T7_4ever

I wonder if the 're-accomodating' incident had anything to do with this change of leadership at UA for 2018? Interesting, I was unaware that a fellow 1/200 diecast collector was the chairman of the board at UA, being Robert Milton. I sold a bunch of models to him on the DAC when I first joined. I informed him (Robert Milton) that I couldn't mail any of the early Inflight 200 models he purchased to him, it was only local pickup at the YYZ show. So he had a VP from Air Canada to scoop them up for him. I had to ask the VP for his business card, prior to the handover. Cheers! T7

United Airlines CEO Oscar Munoz won't be promoted to chairman - Apr. 21, 2017

United Airlines says its CEO, Oscar Munoz, will not take broader control of the company as previously planned, after a high profile incident that damaged the company's reputation.

The airline's parent company, United Continental Holdings (UAL), said in a public filing Friday that Munoz asked that his employment agreement be changed to remove terms that would have made him chairman of the board of directors.

Munoz is currently a member of the board, and he wmas scheduled to take on the role of chairman at the company's 2018 annual stockholder meeting.

"The Board believes that separating the roles of Chief Executive Officer and Chairman of the Board is the most appropriate structure at this time," according to the filing. "Having an independent Chairman of the Board is a means to ensure that Mr. Munoz is able to more exclusively focus on his role as Chief Executive Officer."

The company also revealed Friday that a new 2017 compensation program for Munoz, along with that of other executives, will be more closely tied to improved customer satisfaction. United said it wants "directly and meaningfully progress in improving the customer experience."

Related: United CEO Oscar Munoz: No one has been fired over passenger incident

As part of Friday's disclosure, United also released its annual compensation figures for its top executives. Munoz received a total of $18.7 million, including $6.8 million related to replacing his equity stake that he held when he was president of railway CSX.
United declined to comment.

The changes come on the heels of a public relations disaster in which a passenger was dragged, bloodied and screaming, off an aircraft after he refused to give up his seat for commuting crew members.

The company's first response, attributed to Munoz, did not go over well. He issued a statement that apologized only for "having to re-accommodate ... customers."

A second statement called the victim, Dr. David Dao "disruptive and belligerent." And finally a third statement from Munoz reversed course, decrying the situation and calling it a "truly horrific event," and offered a direct apology to Dao.

Dao's lawyers have said he plans to file a lawsuit.

Munoz took the top spot at United in 2015 during trying times for the company. He was hired as CEO from outside the company after its former chief, Jeff Smisek, was forced to resign due to a scandal involving the Port Authority of New York and New Jersey.

Shortly after he took the reins, Munoz suffered a heart attack and underwent a heart transplant, which kept him out of the office for two months.

Robert Milton has been chairman since 2016, and will remain in that position.

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jcahea

He must have received a heart from a boxer or WWF "smack down" wrestler!

jcahea

Maybe the separation of power is a good thing and leaves the board as sort of a overseer or IG role, but they need to go a step further and not have him as part of the board!

T7_4ever

I agree with your comment. If the UA board really wants Mr. Munoz to solely focus on his CEO duties, he should not have a seat on the board. I guess the UA board should 're-accommodate' him from future board meetings! Cheers! T7

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GARUDA747

I dont get all the fuss over this guy not leaving his seat when requested, should he have been dragged through the aisle? no, but that wasnt caused by the crew.
My family and i were removed from a BA flight moments before departure, i felt totally justified to stay where i was, but flying with my BA staff father for 20 years taught me to respect the crews decision or your going to end up like Mr Dao, it seems all you have to do nowadays is pull your phone out and your on your way to millions.

T7_4ever

It's been quiet on the Mr. Dao front with his team of lawyers, looks like they are having some behind closed door meetings just trying to agree on the $$$$. Once they reach an agreement it will be brought to the media and the 'undisclosed $$$$' statement will be made by his lawyers and UA.

I always comply with the flight crew requests when flying, since I know how much stress and pressure are applied to them by their companies. However, there was only 1 time when I refused a request and that was on an Emirates flight flying with my wife and 8 month old daughter. The FA asked if I could change seats with another passenger due to that passenger's IFE not working. I politely declined and informed the FA that I was travelling with my wife and baby daughter and I needed to be right by their side during the 12+ hour flight. The FA moved on to the next passenger who prefers reading magazines/books over the fabulous IFE EK has onboard. T7

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HTF200

Mr Munoz will get a handsome cheque when he leaves UA be sure.

T7_4ever

I am going to agree with you on that post of yours. Do you think he will be leaving in the next few months? Or the UA board will be taking a little more time to find his replacement for 2018? Looks like Mr. Robert Milton's tenure as UA Board Chairman has now been extended in part to the events involving Mr. Dao

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T7_4ever

Update:

Well, it looks like Mr. Munoz has been invited to testify at a Congress hearing next Tuesday. I wonder if the congress members on the panel will rake him through the coals? I thought after paying off Dr. Dao that no more turbulence would be encountered for UA, I was wrong. The elected folks in Washington would like to add their 2 cents to flight 3441 and other aviation customer service fails that have happened the past few months. Should make some fine viewing on CNN next Tuesday. I wonder if the UA board will prepare some scripted answers for Mr. Munoz to recite at the hearing? We all knew what happened when Mr. Munoz spoke to the media after the smack down on Dr. Dao.


WASHINGTON (Reuters) - The chief executive of United Airlines Inc will testify before a House panel on Tuesday in the aftermath of the forced removal on April 9 of a passenger from a Chicago flight, an incident that drew international condemnation.

The House Transportation Committee will hear from United Chief Executive Oscar Munoz, along with the airline's president, Scott Kirby, as well as lower level executives from American Airlines Inc, Alaska Airlines and Southwest Airlines.

The hearing is aimed at determining "what can be done to improve the flying experience for American travellers," the committee said. A U.S. Senate panel plans a similar hearing on Thursday, but has not disclosed witnesses.

Congress has stepped up scrutiny of airline travel in the wake of the incident, when the passenger, Dr. David Dao, was forcibly removed from his seat after boarding the plane to make room for crew members.

On Thursday, United and lawyers for Dao said they had reached a settlement for an undisclosed sum, in the carrier's latest step to contain damage.

Viral videos of Dao being dragged down the aisle of the United jet and Munoz's handling of the incident touched off a public outcry, and prompted calls from congressmen for new industry regulation. The incident also led United's board of directors to reverse an agreement to make Munoz company chairman in 2018.

United said on Thursday it would offer passengers who give up their seats up to $10,000, reduce the practise of overbooking flights and repeated it would no longer call on law enforcement officers to deny ticketed passengers their seats.

Southwest Airlines said on Thursday it would end the overbooking of flights.

Dao, a 69-year-old Vietnamese-American doctor, was injured when Chicago aviation police forcibly removed him from his seat and dragged him off the plane to help make space for four crew members on the flight from O'Hare International Airport to Louisville, Kentucky.

United has taken "full responsibility for what happened on Flight 3411, without attempting to blame others, including the City of Chicago," Thomas Demetrio, an attorney for Dao, said in a statement.

Munoz said in a letter to customers on Thursday that the airline would increase its focus on their satisfaction.

Representative Bill Shuster, who chairs the House committee holding the hearing Tuesday, said Congress was looking for "much-needed answers about airline customer service policies and what is being done to improve service for the flying public."

https://ca.finance.yahoo.com/news/un...--finance.html

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