated "I never had a problem". "Great prices and service". " Fantastic selection of models".
And then we hit a speedbump and the foul mouthed Michael attacked yet another customer.
But there are always 2 sides to every story...he said, she said. The she being Michael of course because I really don't know any male that would have so many conditions, fine print, rules and regulations on buying a $35 toy model!
I moved on and found suppliers that are even better than him. Better prices, great selection and most of all respect and appreciate my business.
We all know that ATC is a hectic job. Try leaving your stress at work. Garanteed your 50,000 orders would have been alot higher had you acted like a true businessman.
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Old 04-28-2015, 01:10 PM   #36
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Another one of these threads?? I used to be one of those naive collectors that stated "I never had a problem". "Great prices and service". " Fantastic selection of models".
And then we hit a speedbump and the foul mouthed Michael attacked yet another customer.
But there are always 2 sides to every story...he said, she said. The she being Michael of course because I really don't know any male that would have so many conditions, fine print, rules and regulations on buying a $35 toy model!
I moved on and found suppliers that are even better than him. Better prices, great selection and most of all respect and appreciate my business.
We all know that ATC is a hectic job. Try leaving your stress at work. Garanteed your 50,000 orders would have been alot higher had you acted like a true businessman.
His rules exist because of learning from customer behavior... It is not like he pulled them out of his azz. Having known Michael both personally and professionally, I can say with complete confidence that those who have ill-willed remarks are people who addressed the situation poorly. Those who asked for a tracking number while paying the least amount possible for shipping, or those who want a refund because one wheel does not spin at the same speed as the others... I have seen some pretty petty reasons to return models, and can understand the frustration when you have a small percentage of collectors who just do not understand that no model is perfect.

These waffle threads are beating a dead horse. We just need to move on, it is what it is.
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Old 04-28-2015, 06:35 PM   #37
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Another one of these threads?? I used to be one of those naive collectors that stated "I never had a problem". "Great prices and service". " Fantastic selection of models".
How is being a satisfied customer a "naive collector"? What a ridiculous statement.
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Old 04-28-2015, 07:17 PM   #38
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Another one of these threads?? I used to be one of those naive collectors that stated "I never had a problem". "Great prices and service". " Fantastic selection of models".
CONGRATULATIONS, YOU Managed to insult a good number of your fellow collectors and a retailer that many of us rely on for a good selection of models and a fair price at the same time. I don't think we are the ones who are naive. Maybe you are not as "used to be" as you think.

But just to continue the insult, you add sexism to the mix.

[/QUOTE] But there are always 2 sides to every story...he said, she said. The she being Michael of course because I really don't know any male that would have so many conditions, fine print, rules and regulations on buying a $35 toy model! [/QUOTE]

REALLY? So it is only women who "have so many conditions, fine print, rules and regulations". Do you really think "they" are all like that, or just some? Don't you think guys can be the same?
Mom would not be happy with you right now!
AND
Don't know if you care where you throw your money, but I do. Not much of an investment at $35 a pop. Most of my models cost between $100 and $200.

And finally ,

CONGRATULATIONS, AGAIN. You have managed to be insulting, sexist, and judgmental all in the same post. You have managed to take a thread that was already in the toilet and take it to a new low.

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Old 04-28-2015, 07:37 PM   #39
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Default Re: Waffle Collectibles....

This seems to be a recurring thread.

DAC seems to be equally divided into two camps: those who dislike Waffle for his obvious deficits in customer service, and those who are fans no matter what, because he apparently provides "top notch prices and selection".

I don't particularly care either way. I choose to deal with retailers who respect their customers, respond to inquiries politely and promptly, and offer a good selection of models. Price, for me, isn't even in the top 3 criteria. Virtually all of my new releases have come from Jetway. Nick's prices are quite reasonable, and he does a great job of packaging the models, in addition to checking them for damage prior to shipment.

For those of you who put up with outright rudeness and condescension from a retailer, just to save a few bucks, I feel sorry for you. And rationalizing such behaviour, by saying "rules are rules" or "he's only responding in kind after being provoked" is just pathetic.

Based on the various emails I have read, courtesy of DAC, I will never deal with Waffle, no matter what model he offers, no matter what price he charges. Which means, I guess, all the more models for his dedicated fan base.
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Old 04-28-2015, 07:46 PM   #40
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Default Re: Waffle Collectibles....

Perhaps everyone should look at their dictionaries. Naive means never have experienced the situation described. His message text says as much in as many words. As for the $35 model's - seems like the going price for 1/400 on Waffles on site and if he indeed has 1800 in his collection, I would need 500 plus 1/200 in my collection to have a comparable dollar value - and I don't.

I think this thread has had more than its 15 minutes. Clearly there are some issues that some people have had.. Others have not.

I bet that if I put a poll up [as I just love to do], the results would clearly show a small number of people who have had a problem when compared with the overal user base. I also bet if i did a generic have you had seller issues one, the results across all vendors would be similar. As for the sexist comment [she says and what follows] - that is totally unacceptable. To Leslie and the other female collectors, realize not every male on here has such 'antiquated?" thoughts.

Quote:
Originally Posted by ELY707 View Post
Another one of these threads?? I used to be one of those naive collectors that stated "I never had a problem". "Great prices and service". " Fantastic selection of models".
And then we hit a speedbump and the foul mouthed Michael attacked yet another customer.
But there are always 2 sides to every story...he said, she said. The she being Michael of course because I really don't know any male that would have so many conditions, fine print, rules and regulations on buying a $35 toy model!
I moved on and found suppliers that are even better than him. Better prices, great selection and most of all respect and appreciate my business.
We all know that ATC is a hectic job. Try leaving your stress at work. Garanteed your 50,000 orders would have been alot higher had you acted like a true businessman.
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Old 04-28-2015, 08:39 PM   #41
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Default Re: Waffle Collectibles....

NAIVE: Webster-Miriam definition - Having or showing a lack of experience or knowledge: innocent or simple. Ely was plainly referring to this definition. YOWguy, you can spin that any way you want, it was a belittlement of those praising Waffle.
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Old 04-28-2015, 09:01 PM   #42
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Originally Posted by YOWguy View Post
Perhaps everyone should look at their dictionaries. Naive means never have experienced the situation described. His message text says as much in as many words. As for the $35 model's - seems like the going price for 1/400 on Waffles on site and if he indeed has 1800 in his collection, I would need 500 plus 1/200 in my collection to have a comparable dollar value - and I don't.

I think this thread has had more than its 15 minutes. Clearly there are some issues that some people have had.. Others have not.

I bet that if I put a poll up [as I just love to do], the results would clearly show a small number of people who have had a problem when compared with the overal user base. I also bet if i did a generic have you had seller issues one, the results across all vendors would be similar.
Actually I was going more towards gullible or foolish. You got to scratch your head and wonder why is it that every thread about a bad experience is directed at the same retailer. I guess it's just coincidence and leave it as a lesson learned. You're right I don't have 1800 models. I sold a few. I'm down to 1768. I can send you my Wings900 collection if you're interested to browse.
And btw, to the guy that got offended about the woman thing above, I meant it sarcastically in the typical "high maintenance" way. My wife wouldn't be too happy to see that.
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Old 04-28-2015, 09:04 PM   #43
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Default Re: Waffle Collectibles....

Waffle, you couldn't smooth a silk sheet if you had a hot date with a........I've lost my train of thought.

In all seriousness, because threads like this DO get looked at by folks considering retailers, I'll chime in that I've dealt with Waffle for years and most of my 200 model collection was from new (and many used "collection") purchases from him. I've had broken gear etc and he always sent me replacements. Very few issues. Sure wish he'd have more aeroclassics-intense classic collection sales like the "old days" though - it's been months!

Nick at Jetway similarly good...also great collection sales and great to deal with.
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Old 04-28-2015, 09:29 PM   #44
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Default Re: Waffle Collectibles....

Quote:
Originally Posted by Republic DC-9 View Post
Waffle, you couldn't smooth a silk sheet if you had a hot date with a........I've lost my train of thought.

In all seriousness, because threads like this DO get looked at by folks considering retailers, I'll chime in that I've dealt with Waffle for years and most of my 200 model collection was from new (and many used "collection") purchases from him. I've had broken gear etc and he always sent me replacements. Very few issues. Sure wish he'd have more aeroclassics-intense classic collection sales like the "old days" though - it's been months!

Nick at Jetway similarly good...also great collection sales and great to deal with.
What were trying to open with.
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Old 04-28-2015, 10:01 PM   #45
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Quote:
Originally Posted by ELY707 View Post
And btw, to the guy that got offended about the woman thing above, I meant it sarcastically in the typical "high maintenance" way. My wife wouldn't be too happy to see that.
I wasn't particularly offended. I just thought is was in poor taste given we have members of both sexes on this forum, and if your wife wouldn't like, I doubt is some of the members here would either.
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Old 04-28-2015, 10:22 PM   #46
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Default Re: Waffle Collectibles....

My two cents, I've had good experiences buying from Waffle Collectibles, and back when it was air paradigm. I've send emails, He replies quickly, and has helped me when I've screwed up my orders. His prices are great, ships fast, and I ve been fortunate that models have arrived in one piece.... collection sales rock!
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Old 04-28-2015, 10:22 PM   #47
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Default Re: Waffle Collectibles....

It's always amusing watching these threads. I'd like to say thanks to the thousands of customers that buy and aren't a pain. The ones that are available to follow simple instructions and overall make it a pleasant experience for everyone involved. The ones that understand that mistakes happen, that stuff gets broken, that we aren't in the box collecting business and I do what I can to try and make it right.

I can't help the ignorant, the spoiled, the greedy and the just plain jerks that think they are all that behind the computer screen. The volume shipped now simply speaks for itself, and the reason people don't talk about those other retailers is ask how many 1:400/1:200 models they ship in a month compared to me and that's the reason why. Either way threads like this are great promotion and I thank Mr. Gary's spoiled son for it.
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Old 04-28-2015, 10:47 PM   #48
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Default Re: Waffle Collectibles....

No comment
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Old 04-28-2015, 11:17 PM   #49
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Default Re: Waffle Collectibles....

Isn't the lesson for the day...

1. Either buy from him or don't.
2. Either loving or hating his business is a personal thing because no one else really gives a schit.
Simple really - Lesson endeth.
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Old 04-28-2015, 11:35 PM   #50
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Default Re: Waffle Collectibles....

Some of you need to grow thicker skin.
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