More reasons I hate KLM!!

justin · 10-27-2002, 07:27 PM

Hi everybody, greetings from wet, cold and windy Cumbria! I am at this very moment supposed to be half way to Jakarta flying on a KLM 744, however AMS is closed with storms. Now I don't blame KLM for storms etc., but the way they've handled things is a disgrace. They had TWO ground handling agents on duty, who seemed to know nothing. I got the nod from BA that they could get me to CGK with BA and Qantas if KLM endorsed the ticket (it is an open full ticket) but had little time, so I ran over to KLM and was promptly shown a line of several hundred people and told to wait, arguments that I could get to my destination but had to act fast fell on deaf ears. Anyway 3 hours later when it was my turn at the desk (I'm not exagerating, I had to wait in line for 3 hours) they said they'd endorse the ticket for BA but it was no use as I'd missed the LHR connection anyway, to which I kind of said I told you dumb***** three ***** hours ago to stamp the ticket!! Now there is no availability before Tuesday, after trying to reach my travel department in Denmark I just said stuff this and got a taxi home, they can work it out tomorrow. KLM offered no refreshment vouchers or taxis or anything, now I'm not bothered as I'll send the receipts in and claim from my company, but what about the guys going on holiday? I hate KLM, this isn't unusual, I've been screwed by KLM god knows how many times, I sincerely hope they go bankrupt so I never suffer them again!

Justin

Ozz · 10-27-2002, 09:29 PM

Oh man, that really sucks Justin, what a miserable way to spend a day.
These idiots sound about as caring as Air Canada only they have nicer looking airplanes.
Well at least you have a couple of more days with the Baders etc.

Starliner · 10-27-2002, 10:39 PM

Although I've never flown KLM, I greatly enjoy the models of their various AC. I've always preferred British Airways for my trans-Atlantic sorties, and from what I've heard from the few folks I know who have traveled KLM, their service seems pretty Spartan compared with BA.

Clip · 10-27-2002, 11:19 PM

Quote:

Originally posted by justin
I've been screwed by KLM god knows how many times, I sincerely hope they go bankrupt so I never suffer them again!

No matter how miserable your experience may have been, it's awful that you would "hope" for the demise of an airline and the unemployment of thousands of people. How nice it must be to be perfect.

justin · 10-28-2002, 03:34 AM

Personally I think it's the only way airlines like KLM will ever improve, SN Brussels Airlines and Swiss International are both paying far more attention to customer service than Sabena or Swissair ever did, or at least ever did in recent years, it may be sad but it's basically the threat of no more chances that has concentrated the minds of people. European flag carriers are full of empty headed time servers that couldn't care less about customers, in fact I'm sure they view the customer as an inconvenience and there is no incentive to change as they know European governments view many industries as glorified employment agencies. This is not an isolated incident, it happens on a regular basis with KLM, they lose bags all the time, reliability is terrible, sorry but any business that bad in many other industries would go bankrupt. I'm not perfect but I'll tell you if I was as slow and uninterested as many of the people I see wandering around KLM I'd be fired.

9V-SVC · 10-28-2002, 08:13 AM

Wow , that sounds bad . I thought they were an "OK" airline . Gee, sorry to hear your bad experiences . My friends and relatives who flown on KLM find the airline services pretty alright .

Westjetter · 10-28-2002, 08:52 PM

That doesn't sound very good! Working in the WJ Customer Care Department (aka CCD), we are responsible to make sure our guests can get to their destinations no matter what might be making them late, be it MTCE, WX, Delayed flights that will miss connections, ATC Delays, ETC. When CCD recieves the heads up about a IROP (IRegular OPeration) we take a look at all the guests that may be affected - usually these are connection guests. Our CCD IROP team than takes the appropriate actions and if neccesary moves the guests to other flights, or calls the Operations Control Centre (aka OCC) and askes to hold a flight. If nessecary, we provide meal/hotel/transportation vouchers, and if the delay is over 2 hours we provide compensation (except for Weather, which is an Act of God, and is out of WJ's control).

Sounds like KLM needs to work on their IROP situations a bit better!

10-27-2002, 07:27 PM	#1
justin Insane Collector Join Date: Feb 2000 Posts: 2,005	More reasons I hate KLM!! Hi everybody, greetings from wet, cold and windy Cumbria! I am at this very moment supposed to be half way to Jakarta flying on a KLM 744, however AMS is closed with storms. Now I don't blame KLM for storms etc., but the way they've handled things is a disgrace. They had TWO ground handling agents on duty, who seemed to know nothing. I got the nod from BA that they could get me to CGK with BA and Qantas if KLM endorsed the ticket (it is an open full ticket) but had little time, so I ran over to KLM and was promptly shown a line of several hundred people and told to wait, arguments that I could get to my destination but had to act fast fell on deaf ears. Anyway 3 hours later when it was my turn at the desk (I'm not exagerating, I had to wait in line for 3 hours) they said they'd endorse the ticket for BA but it was no use as I'd missed the LHR connection anyway, to which I kind of said I told you dumb*** three *** hours ago to stamp the ticket!! Now there is no availability before Tuesday, after trying to reach my travel department in Denmark I just said stuff this and got a taxi home, they can work it out tomorrow. KLM offered no refreshment vouchers or taxis or anything, now I'm not bothered as I'll send the receipts in and claim from my company, but what about the guys going on holiday? I hate KLM, this isn't unusual, I've been screwed by KLM god knows how many times, I sincerely hope they go bankrupt so I never suffer them again! Justin

10-27-2002, 09:29 PM	#2
Ozz Insane Collector Join Date: Oct 2000 Location: Vancouver, B.C. Canada (CYVR) Age: 51 Posts: 2,763	Oh man, that really sucks Justin, what a miserable way to spend a day. These idiots sound about as caring as Air Canada only they have nicer looking airplanes. Well at least you have a couple of more days with the Baders etc. __________________ Ozz ORANGE IS BEAUTIFUL *GO WESTJET!!!* We need more CPAir/CDN and don't forget PWA and BA Landor!

10-28-2002, 08:13 AM	#6
9V-SVC AirBoeingBus Join Date: Nov 2001 Location: Singapore Posts: 4,587	Wow , that sounds bad . I thought they were an "OK" airline . Gee, sorry to hear your bad experiences . My friends and relatives who flown on KLM find the airline services pretty alright . __________________ My jetphotos.net photos Plane pictures.net photos Let's welcome Boeing newest product, the Boeing 7E7.

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10-27-2002, 10:39 PM	#3
Starliner Senior Collector Join Date: Mar 2000 Location: Norman OK USA Posts: 452	Although I've never flown KLM, I greatly enjoy the models of their various AC. I've always preferred British Airways for my trans-Atlantic sorties, and from what I've heard from the few folks I know who have traveled KLM, their service seems pretty Spartan compared with BA.

10-28-2002, 03:34 AM	#5
justin Insane Collector Join Date: Feb 2000 Posts: 2,005	Personally I think it's the only way airlines like KLM will ever improve, SN Brussels Airlines and Swiss International are both paying far more attention to customer service than Sabena or Swissair ever did, or at least ever did in recent years, it may be sad but it's basically the threat of no more chances that has concentrated the minds of people. European flag carriers are full of empty headed time servers that couldn't care less about customers, in fact I'm sure they view the customer as an inconvenience and there is no incentive to change as they know European governments view many industries as glorified employment agencies. This is not an isolated incident, it happens on a regular basis with KLM, they lose bags all the time, reliability is terrible, sorry but any business that bad in many other industries would go bankrupt. I'm not perfect but I'll tell you if I was as slow and uninterested as many of the people I see wandering around KLM I'd be fired.

10-28-2002, 08:52 PM	#7
Westjetter Registered User Join Date: Mar 2002 Age: 27 Posts: 2,650	That doesn't sound very good! Working in the WJ Customer Care Department (aka CCD), we are responsible to make sure our guests can get to their destinations no matter what might be making them late, be it MTCE, WX, Delayed flights that will miss connections, ATC Delays, ETC. When CCD recieves the heads up about a IROP (IRegular OPeration) we take a look at all the guests that may be affected - usually these are connection guests. Our CCD IROP team than takes the appropriate actions and if neccesary moves the guests to other flights, or calls the Operations Control Centre (aka OCC) and askes to hold a flight. If nessecary, we provide meal/hotel/transportation vouchers, and if the delay is over 2 hours we provide compensation (except for Weather, which is an Act of God, and is out of WJ's control). Sounds like KLM needs to work on their IROP situations a bit better!