Ryanair CEO: 'Stupid' Passengers Deserve Fees

KLM4me · 09-10-2012, 01:41 PM

Do you print your boarding pass at home before arriving at the airport? If you don't, Ryanair CEO Michael O'Leary thinks you're "stupid."

The Ryanair chief executive recently admonished passengers, who fail to print boarding passes before arriving at the airport.

The issue came to a head after a mother of two - Suzy McLeod - paid about $380 at the airport in August so her family could get the paperwork to fly home to Britain from Spain. Upset about the fee, she vented on Facebook and received hundreds of thousands of "likes," according to an NBCNEWS.com report.

O'Leary responded. "We think Mrs. McLeod should pay 60 euros for being so stupid," he told The Telegraph. (McLeod was charged 60 euros each for five boarding passes, or about 300 euros total.)

But O'Leary kept talking. And the CEO is known for talking, shocking headlines and publicity. "It is his schtick and he's known for it," said CNBC reporter Phil LeBeau.

Even with a day or so to reflect, O'Leary argued his comments weren't aimed at the mom, specifically - but at his customers generally. "I was not calling her stupid, but all those passengers are stupid who think we will change our policies or our fees," he told the Irish Independent.

Passengers flying Ryanair, the budget Irish carrier, are expected to check-in online and print boarding passes in advance, and come to the airport with paperwork in hand. Those who are empty-handed are charged the fee.

'Bu**er Off'

O'Leary stands by his airline's policy that requires passengers to print their boarding passes in advance.

He said anyone who didn't like the policy could quite politely "bu**er off," according to The Telegraph. Passenger McLeod "wrote to me last week asking for compensation and a gesture of goodwill. To which we have replied, politely but firmly, thank you Mrs McLeod but it was your ****-up," according to The Telegraph. O'Leary says 99.98 percent of Ryanair passengers print their boarding passes in advance.

CEO O'Leary added: The mother pays "for being an idiot and failing to comply with her agreement at the time of booking. We think Mrs McLeod should pay 60 euros for being so stupid," the Mirror reported.

An email request for more information from Ryanair was not immediately returned to CNBC.com on Friday afternoon.
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Big Al · 09-10-2012, 02:13 PM

This story has travelled round the media and aviation websites for a week or so now. My opinion having once met Michael O' Ryanair is that he is one arrogant son of a ***** to people around him in general. My opinion of his airline is that I never use it anymore after being ripped off by him (and no that was nothing to do with the small print or t&c's folks). My opinion of this matter is that despite the small print, the airline could quite easily have printed off this woman's boarding passes for a buck.. five bucks...ten bucks... What they did do was 1 degree away from robbery. The real idots in this story are the mugs who continue to support this w@nker, his despicable ego, his downtrodden pilots, cabin crew and eveything he stands for. I hope to tell him so personally next time we meet. Perhaps down some Dublin backstreet with bare fisticuffs, like we used to treat the bullies at school !

GARUDA747 · 09-10-2012, 02:41 PM

The way banks used to charge fees in the UK was changed so they could only charge what it actually cost to do something , send a letter telling of a overdraft fee, no money in the account to pay a bill etc, why cant the same thing apply here?

Mystère · 09-10-2012, 05:07 PM

Quote:

Originally Posted by GARUDA747

The way banks used to charge fees in the UK was changed so they could only charge what it actually cost to do something , send a letter telling of a overdraft fee, no money in the account to pay a bill etc, why cant the same thing apply here?

Cos not all robbers and scammers are in jail, in fact most of them can walk free with their suit, tie and blackberry.

modelmanGB · 09-10-2012, 05:18 PM

3 cheers to Mick O'Lairy say I. Folk who don't read the terms and conditions only have themselves to blame when they then get ripped off by a Micky mouse airline. Customer service comes at a price higher than Ryanair fares.

N. Eberhard · 09-10-2012, 06:01 PM

This is only about 1 degree away from the extortionists who have your car on the rack and then claim that they cant give it back to you because the transmission is broke. $2,000 later they are counting your money and you are no better off than before.

D-AIHK · 09-10-2012, 06:53 PM

Quote:

Originally Posted by modelmanGB

3 cheers to Mick O'Lairy say I. Folk who don't read the terms and conditions only have themselves to blame when they then get ripped off by a Micky mouse airline. Customer service comes at a price higher than Ryanair fares.

I couldn't agree more. I used Ryanair before and got my fingers burnt. You certainly pay for what you get.

A Tupolev · 09-10-2012, 09:47 PM

O'Leary is right, these people are stupid and deserve to pay the fees. There are conditions when purchasing the tickets to get the low fares, which I'm sure we're in writing somewhere before this stupid bi*ch press the purchase button on her tickets. I hate people who can't follow instructions. It's one of the reasons society is de-evolving into a nanny state where no one can think for themselves.

tREv d. · 09-10-2012, 10:34 PM

60 dollars to print a boarding pass? Even NK hasn't sank that low yet.

I'll never fly the airline. Not because the CEO is rude, but because I'm not fond of being cramped in an over-capacity 737 with terrible service no matter the price.

lanceb · 09-11-2012, 05:14 AM

Trev, the thing you need to think about is, on how many they would print over a time and having that one person there to do it, would cover the cost and add to their profits. As a business you cant fault Ryanair. Its well run and its bottom line shows.

Big Al · 09-11-2012, 05:40 AM

Quote:

Originally Posted by A Tupolev

O'Leary is right, these people are stupid and deserve to pay the fees. There are conditions when purchasing the tickets to get the low fares, which I'm sure we're in writing somewhere before this stupid bi*ch press the purchase button on her tickets. I hate people who can't follow instructions. It's one of the reasons society is de-evolving into a nanny state where no one can think for themselves.

What if you forget the boarding pass, what if it fell out your pocket, what if it blew out your hand getting out the cab ? Are these good enough reasons for being called stupid ?

Whilst we may be in danger of becoming a nanny state in some ways, we're also in danger of becoming an intolerant fascist state too where people can do, act or say what they like using 'terms and conditions' as an excuse. A boarding pass is just a piece of paper, by all means charge something for printing another if you have to, but robbing somebody blind and laughing all the way to the bank is disgraceful. Let alone the CEO of said airline publically calling her stupid, that's the worst part of this sorry fiasco.

Where does this kind of behaviour end...? McDonalds offering free burgers as long as the sales assistant is allowed to call you a f**king c**t ?

A Tupolev · 09-11-2012, 12:46 PM

Quote:

Originally Posted by Big Al

What if you forget the boarding pass, what if it fell out your pocket, what if it blew out your hand getting out the cab ? Are these good enough reasons for being called stupid ?

Whilst we may be in danger of becoming a nanny state in some ways, we're also in danger of becoming an intolerant fascist state too where people can do, act or say what they like using 'terms and conditions' as an excuse. A boarding pass is just a piece of paper, by all means charge something for printing another if you have to, but robbing somebody blind and laughing all the way to the bank is disgraceful. Let alone the CEO of said airline publically calling her stupid, that's the worst part of this sorry fiasco.

Where does this kind of behaviour end...? McDonalds offering free burgers as long as the sales assistant is allowed to call you a f**king c**t ?

What if you forgot your ID? Should they hold the flight while you run home and get it? If I go to a concert or sporting event and forgot my ticket, they're not going to print another ticket for me, they won't let me in.

If you don't like the way Ryanair handles their business, don't fly on them, it's that simple. But don't cry like a baby to get them to run their business the way you want them to run it. Free enterprise rules!

Brussels Airlines · 09-11-2012, 12:53 PM

Just RIDICULOUS!

Big Al · 09-11-2012, 12:57 PM

Quote:

Originally Posted by A Tupolev

What if you forgot your ID? Should they hold the flight while you run home and get it? If I go to a concert or sporting event and forgot my ticket, they're not going to print another ticket for me, they won't let me in.

If you don't like the way Ryanair handles their business, don't fly on them, it's that simple. But don't cry like a baby to get them to run their business the way you want them to run it. Free enterprise rules!

Does your grocery store charge you for a paper receipt ? Every other airline will re-print you a boarding pass, we're not taking about losing ID or concert agencies here. The point is they shouldn't be ripping people off for that kind of money for a boarding pass, and no I don't ever fly with them. Free enterprise my ar*se !!!

Brussels Airlines · 09-11-2012, 01:06 PM

There are also peoples without a printer.... :|

lanceb · 09-11-2012, 06:28 PM

Quote:

Originally Posted by Brussels Airlines

There are also peoples without a printer.... :|

Family, internet cafe, work and the list goes on.

ahsan24 · 09-11-2012, 09:50 PM

It is a good thing that market economy can take care of this. People don't read fine prints (I don't unless I'm buying a car, home or entering into a year long contract), and we can blame them legally, but it certainly isn't good practice. In so-called civilized world there are standards of service and people gets used to them, and there is nothing wrong with it. Businesses that cash in on fineprints are wiped-off from market sooner or later.

A Tupolev · 09-12-2012, 12:44 AM

Quote:

Originally Posted by Big Al

The point is they shouldn't be ripping people off for that kind of money for a boarding pass, and no I don't ever fly with them.

If you never fly with them, why do you give a crap? Let them do what they want to do and stop worrying about it.

It's obvious, they are very successful doing what they do, for people that don't mind following there rules. Why should they change their rules because you and some frazzled, disorganized mother is having a s**t fit over their policies?

Rex · 09-12-2012, 01:01 AM

What's next, O the Possibilities ?
-Charge you 5 dollars for baggage name tags?
-Overweight/Excess weight or not, he'll charge you another 5 bucks for weighing your bags at the Check In.

My point is: O'Leary will take your money whenever he sees fit.

Adrian · 09-12-2012, 03:39 AM

Quote:

Originally Posted by A Tupolev

What if you forgot your ID? Should they hold the flight while you run home and get it? If I go to a concert or sporting event and forgot my ticket, they're not going to print another ticket for me, they won't let me in.

Buying a ticket and not printing a boarding pass are not the same. The ticket was paid for so Ryanair could simply print off the boarding pass at the check-in just like every other airline does. This is very poor customer relations. Easyjet is a low budget airline and doesn't have these issues.

Thomas32125 · 09-12-2012, 06:48 AM

I think that both are stupid.. The woman for forgetting the tickets and trying to get a compensation, I mean c'mon - where are we living!? If you fail, take the responsibilities! It's the airline's policiy, you fail, you pay - I'm with Tupi here. O'Leary is dumb for creating bad publicity with his rude reaction. If he just pointed out that FR is not responsible for passengers losing or forgetting their tickets - everything would have been on his side, but calling his customers idiots etc. is just needless and stupid as well.. Personally, i've flown on a couple of times with FR quite some years back - You get what you pay for! I was satisfied with them - they brought me from A to B - One aircraft didn't arrive - we waited 3 1/2 hours with no service at all - at that price, you can't expect one - that's life..

airbro · 09-12-2012, 06:57 AM

They are more budget then a budget airline, I don't think they'd care about there publicity.
(the price for tickets are so cheap people can't resist).
I'm with Tupi on this, I mean an airline ticket is something you should keep safe, just like a passport. (if she lost it). If she didn't print it well that's just the airline's policy.

Big Al · 09-12-2012, 04:56 PM

Quote:

Originally Posted by airbro

They are more budget then a budget airline, I don't think they'd care about there publicity.
(the price for tickets are so cheap people can't resist).
I'm with Tupi on this, I mean an airline ticket is something you should keep safe, just like a passport. (if she lost it). If she didn't print it well that's just the airline's policy.

It was NOT an airline TICKET, it was a boarding pass, a simple slip of paper that says you are checked in and ready to board. She was charged 300 Euro for this.

Pre-printing a boarding pass and checking in online are generally regarded as a convenience option aimed at decongesting check in halls and allowing passengers carrying hand luggage only to proceed to gate without needing to physically check in.

Most airlines that offer this facility will also allow you to check in normally too. I've had boarding passes issued or even re-issued by airlines like Flybe or Easyjet even after checking in online. I'll reiterate the point, charging 300 Euro (that's nearly $400 USD) for those little paper slips is opportunism on an unheard of level. I hope none of the O'Ryanair backers on here ever lose their paperwork...

Big Al · 09-12-2012, 05:00 PM

Quote:

Originally Posted by A Tupolev

If you never fly with them, why do you give a crap? Let them do what they want to do and stop worrying about it.

It's obvious, they are very successful doing what they do, for people that don't mind following there rules. Why should they change their rules because you and some frazzled, disorganized mother is having a s**t fit over their policies?

Picture the scenario, you are late for the airport, you haven't printed a boarding pass, it's ok you think, I'll just get one at the airport when we get there. Nope, sorry madam that will be $400 please for you and your party ! It doesn't matter what O'slime ball's small print says. Nobody expects to have the p*ss taken out of them like that !

Thomas32125 · 09-12-2012, 05:35 PM

Quote:

Originally Posted by Big Al

It was NOT an airline TICKET, it was a boarding pass, a simple slip of paper that says you are checked in and ready to board. She was charged 300 Euro for this.

Pre-printing a boarding pass and checking in online are generally regarded as a convenience option aimed at decongesting check in halls and allowing passengers carrying hand luggage only to proceed to gate without needing to physically check in.

Most airlines that offer this facility will also allow you to check in normally too. I've had boarding passes issued or even re-issued by airlines like Flybe or Easyjet even after checking in online. I'll reiterate the point, charging 300 Euro (that's nearly $400 USD) for those little paper slips is opportunism on an unheard of level. I hope none of the O'Ryanair backers on here ever lose their paperwork...

Quote:

Originally Posted by Big Al

Picture the scenario, you are late for the airport, you haven't printed a boarding pass, it's ok you think, I'll just get one at the airport when we get there. Nope, sorry madam that will be $400 please for you and your party ! It doesn't matter what O'slime ball's small print says. Nobody expects to have the p*ss taken out of them like that !

Just answer me one question: Is it Ryanair's fault when five people forget their boarding info/print?

Big Al · 09-12-2012, 06:01 PM

Quote:

Originally Posted by Thomas32125

Just answer me one question: Is it Ryanair's fault when five people forget their boarding info/print?

Of course it isn't, but is it the passengers fault Ryanair chose to charge them so much for a piece of paper ? If you condone this type of aggressive capitalism, what happens next and where does it end ? A woman with a family party to look after is quite capable of forgetting to print a boarding pass, so is anyone. Ryanair are nothing short of highwaymen, waiting to ambush the next hapless victimn who stumbles in their direction.

As I said before, it wasn't a ticket, she'd already bought the flights. A maximum nominal fee of 10 Euro, (if anything) should apply to a boarding pass re-issue, 30Euro per pass is outrageous. This is the same airline that makes it's cabin crew buy their uniforms and is driving down pay & conditions across the industry. Michael O'Scumsucker is laughing at us all !

Thomas32125 · 09-12-2012, 06:09 PM

Quote:

Originally Posted by Big Al

Of course it isn't, but is it the passengers fault Ryanair chose to charge them so much for a piece of paper ? If you condone this type of aggressive capitalism, what happens next and where does it end ? A woman with a family party to look after is quite capable of forgetting to print a boarding pass, so is anyone. Ryanair are nothing short of highwaymen, waiting to ambush the next hapless victimn who stumbles in their direction.

As I said before, it wasn't a ticket, she'd already bought the flights. A maximum nominal fee of 10 Euro, (if anything) should apply to a boarding pass re-issue, 30Euro per pass is outrageous. This is the same airline that makes it's cabin crew buy their uniforms and is driving down pay & conditions across the industry. Michael O'Scumsucker is laughing at us all !

Well, it wasn't a piece of paper - it was their ticket they were responisble for! If you ride on a train without a ticket and get caught - you can't argue that it just a piece of paper too, can you!?

Well, that's the power the consumer has: Not to fly with FR if you don't like their policies!

Rex · 09-12-2012, 06:57 PM

Quote:

Originally Posted by lanceb

Family, internet cafe, work and the list goes on.

Imagine forcing yourself and your entourage (Family or friends) to find an Internet Cafe to print your boarding passes, that's more of a hassle than convenient to me. Glad there are better choices out there, like Air Berlin and Norwegian!

AnonCollector · 09-12-2012, 08:26 PM

O'Leary just likes the publicity - every time he opens his mouth, one of the results is that people are reminded that Ryanair has cheap tickets.

As for the discussion here - a fee is unfair if you aren't clearly warned about it ahead of time.

It isn't good enough to bury it in fine print in the terms and conditions.

But if the website makes it perfectly clear, in large writing and plain english, that this is the policy, before you book the ticket, then OK.

That said, I won't fly with them - that's a ridiculously punitive fee for something like that.

Does Ryanair let you have your boarding pass on a smartphone?

hilman · 09-12-2012, 09:31 PM

i believe this link really reflects the situation

Cheap Flights with subtitles - YouTube

A Tupolev · 09-12-2012, 10:51 PM

Quote:

Originally Posted by Big Al

Picture the scenario, you are late for the airport, you haven't printed a boarding pass, it's ok you think, I'll just get one at the airport when we get there. Nope, sorry madam that will be $400 please for you and your party ! It doesn't matter what O'slime ball's small print says. Nobody expects to have the p*ss taken out of them like that !

Picture this scenario, I'm educated, can read and I'm a smart traveler. I read the conditions on the ticket and got an email from Ryanair 24 hours in advance informing me to print my boarding pass and avoid the penalty. I also have a unique little invention called an alarm clock which will get me up in time to get to the airport early and get through security. While I'm breezing through the boarding process, I'm laughing at a lady having a hissy fit because she is too dumb to read and does not know how to use her alarm clock, got to the airport late and without her boarding pass.

Also, because I'm a smart traveler, I know I can print my return boarding pass at my hotel business center. Also the hotel has those neat little alarm clocks. Amazing!

modelmanGB · 09-13-2012, 03:03 AM

I bet that a lot less people are now not forgetting to print out their boarding cards as a result.

modelmanGB · 09-13-2012, 03:44 AM

10 good reasons for not printing out your boarding pass.

1) you can't read beyond page 1 of a book.

2) it would take up to much weight in your hand luggage and would exceed your allowance.

3) it was bad for the environment to create waste paper.

4) your printer had run out of electricity.

5) you thought that someone else had done it for you.

6) you thought the airline had grossly underpriced the fare and wanted to redress their error as a gesture of good will buy purchasing a boarding pass at the gate.

7) you need to justify your membership of Twitter.

8) you want a reason for your credit card provider to up your spending limit.

9) you expect to flight would be cancelled.

10) you consider that any of the 9 reason above would be good enough.

11) you couldn't read the bar code on so expected they couldn't either.

AnonCollector · 09-13-2012, 06:24 AM

Quote:

Originally Posted by modelmanGB

I bet that a lot less people are now not forgetting to print out their boarding cards as a result.

Exactly - this is useful for MOL.

AnonCollector · 09-13-2012, 06:26 AM

Quote:

Originally Posted by A Tupolev

I read the conditions on the ticket

Before you buy the ticket online, how obvious do they make it that there is a ridiculously large fee for not coming with a boarding pass? To me, that's really the main question here, along with whether you can just show your smartphone, and not have a printout of anything at all.

A Tupolev · 09-13-2012, 09:20 AM

Quote:

Originally Posted by AnonCollector

Before you buy the ticket online, how obvious do they make it that there is a ridiculously large fee for not coming with a boarding pass? To me, that's really the main question here, along with whether you can just show your smartphone, and not have a printout of anything at all.

Most airlines can send your boarding pass to a smartphone, I'm not sure about Ryanair.

Also in defense of the Ryanair fee. Many of you complain it is too high. If it was a reasonable fee, more lazy/stupid people would just be in the habit of printing the pass at the airport. While this may seem like no big deal, in the world of business, this is another bottleneck in the operation that slows things down and adds to expenses. It's not just paper/ink, it's also people and equipment and slowing the process at the airport.

Big Al · 09-13-2012, 09:44 AM

Quote:

Originally Posted by A Tupolev

Most airlines can send your boarding pass to a smartphone, I'm not sure about Ryanair.

Also in defense of the Ryanair fee. Many of you complain it is too high. If it was a reasonable fee, more lazy/stupid people would just be in the habit of printing the pass at the airport. While this may seem like no big deal, in the world of business, this is another bottleneck in the operation that slows things down and adds to expenses. It's not just paper/ink, it's also people and equipment and slowing the process at the airport.

That may be true Tupe, but show me any business that doesn't mind accepting money for old rope...err...paper. 10 bucks to me would be more reasonable, still a slap on the wrist and still a gross profit for anyone's operation. I'm pretty sure Mr O'Boll*cks has got every paper mill in the western world by the short and curlies too...

Why does any airline consider the issue of a boarding pass as a luxury ? It's an essential travel document, a proof of purchase if you will. I'd say it's every passenger's right to be issued with one free of charge, no matter what they paid for their seat. As for creating bottlenecks at airports, isn't that what self service check in kiosks are for ? If Ryanair want to cut down on man-power as they so often state, maybe they should install some...

Thomas32125 · 09-13-2012, 09:53 AM

Quote:

Originally Posted by Big Al

That may be true Tupe, but show me any business that doesn't mind accepting money for old rope...err...paper. 10 bucks to me would be more reasonable, still a slap on the wrist and still a gross profit for anyone's operation. I'm pretty sure Mr O'Boll*cks has got every paper mill in the western world by the short and curlies too...

Why does any airline consider the issue of a boarding pass as a luxury ? It's an essential travel document, a proof of purchase if you will. I'd say it's every passenger's right to be issued with one free of charge, no matter what they paid for their seat. As for creating bottlenecks at airports, isn't that what self service check in kiosks are for ? If Ryanair want to cut down on man-power as they so often state, maybe they should install some...

You misunderstand that, they try to cut costs, not man-power per se! What is more cost effective than let the passengers print their tickets at home, self check in computers cost a lot of money too - You don't like that - fly BA, Easyjet or whatever..

A Tupolev · 09-13-2012, 09:57 AM

Quote:

Originally Posted by Big Al

Why does any airline consider the issue of a boarding pass as a luxury ?

Why does any airline consider carrying luggage a luxury?

A Tupolev · 09-13-2012, 09:59 AM

Quote:

Originally Posted by Thomas32125

You misunderstand that, they try to cut costs, not man-power per se! What is more cost effective than let the passengers print their tickets at home, self check in computers cost a lot of money too - You don't like that - fly BA, Easyjet or whatever..

Yes, in business you have to watch the pennies to make the dollars.

AnonCollector · 09-13-2012, 07:29 PM

Wow, what a piece of junk website that airline has.

I tried going to their website to see how transparent they are with such fees. Maybe a better notice would have come later in the process, but as far as I got, I don't think there was sufficient notice, given the nature of this fee - a large amount of money for something that is not charged at other airlines.

So really - the publicity over this event is helpful to Ryanair, as it gets the word out to those who didn't realize this.

fazeman · 09-13-2012, 08:09 PM

Aside from everyone's personal opinions about Ryanair and CEO Michael O'Leary, this Irish airline is a huge success story.

It's no secret that out of all the key players in the air transport chain, the airline sector has historically performed the worst in making a profit from cost of capital invested. The flying public ought to appreciate O'Leary's drubbing of this passenger because it alerts them as to how Ryanair's ancillary charges are key to their high profit margin.

Way to go Ryanair and keep that beautiful color scheme flying!

arctic9048 · 09-13-2012, 11:51 PM

In all honesty, they are kind of stupid. I don't have a problem with people who want low fares. I certainly enjoy them. However, I'm not naive enough to think that I'm really going to get a $9 fare at the end of the day. You get what you pay for.

lanceb · 09-15-2012, 03:12 AM

Quote:

Originally Posted by Rex

Imagine forcing yourself and your entourage (Family or friends) to find an Internet Cafe to print your boarding passes, that's more of a hassle than convenient to me. Glad there are better choices out there, like Air Berlin and Norwegian!

Sorry, but you can do things alone? I mean a boarding pass is needed. If I drive my car without a license in Australia, its a fine of $330. Ill tell the copper, sorry mate she is at home?

Battery_H · 09-15-2012, 07:14 AM

Some thoughts on this particular dustup...

- It's is well within Ryanair's rights to get every dime out of their customers they can manage.
- It is the right of customers who feel they've been taken advantage of to complain, not just to the airline, but to any media outlet they feel will listen.
- It is moronic for any CEO to insult their customers - unless they feel that their base customer is the type that likes to be taken advantage of and ridiculed.
- I find it interesting that most countries would never allow a bank to charge these percentage as a fee, particularly since the charges are rather well hidden until AFTER the purchase of the ticket - i.e. signing the "Contract of Cartage." It would be like including a paragraph in size 2 font, with an ink color of 1% grey into a contract - and claim that because you didn't see it, it's your fault.
- Ryanair (and others like it) are able to continue this type of behavior without much in the way of consequences partly due to the level of airport paranoia. Try protesting and picketing Ryanair at the airport - but be prepared to be escorted away in a police vehicle. Complain about your treatment while you're on the plane, you get labeled a security risk, taken off the flight, and subjected to a body cavity interview. No other business gets this type of protection at it's place of operations.
- I'll reserve my right to never fly Ryanair, or others of it's ilk. Cheaper isn't always better, as many find to their dismay. Sadly, the whole industry gets painted with this brush.
- A really bold ad agency would suggest to Ryanair's competition the following commercial: Over a dimmed picture of O'Leary, the quote appears "The customers are stupid" appears. Flash to your airline checking out, and plane taking off. "[X] Airlines. Our customers aren't stupid."

Big Al · 09-15-2012, 07:21 AM

Quote:

Originally Posted by fazeman

Way to go Ryanair and keep that beautiful color scheme flying!

That little guy looks like 'Aer Lingus-man' fighting off another aggressive Ryanair take over bid !

fazeman · 09-15-2012, 09:13 PM

Quote:

Originally Posted by Big Al

That little guy looks like 'Aer Lingus-man' fighting off another aggressive Ryanair take over bid !

You're right! So far, 'Aer Lingus-man' has held his own against 'Molly Ryanair Fitzgerald', aka 'Shamrock', 'Lady of Lost Souls.' Those lost souls are Ryanair passengers emanating from her body and they give her a protective aura against the thrustful jabs of 'Aer Lingus-man.'

Big Al · 09-16-2012, 05:28 AM

Quote:

Originally Posted by fazeman

You're right! So far, 'Aer Lingus-man' has held his own against 'Molly Ryanair Fitzgerald', aka 'Shamrock', 'Lady of Lost Souls.' Those lost souls are Ryanair passengers emanating from her body and they give her a protective aura against the thrustful jabs of 'Aer Lingus-man.'

I'll have whatever you've been smoking Steve.... lol

Nathan.I · 09-16-2012, 12:30 PM

Quote:

Originally Posted by Big Al

This story has travelled round the media and aviation websites for a week or so now. My opinion having once met Michael O' Ryanair is that he is one arrogant son of a ***** to people around him in general. My opinion of his airline is that I never use it anymore after being ripped off by him (and no that was nothing to do with the small print or t&c's folks). My opinion of this matter is that despite the small print, the airline could quite easily have printed off this woman's boarding passes for a buck.. five bucks...ten bucks... What they did do was 1 degree away from robbery. The real idots in this story are the mugs who continue to support this w@nker, his despicable ego, his downtrodden pilots, cabin crew and eveything he stands for. I hope to tell him so personally next time we meet. Perhaps down some Dublin backstreet with bare fisticuffs, like we used to treat the bullies at school !

Can I ask you how Ryanair ripped you off and when did you meet the CEO ?

fazeman · 09-16-2012, 06:54 PM

Quote:

Originally Posted by Big Al

I'll have whatever you've been smoking Steve.... lol

Big Al, you gave me the idea with 'Aer Lingus-man' and I couldn't help but build on it.